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Customer Service Representative (CSR) / Cashier / Call-TakerGRAVEYARD SHIFT (TEMPORARY CONTRACT)

Busters Towing
Vancouver, BC

Postuler rapidement

Détails du poste

Temporaire | Temps plein | Contrat
À partir de 23,84 $ de l’heure
Il y a 1 jour

Profil recherché

Utilisation d'un ordinateur
Service à la clientèle
Anglais
Diplôme d'études secondaires
Caisse
Saisie de données
Compétences en informatique
Dactylographie
Manipulation d'argent
Compétences en communication

Description complète du poste

Busters Towing is a family-owned and operated company committed to providing a positive work environment, opportunities for growth, and recognition for individual contributions. We encourage our employees to share ideas that improve efficiency, customer service, and overall performance.

We currently have an opportunity to join our team as a Temporary Contract Full-Time Graveyard Customer Service Representative (CSR)/Cashier/Call-Taker.

Schedule

Sunday to Thursday
10:30 p.m. to 6:30 a.m.

Applicants must be available to work the full overnight schedule for the duration of the temporary contract.

Position Overview

The CSR/Cashier/Call-Taker is the primary point of contact for customers attending our towing facility to retrieve their vehicles. The successful candidate must have excellent customer service, communication, multitasking, and data-entry skills.

This position requires someone who can remain professional and calm when assisting customers, work independently during overnight hours, and contribute positively as part of a team.

Duties and Responsibilities

Greeting and assisting customers when they arrive at the towing facility
Verifying vehicle, customer, and payment information before releasing vehicles
Processing vehicle releases accurately and efficiently
Accepting cash, debit, and credit-card payments
Counting and balancing the cash till at the end of each shift
Entering customer and vehicle information into the company’s computer system
Answering telephone inquiries and providing accurate information
Maintaining accurate records and completing required paperwork
Following all company procedures related to payments, vehicle releases, security, and customer privacy
Communicating with dispatchers, drivers, supervisors, and other team members
Maintaining a clean and organized customer-service area
Completing additional administrative duties as assigned

Qualifications and Skills

Previous customer-service or cashier experience is preferred
Strong verbal and written communication skills
Excellent attention to detail and data-entry accuracy
Ability to handle cash and process electronic payments accurately
Ability to multitask in a fast-paced environment
Strong problem-solving and conflict-resolution skills
Comfortable working independently during overnight hours
Dependable, punctual, and able to maintain regular attendance
Professional and respectful when dealing with customers
Basic computer skills and the ability to learn new software
Must be legally entitled to work in Canada

Training

The successful candidate will receive training on company procedures, payment processing, vehicle releases, customer service, computer systems, and end-of-shift cash reconciliation.

Interested applicants are invited to submit a résumé outlining their relevant experience and availability.

Job Type: Temporary Contract, Full-Time
Schedule: Sunday to Thursday, 10:30 p.m. to 6:30 a.m.
Work Location: In person

Pay: From $23.84 per hour

Benefits:

On-site parking

Education:

Secondary School (required)

Experience:

Cashiering: 2 years (required)
Customer Service: 2 years (required)

Language:

English (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : overnight customer service representative (vancouver, bc)

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