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System Support Engineer (12 month contract)
Electronic Arts —Vancouver, BC
- De 67 000 $ à 92 700 $ par an
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System Support Engineer (12 month contract)
Electronic Arts —Vancouver, BC
Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves,…
De 67 000 $ à 92 700 $ par an

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System Support Engineer (12 month contract)

Electronic Arts -
Vancouver, BC

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Détails du poste

Temporaire
De 67 000 $ à 92 700 $ par an

Profil recherché

CI/CD
Elasticsearch
Power BI
TCP
Expérience en centre de données
SCCM
Gestion des stocks
Visual Studio
iOS
UNIX
Windows
Perforce
Splunk
SDK
Scriptage
DNS
TCP/IP
Jenkins
GitLab
Python
PowerShell
Marketing
Active Directory
Appareils mobiles

Description complète du poste

General Information

Locations: Vancouver, British Columbia, Canada

Role ID

214339

Worker Type

Temporary Employee

Studio/Department

CT - IT

Work Model

On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative, and productive. Our team ensures better play across all of EA and needs your help to do that.

The role requires the candidate to be in Vancouver office - 5 days a week (Onsite)

Its a 12 month contract role.

Responsibilities:

Operations
- Continuously improve farm deployment processes and operational practices
- Work with Operations Team to develop and refine support processes and technologies
- Partner with Development teams to design and enhance assisted and automated solutions
Support
- Manage endpoint farms, including both devices and environments
- Troubleshoot, debug, and recover offline endpoints
- Install and decommission endpoints as required
- Perform firmware upgrades on supported devices
- Reimage systems including PCs and Macs
- Configure, build, and modify farm environments, such as deploying new racks
- Install and remove power distribution units (PDUs)
- Collaborate with L2 and L3 technicians to resolve escalated issues
- Participate in the on-call rotation to support the local studio after hours as necessary

Qualifications:

Demonstrates a strong customer service mindset with a proactive and self-motivated approach
Capable of working independently and taking ownership of assigned tasks
Committed to continuous learning and professional development
Comfortable operating in a fast-paced enterprise environment
Able to document processes and share knowledge effectively with peers
Proven experience handling and supporting physical hardware
Familiarity with endpoint platforms, including consoles, PCs, Macs, and mobile devices
Experience with supporting desktop, laptop, or mobile platforms, including Windows 10, Windows 11, macOS, iOS, and Android
Familiarity with Active Directory and enterprise management tools such as SCCM
Familiarity with studio development tools, such as Perforce, Visual Studio
Understanding of console development environments such as Microsoft GDK, Sony SDK, and Nintendo SDK
Applies strong inventory management practices
Basic proficiency with scripting and programming languages such as Python and PowerShell
Basic proficiency with automation tools and platforms, including Jenkins and GitLab CI
Basic proficiency with Windows and Unix-based operating systems, including file paths, environment variables, command-line usage, processes, system logs, and services
Awareness of hardware standards and upcoming technology releases

Nice To Have:

Extensive experience with Asset Management System(s)
Extensive experience with CM & CI/CD systems (e.g. Jenkins) and practices
Extensive experience with developing automation scripts
Extensive experience with Windows system tools
Experience with metrics gathering and visualization tool (e.g. Splunk, Elastic Search, Kibana, PowerBI, Grafana)
Familiarity with foundational networking concepts and protocols, including TCP/IP, DNS, and HTTP
Familiarity working within a data center

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$67,000 - $92,700 CAD

Pay is just one part of the overall compensation at EA.

In Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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System Support Engineer (12 month contract)

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