POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a highly detail-oriented AI Content Reviewer to evaluate AI-generated content for quality, accuracy, compliance, and alignment with organizational standards. This role plays a critical part in ensuring AI-powered systems deliver reliable, safe, and effective outputs across various business applications.
You will work closely with AI Trainers, Prompt Engineers, Data Annotators, and Product Teams to continuously improve AI-generated responses and user experiences.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES:
Key Responsibilities:
Content Review & Evaluation
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Assess AI-generated outputs against quality and performance standards.
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Review AI-generated content for accuracy and relevance.
- Identify factual inconsistencies, biases, and quality issues.
- Evaluate content against established guidelines and policies.
- Escalate concerns where necessary.
Quality Assurance & Compliance
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Maintain high standards across AI-generated content.
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Conduct quality reviews and audits.
- Ensure content complies with regulatory and organizational requirements.
- Support the identification of harmful or inappropriate outputs.
- Maintain documentation of review outcomes.
Feedback & Improvement
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Support continuous AI model improvement.
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Provide structured feedback to AI trainers and prompt engineers.
- Identify recurring issues and trends.
- Recommend improvements to prompts and training processes.
- Support content optimization initiatives.
Reporting & Analysis
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Provide insights into AI performance and content quality.
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Track review metrics and quality trends.
- Prepare reports and recommendations.
- Assist with root cause analysis activities.
- Support performance benchmarking exercises.
Continuous Learning & Development
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Contribute to organizational AI maturity.
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Stay current with AI technologies and industry developments.
- Participate in calibration and training sessions.
- Assist with updating review guidelines.
- Promote best practices across AI operations.
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
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Bachelor's Degree or Diploma in Communications, Journalism, Linguistics, English, Business, Information Systems, or a related field.
- Minimum 2 years of experience in content review, quality assurance, moderation, compliance, or related roles.
- Exceptional written communication skills.
- Strong attention to detail and analytical thinking.
- Ability to assess content objectively and consistently.
- Experience following quality standards and review processes.
- Strong organizational and time management skills.
- Ability to manage large volumes of content efficiently.
- Comfortable working with AI-generated outputs.
- Strong problem-solving and decision-making abilities.
- Proficiency in Microsoft Office or Google Workspace.
- Ability to collaborate effectively with cross-functional teams.
Nice to Have
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Experience working with AI or Generative AI technologies.
- Background in content moderation or content quality assurance.
- Experience within technology, SaaS, or BPO environments.
- Knowledge of prompt engineering concepts.
- Familiarity with AI governance principles.
- Experience reviewing multilingual content.
- Understanding of conversational AI.
- Exposure to AI evaluation frameworks.
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
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Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
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Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
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Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
