Can you feel comfortable, curious, and excited to engage in a conversation with a client or potential client to understand the scope of their needs?
What they are looking for now? What their purchasing potential is? What they are looking for in their supplier?
Can you drill down from a general request to the exact tool or part a client is looking for? Do you know how to ask questions to get the information you need to help solve the problem?
Do you love reading catalogs and figuring out what goes with what? Do you have some experience with tools & machinery for metalworking, woodworking, or plastics?
Are you Outgoing? Approachable? Curious? Driven? Dedicated? Empathetic?
Do you possess Sales experience? B2B? Superior Customer Service? Problem Solving Skills? Intermediate Computer Skills? Front Counter experience? Warehouse experience?
If this describes you, we want to talk to you!
We have a GREAT opportunity in our Delta, BC location for an Inside Sales Branch Associate. This person is the smiling face that greets our customers both on the phone and at the front counter, Monday – Friday (7.5-8 hours between 8a.m. - 4:30p.m.) No two days are alike – you’ll be working at the front counter, on the phones, and in the warehouse.
In this position, you will assist customers face-to-face and by phone, providing superior customer service with product inquiries. The responsibilities of the role are entering customer orders, generating sales, up selling and cross-selling product, and identifying sales opportunities. As well as you will be working in our warehouse, picking customer orders, assisting with shipping and receiving, and inventory counts. this is a small team where everyone is an essential part of the mix.
You are not an order taker, you’re an order MAKER - you are building relationships with our clients, asking the questions to get to better understand and know our clients, introducing new products, mentioning value, and adding additional contacts within existing accounts that could lead to developing new accounts or to further assist them in other areas of their business.
Requirements:
Our ideal candidate has 2-5 years, or more, of inside sales experience; experience working in a branch based B2B environment, on a pro-desk, parts counter, or a front counter. Warehouse experience is also a plus. Tooling experience is not mandatory, but highly desired.
We are looking for someone who is high-energy, motivated, and enjoys being client-facing. Strong attention to detail is necessary in this position. This position also requires a high level of proficiency in Microsoft Office (Excel, Word, Outlook) and computer skills.
We Are:
KBC Tools & Machinery - we are a team dedicated to getting our clients what they need, when they need it, and keeping Canada manufacturing one tool at a time. We've been in business since 1965, and we have tens of thousands of clients in the M.R.O. industry with a specialization in metalworking.
Our clients rely upon us every day, and we give them what they need with great prices and fast & friendly service. It's easy with over 100,000 industrial items in stock, in our catalogue and online. KBC Tools is a one stop shop for those in the metalworking and M.R.O. world with a full offering of: Abrasives, Cutting Tools, Carbide Tooling, Fluids, Measuring & Inspection, Toolroom Accessories, Hand Tools, Shop Supplies, Power & Air Tools, and Industrial Machinery. Whether you are looking for a ¼-20 Tap, Ball End Mill, Reversible Air Drill, Machinist Clamping Set, Lathe Chuck, Drill Chuck, Fly Cutter, Vises or a new Lathe, Grinder, or CNC Milling Machine – KBC has got you covered for all your industrial needs – ALL METAL…ALL THE TIME!
We compete in the industrial world with local competitors like KMS Tools, Summit Tools, and Technicut Industrial Supply as well as national houses such as Fastenal, MSC Direct, and Grainger with a strong combination of in depth inventory of name brand and world class products and a huge commitment to customer service so that our clients know that they can rely upon us day in and day out.
We take care of every order to ensure that we do what we say and say what we do. Our business is not based on getting that one BIG order but ensuring that our clients keep on coming back...and they do! That's why we've been doing what we've been doing now for over 61 years.
We look forward to you joining our team.
Have a great day tooling around!
Job Types: Full-time, Permanent
Pay: $21.00-$29.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Delta, BC V3M 6J8: reliably commute or plan to relocate before starting work (required)
Experience:
- Warehouse: 1 year (preferred)
- CRM software: 2 years (required)
- Inside sales: 2 years (required)
- B2B sales: 2 years (required)
Work Location: In person
