1 meilleure offre (paladin security paladin facilitator, vancouver bc) (à pourvoir)

Customer Service Facilitator - Bilingual (FR/EN)
Paladin Airport Security Services —Richmond, BC
- 31,25 $ de l’heure
- Temps partiel
- Anglais
- Diplôme d'études secondaires
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Customer Service Facilitator - Bilingual (FR/EN)

Paladin Airport Security Services -
Richmond, BC

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Détails du poste

Temps partiel
31,25 $ de l’heure

Profil recherché

Français
Communication avec la clientèle
Anglais
Langue de signes américaine
Diplôme d'études secondaires
Service à la clientèle
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Procédures opératoires normalisées (PON)
Interaction avec les clients

Description complète du poste

Customer Service Facilitator - Bilingual (FR/EN)

We are currently hiring Part-Time Facilitators based out of Vancouver International Airport (YVR).

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

You receive top industry wages
You have the opportunity to advance and grow your career
You receive comprehensive benefits

What do Facilitators do?

With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by:

Proactively identifying opportunities to assist passengers through the screening process
Understanding and communicating CATSA Standard Operating Procedures (SOPs) to passengers in both English and French
Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passenger's preferred language
Providing support to passengers who require assistance due to special needs such as mobility limitations or hearing/vision loss
Offering physical support with passenger belongings where required
Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOPs
Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service
Building, maintaining, and promoting understanding of diversity, inclusion, and cultural awareness principles

What you bring to PASS:

Demonstrated experience working in a fast-paced, customer-facing role for a minimum of 1 year
Fluent in both French and English
Experience working under pressure in a heavily regulated environment
Exceptional ability to communicate simply, clearly, and effectively with diplomacy
Ability to deliver exceptional customer service while demonstrating empathy and active listening skills
Ability to understand and describe the screening process to passengers as required
Experience adapting to customer needs and providing effective solutions or options where appropriate
Physical ability to support passengers with reduced mobility and their belongings
Physically able to stand and walk for extended periods
High School Diploma/GED
19 years of age or older
Canadian Citizen or Permanent Resident
Ability to obtain Transport Security Clearance and other advanced clearances as required
Open availability to work any required shift in a 24/7, 365-day operational environment

The following are considered strong assets:

Experience or knowledge of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
Familiarity with the Official Languages Act (OLA)
American Sign Language (ASL)
Knowledge of diversity, inclusion, cultural awareness, and accessibility principles#PASS2B

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Customer Service Facilitator - Bilingual (FR/EN)

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