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Front Desk Receptionist for Medical Aesthetics Clinic in Vancouver

Surface Skin Lab
Vancouver, BC

Postuler rapidement

Détails du poste

Temps plein
De 25 $ à 30 $ de l’heure
Il y a 17 heures

Profil recherché

Tenue de dossiers
Communication avec la clientèle
Fidélisation de la clientèle
Vente
Planification des rendez-vous clients
Gestion des demandes des clients
Service aux patients
Gestion des horaires
DME/DSE
Expérience en réception médicale et administration
Jane App
Service à la clientèle
Orientation axée sur le service à la clientèle
Réception
Nettoyage
Compétences en communication
Interaction avec les clients

Description complète du poste

Full-Time Medical Aesthetics Receptionist

Downtown Vancouver, BC | Full-Time

About the Clinic

We are a modern, patient-focused medical aesthetics clinic located in downtown Vancouver. We are committed to providing exceptional, personalized care in a warm, professional and welcoming environment.

We are looking for an experienced Medical Receptionist / Client Experience Coordinator to join our team full-time. This is an important front-of-house position for someone who genuinely enjoys working with people, takes pride in creating an exceptional client experience, and is able to confidently manage the day-to-day operations of a busy aesthetics clinic.

The Role

As the first and last point of contact for our patients, you will play a key role in creating a welcoming and polished experience from the moment a client contacts the clinic through to their departure.

The ideal candidate is warm, personable, professional, organized and self-directed, with excellent attention to detail and the ability to anticipate what needs to be done without always being asked.

You should be comfortable working independently, managing competing priorities and maintaining a calm, positive presence in a busy clinical environment.

Key Responsibilities

Client Experience

Welcome every client warmly and professionally.
Create a friendly, polished and personalized patient experience.
Answer phones, emails and client inquiries promptly and professionally.
Build positive relationships with new and returning clients.
Provide information about treatments, services and clinic policies.
Assist clients with treatment planning appointments and consultations.
Follow up with clients when appropriate to encourage continuity of care.

Reception & Administration

Manage daily appointments, bookings, cancellations and rescheduling.
Check patients in and out efficiently.
Process payments and maintain accurate client records.
Manage the clinic schedule and communicate effectively with practitioners.
Maintain accurate documentation and confidentiality.
Handle incoming calls, emails and other client communications.
Assist with administrative tasks and general clinic organization.

Clinic Operations

Ensure the reception and client areas are clean, organized and welcoming.
Monitor supplies and communicate when inventory needs to be replenished.
Help ensure the clinic runs smoothly throughout the day.
Prepare treatment rooms and reception areas as required.
Support the clinical team with day-to-day operational needs.
Identify tasks that need to be completed and take initiative without waiting to be asked.

Sales & Client Retention

Confidently communicate the clinic's services and treatment options.
Help clients understand their treatment journey and next steps.
Encourage appropriate rebooking and follow-up appointments.
Support clinic promotions and special events.
Contribute to achieving clinic booking and revenue goals while maintaining a patient-first approach.

What We're Looking For

We are looking for someone who is:

Warm and genuinely personable — you enjoy connecting with people and making them feel comfortable.
Professional and polished — you understand the importance of presentation and discretion in a medical aesthetics environment.
Self-directed — you see what needs to be done and take care of it without needing constant direction.
Highly organized — you can manage a busy schedule while maintaining attention to detail.
Reliable and accountable — you take ownership of your responsibilities and follow through.
A strong communicator — you are confident communicating with clients and the clinical team.
Positive and team-oriented — you contribute to a supportive and enjoyable workplace.
Comfortable with technology — you learn new systems quickly and are confident using computers and scheduling software.
Client-service focused — you understand that exceptional service is an important part of the patient experience.

Experience

Previous experience in medical aesthetics, a medical clinic, dermatology, dentistry, plastic surgery, wellness or a luxury service environment would be an asset.

Experience with Jane App is strongly preferred, although training can be provided for the right candidate.

Previous experience with:

Jane App
Medical scheduling and electronic health records
Payment processing
Patient/client communication
Medical or aesthetics clinic reception
Client retention and rebooking

would be considered an asset.

The Ideal Candidate

The right person for this role is someone who can confidently take on responsibility of the clinic in a self-directed manner

You are someone who naturally creates a positive first impression, enjoys interacting with people and understands the importance of both the small details and the overall client experience.

You take pride in your work, your appearance and your environment, and you understand that working in medical aesthetics requires a combination of professionalism, warmth, discretion and excellent customer service.

What We Offer

Full-time position in a modern downtown Vancouver medical aesthetics clinic
Collaborative and supportive team environment
Opportunity to learn and grow within the aesthetics industry
Ongoing training and education
Employee treatment and product benefits
Competitive compensation based on experience
Opportunity for performance-based incentives

How to Apply

Please submit your resume along with a brief introduction telling us why you feel you would be a great fit for our clinic and what exceptional client service means to you to:

[email protected]

We look forward to meeting you!

Pay: $25.00-$30.00 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: In person

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