5 meilleures offres (service desk manager, victoria, bc) (à pourvoir)

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Administrative Agent
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Welcome and assist adult students, parents, and children at the reception desk. Manage incoming calls and general inquiries. Close and verify daily sales.
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk manager (victoria, bc)

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Administrative Agent

Alliance Française Canada Pacific
Victoria, BC

Postuler rapidement

Détails du poste

Temps plein
47 000 $ par an
Il y a 9 jours

Profil recherché

Bilingue
Microsoft Word
Français
Microsoft Excel
Anglais
Expérience administrative
Sens de l'organisation
Compétences en communication

Description complète du poste

Location: Victoria, British Columbia (B.C.)

Type of organization: Non-profit organization with charitable status

Position type: Full-time (40 hours per week) / Permanent position

Language requirements: English and French are essential

About the Alliance Française:

Alliance Française Canada Pacific (AFCP) is a Canadian non-profit organization with two branches in British Columbia: one in Vancouver (head office) and the other in Victoria.

Our mission:

· Offer French language programs for all ages and levels

· Promote local and international Francophone cultures through cultural spaces and professional cultural events

· Provide a welcoming space for community gatherings

Our values:

· Enrich the human experience and mutual understanding through bilingualism and intercultural exchange

· Promote the French language and Francophone cultures, which hold a special place in Canada

· Strive for excellence in education

· Create multicultural and friendly experiences that bring the community together

The position:

The Administrative Agent supports the day-to-day administrative operations of the Alliance Française. The role includes front-desk services, registration management, basic accounting support.The position requires strong organizational skills, attention to detail, and regular interaction with the public.

Reception and Front Desk

· Welcome and assist adult students, parents, and children at the reception desk

· Provide information on courses, programs, and services in person and by email

· Manage incoming calls and general inquiries

· Maintain a professional and welcoming reception environment

Registrations and Student Services

· Manage registrations for courses and placement tests

· Prepare and manage documentation related to placement tests and exams

· Respond to student inquiries regarding schedules, fees, and program requirements

Accounting and Administrative Support

· Close and verify daily sales

Facilities, Logistics, and Operations

· Support day-to-day facilities operations and logistics

· Manage inventory of books, teaching materials, and equipment

· Coordinate book orders, returns, and storage

· Liaise with cleaning services and other external service providers

· Support room setup, decoration, storage organization, and general upkeep

· Assist with space searches, site visits, measurements, and basic floor plans

· Act as a key holder and designated contact in case of on-site emergencies

Technical and Digital Support

· Provide basic technical and digital support related to daily operations

· Support instructors with classroom equipment (tablets, projectors, interactive boards)

· Assist with basic technical setup as required

Additional Responsibilities

Perform other administrative or coordination tasks as assigned by the Office Manager or Executive Director.

Profile and Required Skills:Technical Skills:

· Experience in administrative coordination in a multicultural environment

· 3 to 5 years of experience in a similar role, ideally in an educational setting or within a non-profit organization

· Proficiency in management tools and office software (Excel, Word)

· Experience in a bilingual and multicultural environment is an asset

Interpersonal Skills:

· Analytical mindset, strong organizational skills, and attention to detail

· Solution-oriented approach

· Excellent communication skills in both French and English

· Ethical and collaborative leadership

· Sensitivity to educational and cultural issues and alignment with AFCP’s mission

Compensation and Benefits:

Salary range: $47 000 per year

Other Compensation Components:

· 20 days of accrued vacation, in addition to 13 other paid days off

· Discretionary annual bonus

· Benefits package (employer contribution to a flexible health benefits plan)

· Defined contribution retirement plan

· Flexible work options

· Professional development support (learning opportunities, training, mentorship, etc.)

· Free or discounted access to AFCP events and services

How to Apply:

Send your resume and cover letter to: [email protected]

Alliance Française Canada Pacific is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

We thank all applicants for their interest in Alliance Française Canada Pacific; however, only those selected for an interview will be contacted.

Join our team and help us promote the beauty of the French language and Francophone cultures in British Columbia!

Job Type: Full-time

Pay: $47,000.00 per year

Benefits:

Extended health care
RRSP match

Language:

French (required)

Work Location: In person

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