7 meilleures offres (technical support supervisor, vancouver, bc) (à pourvoir)

IT Supervisor
Happy Planet Foods —Burnaby, BC
- Temps plein
- Compétences rédactionnelles
- Windows
- Expérience en supervision
Postuler rapidement
Lead, Service Desk
Taiga Building Products —Burnaby, BC
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Windows
- Expérience en supervision
- En présentiel
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 3 jours
Technical Support Lead
Portable Electric —Vancouver, BC
- De 55 000 $ à 75 000 $ par an
- Temps plein
- Amélioration continue
- Mentorat
- Sens de l'organisation
Postuler rapidement
Technical Account Manager
AfterShip —Vancouver, BC
- De 87 000 $ à 141 000 $ par an
- Télétravail
- APIs
- Compétences en communication
- Enseignement
- Aide au Transport Quotidien
- Congés payés
Postuler rapidement
Technical Account Manager
Fortinet —Burnaby, BC
- De 104 000 $ à 128 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Technical Team Lead
Onni Property Management Services Ltd —Vancouver, BC
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Informatique
- Windows
- Baccalauréat
Postuler rapidement
3 h
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Télétravail
- Analyse de données
- Esprit d'analyse
- Ressources humaines
- Assurance Dentaire
- Congés payés

More jobs to discover

Find similar jobs that you might be interested in.

Lead Specialist Medical Office Assistant
Westwood Medical Clinic —Richmond, BC
The Lead Specialist MOA will be responsible for supporting the day-to-day administrative operations of our specialists while helping design and implement…
De 22 $ à 28 $ de l’heure
Postuler rapidement
il y a 2 jours
Technical Sales and Estimation Project Lead – Water Management & Site Decontamination
Lock Search Group —Metro Vancouver Regional District, BC
This opportunity comes with an $85-95K base salary, quarterly commission structure and a quarterly bonus program, in addition, extended benefits, $.73 mileage…
De 85 000 $ à 95 000 $ par an

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, IT Service Desk
City of Kawartha Lakes —Lindsay, ON
Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the…
De 107 698 $ à 126 009 $ par an
Service Desk Lead
Scarborough Health Network —Scarborough, ON
University degree in Computer Science, Information Technology, or a related field, or a three-year college diploma in a related discipline with significant…
De 52,97 $ à 61,41 $ de l’heure

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support supervisor (vancouver, bc)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

technical support supervisor jobs near vancouver, bc

Technical Lead (Vancouver, BC) : offres d'emploi

IT Manager (Burnaby, BC) : offres d'emploi

Technical Account Manager (Vancouver, BC) : offres d'emploi

Technical Sales, Business Development (Saskatoon, SK) : offres d'emploi

Technical Lead (Paradise, NL) : offres d'emploi

Technical Lead (Waterloo, ON) : offres d'emploi

Technical Lead (Vaughan, ON) : offres d'emploi

Line Lead Production (Cambridge, ON) : offres d'emploi

Retail Store Lead (Mississauga, ON) : offres d'emploi

Technical Lead (Toronto, ON) : offres d'emploi

Construction Manager (Victoria, BC) : offres d'emploi

Technical Account Manager (Montréal, QC) : offres d'emploi

Real Estate Asset Manager (Toronto, ON) : offres d'emploi

Technical Account Manager (Markham, ON) : offres d'emploi

Technical Account Manager (Ontario) : offres d'emploi

Manager (Kelowna, BC) : offres d'emploi

District Manager (Calgary, AB) : offres d'emploi

Service Desk Support (Ottawa, ON) : offres d'emploi

Personal Support Worker (Saskatoon, SK) : offres d'emploi

Service Desk Support (Mont Royal, QC) : offres d'emploi

IT Supervisor

Happy Planet Foods -
Burnaby, BC

Postuler rapidement

Détails du poste

Temps plein

Profil recherché

Soutien bureautique
Gestion des opérations
Gestion des incidents
Leadership d'équipe
Compétences rédactionnelles
Coaching
Rédaction de rapports d'incident
Windows
Leadership en amélioration de la qualité
Rapports d'audit
Gestion du changement
Expérience en supervision
Réponse aux incidents
Baccalauréat
Matériel informatique
Préparation de rapports et de présentations
Mentorat
Orientation axée sur le service à la clientèle
Rapports de gestion
Soutien à la clientèle
Formation et développement
Analyse des causes profondes
Cybersécurité
Coaching en milieu de travail
Leadership
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Amélioration des processus opérationnels

Description complète du poste

ROLE: IT Supervisor

REPORTS TO: Director of IT

LOCATION: Burnaby Head Office

We are seeking a hands‑on End User Support Supervisor to lead a desktop support team while owning service performance, operational KPIs, cybersecurity incident response coordination, and selected IT projects. This role is a critical front‑line leadership position responsible for end‑user experience, operational discipline, and rapid response during security events.

The successful candidate will be customer‑focused, metrics‑driven, calm under pressure, and capable of contributing as a technical resource on IT initiatives.

