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Supportive Housing Manager

Vancouver Aboriginal Friendship Centre Society
Vancouver, BC

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Détails du poste

Temps plein | Contrat à durée déterminée
À partir de 36 $ de l’heure
Il y a 12 jours

Profil recherché

Certification RCR
Service à la clientèle
Études postsecondaires
Classement
Diplôme d'études secondaires
Capacités de présentation
Certificat de premiers soins de base
Permis de conduire de classe 4
Leadership
Compétences en communication

Description complète du poste

About VAFCS: The Vancouver Aboriginal Friendship Centre Society has over 60 years of experience in providing culturally enhanced programs and services to urban Indigenous peoples in Vancouver. VAFCS is a charitable organization that emphasizes the philosophies and values of varied Indigenous cultures and traditions. The VAFCS works in partnership with community stakeholders in developing, building, and operating a small portfolio of affordable housing in addition to our community programs, services, and social enterprises.

BC Housing and the Vancouver Aboriginal Friendship Centre Society are partnering to build a range of housing options for people of all ages struggling to find a place to call home. 1015 East Hastings provides 80 safe shelter beds; 25 studios and one-bedrooms for people moving from the shelter to more independent living; 85 affordable rental homes for people and families with lower incomes; 53 new market rental homes; and social enterprise space.

Reporting to the Director of Operations. The Supportive Housing Manager is accountable for the Supportive housing and services to 25 tenants in a unique partnership with the Vancouver Aboriginal Friendship Centre Society and the Shelter (Ho’ Kee Melh Kloshe Lum). The position is also responsible for collecting and reporting of statistics regarding supportive housing program use and operation to the Executive Director.

RESPONSIBILITIES:

Provides advice, leadership, guidance and consultation to staff regarding program services to clients
Manages training and orientation of employees on duties and responsibilities
In consultation with Human Resources, manages performance expectations and goals, ensuring employees are demonstrating appropriate levels of client services, monitor employee performance and conducts performance reviews
In partnership with Human Resources, recruits staff in accordance with Collective Agreement
Applies collective agreement and policy guidelines in approval of employee leave requests, and obtains approval from the Director of Operations
Responds to grievances at Step 1 of the grievance procedure
Reviews Supportive Housing supply list, and ensure adequate resources are available
Maintains employee attendance records and monitors usage
Seeks out proper training courses for employees as required to maintain program
Maintains employee shift schedule on bi-weekly format
Develops working relationships with clients, agencies and associations
Manages in-take of residents
Responds to inquiries and requests by residents and resolves any problems or issues
Engages with community stakeholders to ensure appropriate delivery of services in accordance with the contract
Ensures appropriate and timely communication with residents, employees, and managers
Reviews Incident Reports daily, and ensure that each report is followed up on appropriately, and proper parties are notified
Ensures timely collection of rent and effective management of arrears collection
Maintains monthly progress reports for Director of Operations
Maintains filing systems
Reports regularly to the Director of Operations regarding matters at the Supportive Housing program
Responsible for handling petty cash flow, and company credit cards when needed
Ensures there are sufficient weekly supplies required
Participates in the development of operational plans, including budget recommendations
Maintains monthly reports for Director of Operations
Arranges for Contractors to enter units when necessary and that maintenance projects are tracked
Performs monthly unit inspections and assisting with annual inspections, responding to processing enquiries and complaints
Maintains a registrar of issues impacting collective agreement in preparation for negotiations
Attendance at bargaining table as management member
Performs other related duties

QUALIFICATIONS:

First Nations, Metis, Inuit or Aboriginal ancestry is preferred
Post-secondary education in a related field plus 3 years of experience or an equivalent combination of education and experience
Experience working with homeless people is required
Working knowledge of the Downtown Eastside
Proven record of ability to work with people who have been homeless is required
Knowledge of government health requirements in relation to public facilities
Proven experience leading a team in a unionized work environment
Ability to work in harmony as part of a team and with residents
Customer service excellence skills
Ability to rotate shifts and be on call 24/7
Ability to work as part of a team environment
Strong demonstrated leadership and teambuilding skills
High degree of resourcefulness, flexibility, and adaptability
Effective verbal and written communication skills
Politically and culturally sensitive
High level of critical and logical thinking, analysis
Ability to exercise an empathic and compassionate style
Strong morals and ethics, along with a commitment to employee privacy
Valid Driver’s License (Class 4 preferred) and clean abstract.
Criminal Record Check with vulnerable populations
Knowledge of traditional aboriginal culture
Ability to attend and conduct presentations
Able to occasionally lift items as heavy as 50 lbs

Certificates:

o Crisis Prevention training or de-escalation training.

o Standard first aid and CPR

o Indigenous awareness training

o Mental health first aid training

o Domestic violence safety planning

o Substance use awareness and safety training-including naloxone training

o LGBT2Q+ awareness training

o Trauma-informed practice training

o Staff self-care training

o Vulnerability Assessment Tool training

o AHMA or BC housing database training

Working Conditions

May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses
Intermittent physical activity including walking, standing, sitting, and lifting.
Schedule: weekend availability

Preference will be given to qualified Indigenous applicants in accordance with Section 41 of the BC Human Rights Code.

The Vancouver aboriginal Friendship Centre encourages members of equity-seeking groups to apply.

Pay: From $36.00 per hour

Benefits:

Dental care
Extended health care

Application question(s):

Do you have working knowledge of the Residential Tenancy Act?

Education:

Secondary School (required)

Experience:

supportive housing work: 3 years (required)

Work Location: In person

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