8 meilleures offres (resort manager, victoria, bc) (à pourvoir)

Front Office Manager
Westin Bear Mountain Resort & Spa —Langford, BC
- De 65 000 $ à 75 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- En présentiel
- Assurance Dentaire
- Congés payés
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Assistant Maintenance Manager (Remote Lodge Resort) Min 2 yrs exp required
Bell 2 Lodge / Last Frontier Heliskiing —Colombie-Britannique
- À partir de 290 $ par jour
- Temps plein
- Menuiserie
- Microsoft Excel
- Expérience en gestion
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General Manager
Sandman Hotel Group —Victoria, BC
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Programme d'Aide aux Employés
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guest services manager
The Sidney Pier Hotel & Spa —Sidney, BC
- 39,90 $ de l’heure
- Temps plein
- Anglais
- Hôtel
- Diplôme d'études secondaires
- Assurance Dentaire
Assistant Manager, Food and Beverage
Marriott International, Inc —Victoria, BC
- De 55 000 $ à 71 000 $ par an
- Temps plein
- Hôtel
- Diplôme d'études secondaires
- Diplôme d'associé
Front Office Manager
Marriott International, Inc —Victoria, BC
- De 65 000 $ à 75 000 $ par an
- Fins de semaine au besoin
- Hôtel
- Expérience en supervision
- Réception
FOOD AND BEVERAGE OPERATIONS MANAGER (Restaurant Manager)
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Temps plein
- Hospitalité
- Hôtel
- Affaires
- Assurance Invalidité
- Assurance Dentaire
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F&B Operations Supervisor
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Fins de semaine au besoin
- Service
- Hospitalité
- Hôtel
- Assurance Dentaire
- Assurance Vision
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Revenue Manager
Royalton Hotels International —North York, ON
Bachelor's or master’s degree in hotel management, tourism, or economics. As the Revenue Manager you will be responsible for maintaining hotel-level forecasting…
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Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
Greet guests with a smile and answer their questions as required. Ensure front desk is stocked with any items guests may require before housekeeping leaves for…
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Front Office Manager

Westin Bear Mountain Resort & Spa -
Langford, BC

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Détails du poste

Temps plein
De 65 000 $ à 75 000 $ par an

Profil recherché

Service à la clientèle
Hôtellerie
Service aux visiteurs
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

Job Summary

We are seeking a highly motivated and service oriented Front Office Manager to join our team at The Westin Bear Mountain Resort & Spa, located in beautiful Victoria, BC.

This key department head role is responsible for leading the daily Front Office operation, including Front Desk, Guest Services, Bell services, and related arrival and departure processes. The successful candidate will support exceptional guest experiences, team engagement, operational efficiency, and consistent execution of hotel and brand standards.

The ideal candidate will have strong experience in hotel Front Office operations, preferably within a full service or resort environment. Success in this role will come from strong leadership, sound judgment, effective communication, and the ability to support both guests and associates in a fast paced hospitality setting.

The position offers a salary range of $65,000 to $75,000 CAD, depending on experience.

Key Responsibilities

Manage daily Front Office operations and act as a key communication hub between operational departments
Ensure staffing levels and schedules are aligned with business demands, guest service needs, and financial objectives
Lead, coach, train, and support Front Office associates, supervisors, and Bell team members
Recruit, interview, onboard, and support the development of Front Office team members
Monitor guest satisfaction scores, guest feedback, and service trends, with a focus on continuous improvement and corrective action where needed
Handle guest inquiries, service recovery, and emergency situations with professionalism and sound judgment
Manage and participate in the Manager on Duty program as required
Support departmental budgets through effective cost controls, productivity awareness, and well managed schedules
Set departmental goals, communicate priorities, and support the team in achieving service and operational objectives
Ensure team members maintain current knowledge of resort products, services, events, activities, and amenities
Maintain strong communication and working relationships with all departments, as well as external guests, customers, and suppliers
Ensure Westin and Marriott brand standards, hotel policies, SOPs, and procedures are consistently applied
Support and drive Front Office related brand programs, including Marriott Bonvoy engagement and recognition standards
Participate in hotel operations meetings and interdepartmental meetings requiring Front Office attendance
Perform Front Office Associate duties when operationally required
Support Night Audit coverage as needed

Qualifications

Minimum 2 years of experience in a hotel Front Office supervisory or management role
Previous experience as a Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or Rooms Operations leader is required
Marriott, Westin, or branded hotel experience is considered an asset
Strong knowledge of Front Desk operations, guest service standards, reservations, billing, and property management systems
Experience with PMS, Lightspeed, Opera, or a similar property management system is considered an asset
Strong leadership skills with the ability to coach, motivate, and support a team
Excellent communication, organization, and problem solving skills
Calm and professional approach when handling guest concerns, service recovery, and emergency situations
Good financial awareness and ability to support departmental cost controls
Accountable, resilient, and able to work effectively under pressure
Flexible schedule with the ability to work evenings, weekends, holidays, and nights as business demands
Must be legally eligible to work in Canada

Pay: $65,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
On-site gym
On-site parking
Paid time off

Work Location: In person

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resort manager emplois - victoria, bc

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : resort manager (victoria, bc)

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