OPPORTUNITIES

This is an exciting opportunity to strengthen the end-user support experience as our technology environment continues to evolve. The primary challenge will be balancing daily operational demands, ticket performance, cybersecurity readiness, and project support. This role provides the opportunity to build scalable support processes, improve service visibility through KPIs, and contribute to IT initiatives that directly impact employees across the organization.

HERE IS WHO YOU ARE…

DRIVE & MOTIVATION

You enjoy leading teams and improving the end-user experience.
You take ownership of service levels and follow-through.
You are motivated by practical problem solving and continuous improvement.
You stay calm and organized during urgent or high-impact issues.

CHARACTER & ABILITIES

You are approachable, professional, and customer-focused.
You coach others with clarity, patience, and accountability.
You communicate well with technical and non-technical audiences.
You can prioritize quickly when demands shift.

KNOWLEDGE & SKILLS

You understand desktop support, endpoints, M365, and service desk practices.
You can manage ticket queues, SLAs, reporting, and documentation standards.
You understand incident coordination during cybersecurity events.
You use metrics to identify trends and service improvements.

EXPERIENCE

5+ years of experience in end‑user or desktop support
2+ years in a lead or supervisory role
Experience managing ticket queues, SLAs, and service metrics
Strong knowledge of:
- Windows OS
- Microsoft 365
- Endpoint hardware and peripherals
Experience participating in security incident response at the desktop/end‑user level
Strong communication skills, including during high‑pressure situations
You have experience supervising or leading IT support resources.
You have hands-on desktop support or service desk experience.
You have supported onboarding, offboarding, and endpoint lifecycle activities.
You have contributed to IT projects or technical deployments.

NICE-TO-HAVE

Experience with ITSM tools, knowledge bases, and self-service practices.
Exposure to SOC, phishing, malware, or endpoint security response processes.
Experience preparing operational reports for IT leadership.

THINGS YOU WILL DO…

Lead desktop support analysts and create a consistent end-user support experience.
Own daily ticket operations, queue health, SLA recovery, and escalation practices.
Track KPIs and turn operational trends into actionable improvements.
Coordinate end-user support during cybersecurity events and security-driven initiatives.
Contribute technical support to endpoint, M365, process, and tool-related projects.
Improve workflows, knowledge resources, documentation, and self-service adoption.

OTHER …

May support time-sensitive cybersecurity incidents affecting end users.
May balance operational duties with project work based on available capacity.
May support audits, reporting, and compliance needs as required.

___________________________________________________________________________________

DETAILED DESCRIPTION OF DUTIES:

Team Leadership & End-User Experience

Supervise, coach, and mentor three desktop support analysts.
Provide daily task direction, performance feedback, and skill development.
Act as the primary escalation point for complex or high-impact end-user issues.
Ensure consistent, professional, customer-focused support delivery.
Support onboarding, offboarding, and endpoint lifecycle management.

Ticket Operations & Queue Management

Own all day-to-day ticket operations, including intake and volume trends.
Monitor and manage backlog, ticket aging, SLA performance, and breach recovery.
Reprioritize, reassign, and escalate tickets to maintain service levels.
Analyze recurring incidents and drive root-cause resolution.
Enforce ticket quality, categorization, and documentation standards.

KPIs, Metrics & Reporting

Define, track, and continuously improve KPIs, including FRT, MTTR, SLA compliance, ticket backlog and aging, reopen and escalation rates, and CSAT.
Produce weekly and monthly operational reports.
Present actionable insights and trends to IT leadership.
Use metrics to drive accountability, staffing decisions, and service improvements.

Cybersecurity Incident Coordination (Point Person)

Serve as the primary end-user support point of contact during cybersecurity events.
Coordinate desktop support response during phishing incidents, malware infections, account compromise events, and endpoint security alerts.
Act as liaison between end users, IT Security/SOC, Infrastructure, and Management teams.
Ensure timely containment actions, accurate user communication, and proper incident documentation and ticketing.
Support post-incident review and improvement actions.
This role does not replace Security or SOC; it ensures fast, organized, and effective end-user response during security emergencies.

IT Projects & Technical Contribution

Act as a technical resource on endpoint rollouts or refreshes, M365 feature implementations, tool or process upgrades, and security-driven initiatives affecting end users.
Assist with planning, task execution, user communications, change management, testing, and deployment support.
Balance project work with operational responsibilities as a capacity-based resource.

Process & Continuous Improvement

Identify opportunities to reduce ticket volume through knowledge base improvements, self-service and automation, training, and documentation enhancements.
Improve incident, request, and escalation workflows.
Collaborate with Infrastructure, Security, and Applications teams.
Support audits, reporting, and compliance needs as required.

Postuler rapidement

Affinez votre recherche

technical support supervisor emplois - vancouver, bc

IT Supervisor

Lead, Service Desk

Technical Support Lead

Technical Account Manager

Technical Account Manager

Technical Team Lead

Technical Support Supervisor - Automotive