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Customer Care - Associate Quality Control Coordinator

Wesgroup Properties -
Vancouver, BC

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Détails du poste

Temps plein
De 58 000 $ à 64 000 $ par an

Profil recherché

Logiciels de GRC/CRM
Communication avec la clientèle
Microsoft Outlook
Coordination avec les équipes de chantier
Construction résidentielle
Diplôme d'études secondaires
Service à la clientèle
Contrôle de la qualité
Revues de contrôle de la qualité des projets
Orientation axée sur le service à la clientèle
Inspection de la qualité
Nettoyage
Soutien à la clientèle
Inspections d'assurance qualité en construction
Planification des rendez-vous
Gestion des documents
Affaires
Commande de fournitures
Compétences en communication
Coordination d'équipe
Suivi de l'avancement des projets

Description complète du poste

Associate Quality Control Coordinator
Vancouver, BC

COMPANY OVERVIEW
Wesgroup started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 4.4 million square feet of commercial and multi-family real estate and has built almost 10,000 homes in communities across BC. With the active projects in our development pipeline, the portfolio is forecasted to grow to 6.7 million square feet by the end of 2031.
Our operations are vertically integrated, encompassing land acquisition, development, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

PROFILE SUMMARY
Wesgroup is seeking a highly organized, customer-focused Associate Quality Control Coordinator to join our Customer Care team in a one-year fixed term position. In this developmental role, you will support the successful delivery of residential homes by assisting with quality control activities, purchaser orientations, possession preparation, deficiency tracking, and customer care coordination.
Working closely with Quality Control leadership, Construction, Sales, Residential Leasing, Accounting, trades, and homeowners, you will help ensure homes are completed to Wesgroup standards, project schedules are maintained, and homeowners receive a positive and professional experience throughout the possession process.

KEY ACCOUNTABILITIES

Support the preparation and delivery of homeowner orientation appointments by ensuring homes are ready for presentation, deficiencies have been reviewed, and required documentation is complete.
Participate in orientation appointments and assist homeowners, realtors, and designated representatives in understanding home operations, maintenance requirements, and possession processes.
Assist with maintaining deficiency lists, tracking outstanding items, updating schedules, and monitoring progress toward completion targets.
Coordinate with trades, construction teams, and quality control personnel to support timely resolution of deficiencies and project milestones.
Participate in quality control inspections and audits to verify homes meet company standards prior to homeowner possession.
Support home readiness and possession preparation activities, including final cleaning verification, homeowner materials, key organization, and other key handover activities.
Communicate professionally with homeowners, residents, trades, and internal stakeholders regarding orientation appointments, possession activities, project updates, and deficiency resolution.
Assist with scheduling, reporting, purchase orders, material procurement, quote tracking, documentation management, departmental administration, and special projects as assigned.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

High School Diploma/GED required; a certificate in construction, business administration, customer service, real estate, project coordination, or a related field is preferred.
Experience in a customer-facing, administrative, coordination, construction, or service-related environment.
Experience managing multiple priorities while maintaining strong attention to detail.
Experience in residential construction, customer care, real estate, property management, development, or new home sales is considered an asset.
Experience coordinating appointments, schedules, or project-related activities, and interacting directly with customers or homeowners.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Strong professional customer service, relationship management, verbal communication, and written communication skills.
Ability to learn residential construction processes, building systems, homeowner responsibilities, New Home Warranty requirements, and project-specific information.
Experience using CRM, construction management, or project tracking software is an asset.
Comfortable working on active sites and supporting possession preparation activities, including daily site walks, light cleaning as required, and moving or relocating materials where appropriate.

EXPECTED COMPENSATION

Annual Base Salary: The expected salary range for this role is $58,000 - $64,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success.

WHAT WE OFFER

An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged.
A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program.
A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass.
A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities.
A beautifully designed office downtown with incredible views of the ocean and North Shore mountains, directly across the street from the Burrard sky train station.

HOW TO APPLY
If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit Wesgroup Careers and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.

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