Are you looking for an opportunity to create a positive impact in your community?
The Mission Island Group Inc (MIG) and portfolio companies have been proudly serving the Saanich, Victoria, and Westshore areas since 2000, and we’re more than just a waste management company—we’re your partners in sustainability! Our commitment to minimizing waste and maximizing resources drives us to innovate and expand our range of services.
If you’re passionate about making a difference and providing top-notch service, we want you to join our team!
This is a full-time, permanent position, not seasonal
JOB DESCRIPTION
The Collections Driver is responsible for completing pre and post trip inspections, execution of service delivery, internal and external truck cleanliness and tipper greasing, incident, near miss and workplace illness reporting, and DOT and legislated driving requirements.
As a Representative for the Business, Collections Drivers must be customer service oriented and always maintain a positive outward appearance within the community.
Competencies/Requirements for Role
- Positive attitude
- Organized and self-motivated
- Customer Service, Communication, Relationship, and Team Building Skills
- Minimum 3 years’ class 3 driving experience
- Communicate professionally through in-person, phone, email, and digital channels.
- Maintain a clean driver abstract.
- Collaborate effectively with all team members.
- Excellent organizational skills and ability to prioritize tasks.
- Proven ability to multitask and work in a fast-paced and high-volume work environment.
- Actively participate in meetings
- Maintain relevant certification and training.
- Ability to lift up to 50lbs above waist height.
- Intermediate truck maintenance knowledge and experience.
EXPECTATIONS - SERVICE DELIVERY
- Positive Customer Interaction
- Follow Designated Routing
- Maintain Scheduled time Frames.
- Maintain Internal Communications
- Maintain a Professional Image
- Attend all Company Meetings
- Review the daily schedule including the collection points, quantities, special instructions, and any specific customer requirements before beginning each day. Communicate with the Operations Supervisor to give updates on progress, delays, site issues, or other necessary information.
- Communicate with customers in a respectful manner to ensure a high level of customer service, and maintain a sharp professional image with a clean and well kept uniform.
- Stay up to date by attending, and participating in all mandatory company meetings.
SITE ISSUE MANAGEMENT
- Report Customer Feedback
- Document all issues that are encountered on site. (Photographs, and Descriptions)
- Maintain Site Cleanliness
- Document all site issues that are encountered throughout the day, and provide detailed descriptions of the issue, and the resolution if one was possible.
- All issues that are not able to be resolved need to be called in to the Operations Supervisor.
- Maintaining site cleanliness is an important function and needs to be documented when required.
VEHICLE MAINTENANCE CHECKS
- Pre / Post Trip Inspections
- Weekly Maintenance Checks
- Monthly Vehicle Inspections
- Interior / Exterior Vehicle Cleanliness
- Verify the functionality of all safety equipment
- Maintain Consumables
- Report Incidents and Driving Infractions
- Keep Fuel Logs
- Following the established pre and post-trip inspection checklist, the Driver will be able to inspect the vehicle, and ensure it is in proper working order before, during, and after each scheduled shift.
- Report any and all observed defects, issues, or damages to the maintenance team as soon as is necessary to ensure the vehicle remains in proper working order.
- Vehicle Cleanliness is to be maintained at all times.
- Maintain Fuel Logs for accurate tracking.
- It is the drivers Responsibility to ensure that the load is properly secured and distributed, adhering to safety regulations and company guidelines.
- Ensure that all required documentation, such as logbooks or electronic records are properly completed, signed, and submitted in a timely manner.
FOLLOW SAFE WORK PROCEDURES
- Follow BC Transportation Vehicle Safety Regulations
- Follow Safe Lifting Procedures
- Maintain a Safe Work Environment
- Wear Appropriate PPE at all Times
- Maintain Visibility
- Understand and follow all required safety regulations, and procedures to ensure a safe work environment for yourself, your co-workers, the customers and public. Always maintain visibility and be aware of your surroundings to avoid any unnecessary risks while in the field, or on company property.
- FIELD LEVEL HAZARD, NEAR MISS, INCIDENT, and WORKPLACE ILLNESS REPORTING
- Communicate any critical or immediate safety concerns, incidents, driving infractions, or workplace illness to the Operations Supervisor as soon as is safe to do so.
- MEET MINIMUM EDUCATION AND CERTIFICATION REQUIREMENTS FOR POSITION
- Understand and plan to complete all required education and certification requirements for position.
Employee Health and Safety Responsibilities
- Follow all safe work procedures as outlined the Health and Safety Guide.
- Ensuring their co-workers are appropriately protected and working safely.
- Assist in the identification of hazards.
- Report unsafe practices and conditions.
- Report injuries.
- Correct unsafe conditions.
- Co-operate with the employer in working towards improved health and safety at work.
- Comply with all appropriate regulations.
- Behaviors
- Expectations
- Taking Responsibility: Accountability
- Completes assignments in a thorough, accurate, and timely manner that achieves expected outcomes; exhibits concern for the goals and needs of the department and others that depend on services or work products; handles multiple responsibilities in an effective manner; uses work time productively.
- Upholds the values and mission of the Organization
- Supports the values and mission statement to be a sustainable business. This includes participation in sustainable practices at home (composting and recycling) as well as at work (reducing waste, using correct waste disposal practices, supporting an inclusive work environment, and contributing to a safe workplace)
- Stakeholder Focus: Includes those affected by actions in decisions
- Is dedicated to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind.
- Collaboration/Teamwork: Supports a collaborative approach to work
- Uses diplomacy and tact to maintain harmonious and effective work relationships with co-workers; adapts to changing priorities and demands; shares information and resources with others to promote positive and collaborative work relationships; supports diversity initiatives by demonstrating respect for all individuals.
Critical Thinking/Problem Solving/Creativity
- Identifies and analyzes problems; formulates alternative solutions; takes or recommends appropriate actions; follows up to ensure problems are resolved.
- Communication/Interpersonal Skills
- Is able to effectively communicate and to influence others in order to meet organizational goals; shares information openly; relates well to all kinds of people; is able to speak well and write effectively.
At MIG we are an inclusive and diverse team with an entrepreneurial spirit. Accountability, Safety, and Care are fundamental to our culture and our operations. As an equal opportunity employer, we encourage all qualified applicants to apply, to help us build a diverse workforce that reflects the communities where we live and work.
Must be legally authorized to work in Canada. MIG is unable to assist candidates in obtaining Canadian work authorization.
Pay: $31.00 per hour
Benefits:
Application question(s):
- Are you located on Vancouver Island?
Experience:
- Class 3 Vehicle driving: 3 years (preferred)
Licence/Certification:
- Class 3 Licence (required)
Work Location: In person
