BMT Group Services, an industry leader and Vancouver Island's exclusive dealer for Hino Trucks, Cummins Engines, Alexander Dennis Bus, Spartan Chassis, and Denso Parts, is actively seeking a permanent, full-time Administrative Assistant to join our thriving team in Sidney, BC.
At BMT Group Services, we're not just about parts, sales, and service; we're about our people and our shared success. Our success is built on a foundation of integrity, diversity, excellence, and teamwork. We believe in empowering our employees and providing the expert solutions and high standards of service our customers deserve. If you're looking for a place where your contributions make a real impact and your potential is limitless, you've found it!
The Position
The Administrative Assistant position provides essential customer service communications and plays a key role in customer satisfaction, brand recognition and company optics. You will be part of a motivated and diverse team and have a high degree of interaction with both customers and employees
Wages: $30.00 per hour
Responsibilities
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Creates a welcoming environment by greeting guests, directing visitors, and taking messages for employees
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Answers main telephone line and connects caller with appropriate department or individual's voicemail
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Provides excellent customer service communications, including providing customers with accurate and timely updates as directed & scheduling reminders
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Updates customer account file information
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Manages customer complaints or issues with integrity and passes them on to the appropriate department lead or manager
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Organizes and files company documents as directed
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Coordinates booking and setting up of meeting rooms
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Keeps abreast of all internal policy changes to maintain effectiveness in this role
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Handles mail, purchasing of supplies & equipment, organizes office layout and maintains office condition & repairs
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Coordinates and completes all necessary documentation for business license renewals, insurance, legal requirements and paperwork
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Coordinates to order promotional items for BMT Group Services within agreed budgets
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Works with the management team to order, manage, and distribute company uniforms
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Records all meeting notes as directed and produces minutes from various meetings
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Develops and implements social media strategies to increase brand awareness and engagement
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Creates and schedules engaging content for various social media platforms
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Monitors company social media channels for customer inquiries, comments, and reviews
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Responds to customer inquiries and comments in a timely and professional manner
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Manages and maintains the company website
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Analyzes social media metrics and provides reports on performance and trends
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Collaborates with the management team to align social media efforts with overall marketing goals
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Assists with recruitment initiatives by organizing and engaging in career fairs, college/trade school recruitments, and other related events
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Stays up to date with industry trends and best practices in social media
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Completes all other duties as assigned
Knowledge, Skills & Abilities
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High school diploma is required; completion of an Office Administration certificate or diploma is preferred
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Minimum 3–4 years of experience in office administration or receptionist roles
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Knowledge of Office Administrator responsibilities, systems and procedures
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Experience with working in automotive or transportation industry is an asset
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Proficiency in MS Office (MS Excel and MS Outlook, in particular)
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Familiarity with social media channels and WordPress for websites
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A creative mind with an ability to suggest improvements
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Excellent time management skills and ability to multi-task and prioritize work
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Critical thinking, attention to detail and problem-solving skills
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Strong time management, organizational and planning skills in a fast-paced environment
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Strong technical skills (Office 365, Word, Excel, PowerPoint, Outlook, WordPress, etc.)
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Strong customer orientation with demonstrated ability to multi-task and be able to inspire, work alongside, and engage others
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Strong verbal and written communication skills.
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Ability to work effectively within a team and in a self-directed manner
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Ability to solve problems and work well under pressure
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Ability to remain calm during high pressure situations and able to multi-task with a high number of high priorities
Benefits of Joining BMT Group Services
Financial Wellbeing: Compensation package which includes a competitive hourly wage and a generous 10% employer-sponsored RRSP contribution.
Comprehensive Benefits/Health & Wellness: Your well-being is paramount. Enjoy a flexible and comprehensive extended health, dental benefits, life and disability package for you and your family starting on Day 1, plus access to employee wellness and assistance programs.
Inclusive & Supportive Culture: Be part of a team that celebrates diverse perspectives and is dedicated to building a more diverse workforce, enriching our culture and enhancing our competitive edge.
Safety First Environment: Work in a culture where health and safety is paramount with proactive behaviors and continuous improvements contributing to an injury-free workplace.
Exceptional Perks: Enjoy company events, paid time off, on-site parking, store discounts, and tuition reimbursement.
To Apply: If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.
As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has nor right or wrong answer – just be yourself!
Please follow this link to complete the assessment:
https://assessment.predictiveindex.com/467W/bfa85026-5065-4374-be8c-67ecdf0c2bec?type=candidateba
To learn more about our operations and company culture, mission, and vision, please view our website at https://bmtgroup.ca/.
BMT Group is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.
Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.
