Assistant (Tour Operations Assistant)
Location: Delta / Surrey, BC
Job Type: Part-time only
Schedule: Monday to Friday, 10:00 AM – 2:00 PM
Reports To: Operations Manager / Director
Salary: $17.85 – $21.00 CAD per hour
Email: [email protected]
About Globalduniya
Globalduniya specializes in high-end private travel experiences across British Columbia and Alberta. We are committed to delivering exceptional service, personalized tour experiences, and seamless guest journeys. As we continue to grow, we are seeking a detail-oriented, organized, and proactive Assistant (Tour Operations Assistant) to support our daily tour operations.
Position Overview
Assistant (Tour Operations Assistant) will play an important role in supporting the smooth operation of our travel business. This position requires strong organizational, communication, and multitasking skills, along with a solid understanding of customer service in the tourism or hospitality industry.
The successful candidate will assist with tour calendar management, guest communication, first introduction calls, add-on service coordination, quotation preparation, partner coordination, tour content updates, expense tracking, driver payments, bookkeeping support, and general administrative tasks.
Key ResponsibilitiesTour Calendar Management & Guest Engagement
- Add all confirmed tours to the company calendar.
- Conduct first introduction calls with guests after their booking is confirmed.
- Contact guests before their tour to introduce yourself, provide a tour overview, and answer any pre-tour questions.
- Review the tour itinerary, pickup details, guest expectations, and available services.
- Identify guest interest in additional services and upsell relevant offerings, including:
- Airport transfers
- High Tea experiences
- Tour extensions
- Local attractions and experiences
- Customized private tour experiences
- Add and coordinate selected add-on services to guest bookings.
- Ensure all guest preferences, add-ons, and special requests are accurately recorded and communicated to the operations team.
Email Correspondence & Quotation Management
- Respond to guest inquiries and tour-related emails in a timely and professional manner.
- Prepare and send accurate, customized quotations for new tour requests.
- Follow up with guests regarding quotations, confirmations, payments, and booking details.
Tour Content Review & Updates
- Regularly review existing tours listed on internal and external platforms.
- Ensure pricing, photos, tour descriptions, inclusions, exclusions, and other details are accurate and up to date.
- Update tour descriptions to ensure they are engaging, professional, and aligned with current company offerings.
Product Development & Partner Collaboration
- Work with existing and new partners to help develop unique tour products and guest experiences.
- Conduct competitor and market research to identify service gaps, customer demand, and new business opportunities.
- Assist in creating new tour packages, add-on experiences, and customized travel offerings.
Tour Expense Tracking & Driver Payments
- Review post-tour forms and update the company’s cost tracking sheet.
- Ensure tour expenses are recorded accurately before finalizing sales.
- Process driver payouts and reimbursements accurately and on time.
- Maintain organized records of tour-related costs and payments.
Bookkeeping & Financial Records
- Create and maintain individual driver files, updated annually.
- Track off-tour operational expenses, including:
- Marketing materials
- Showcase events
- Administrative expenses
- Other business-related costs
- Communicate with tour guides to ensure their availability is updated in the scheduling app.
- Support basic bookkeeping and administrative recordkeeping as required.
Qualifications
- Experience in the travel, tourism, or hospitality industry is required.
- Fluent English is required.
- Fluency in additional languages would be considered a strong asset.
- Strong verbal and written communication skills.
- Proficiency with Google Workspace, Microsoft Office, and general office software.
- Excellent organizational skills and strong attention to detail.
- Customer-focused with a professional and friendly communication style.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Comfortable communicating with guests, tour guides, partners, and internal team members.
How to Apply
Interested candidates are invited to send their resume and a brief cover letter to:
[email protected]
Job Types: Full-time, Part-time, Permanent, Seasonal
Pay: $17.95-$22.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
Flexible language requirement:
Experience:
- tourism industry: 1 year (required)
- Administrative: 2 years (preferred)
Licence/Certification:
- Class 4 Licence (preferred)
Work Location: In person
