Team Leader – Westshore Travel Centre
Lead. Inspire. Grow. Shape the Future of Travel.
At Westshore Travel Centre, travel is more than a transaction — it’s an opportunity to create meaningful, lasting connections. As a proudly local and independently owned Canadian agency, we blend personalized service with deep industry expertise, supporting our community while helping travellers explore the world with confidence and purpose.
We are expanding our leadership team and are seeking an experienced, people-focused, and sales-driven Team Leader to support our growing agency in Victoria, BC. If you’re passionate about developing high-performing teams, driving sales growth, and elevating the client experience through service and travel, we want to hear from you.
What You’ll Do (Key Responsibilities)
Lead & Inspire Your Team
- Coach, mentor, and support a team of Travel Consultants, fostering a culture of excellence, accountability, and continuous growth.
- Conduct regular 1:1s, coaching sessions, and performance check-ins to support individual and team success.
- Provide ongoing training in sales techniques, product knowledge, service standards, and system efficiencies.
Drive Sales & Customer Growth
- Lead the team in achieving monthly and annual sales targets across flights, packages, tours, cruises, insurance, and ancillary revenue.
- Monitor performance metrics, identify opportunities, and implement strategies to increase conversions, repeat business, and referrals.
- Support consultants with complex bookings, pricing strategies, troubleshooting, and client escalations.
Support Exceptional Customer Experience
- Uphold and model the highest standards of service, ensuring every client feels valued, supported, and excited about their travel journey.
- Resolve service challenges with professionalism and client-first thinking.
- Maintain and elevate Westshore Travel Centre’s reputation for personalized, community-focused service.
Operational Leadership
- Oversee daily workflows, scheduling, lead assignment, and booking volume distribution.
- Ensure compliance with agency processes, documentation standards, and supplier policies.
- Collaborate with management on marketing promotions, supplier partnerships, and team engagement initiatives.
Champion Professional Development
- Identify skills gaps, encourage industry training opportunities, and facilitate ongoing education (GDS refreshers, destination certs, supplier programs).
- Support new hire onboarding and training.
- Promote a positive, collaborative, and growth-oriented team culture.
What We’re Looking For (Qualifications)
- 3–5+ years of Leadership experience in retail travel, corporate travel, or a related tourism sales environment.
Leadership or team-lead experience in travel sales environment is strongly preferred.
- Demonstrated success in meeting or exceeding sales targets and contributing to revenue growth.
- Strong coaching and people-leadership skills, with experience in motivating and developing team members.
- Solid understanding of global destinations, suppliers, and industry trends; personal travel experience is a strong asset.
- Strong Proficiency with GDS systems (preferably Sabre) and strong technical/administrative skills.
- Exceptional communication, conflict-resolution, and problem-solving abilities.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Ability to work full-time, including weekends and some holidays, depending on business needs.
Why Join Westshore Travel Centre?
A Workplace That Values People
- Local & Independent: Work for a hometown agency where every team member’s contribution truly matters.
- Supportive Culture: We prioritize care, professionalism, and long-term client relationships.
- Leadership Opportunity: Directly influence team performance, culture, and the overall direction of our agency.
Growth & Development
- Professional development supported through training, coaching certifications, supplier educationals, and more.
- Opportunities to take on increased leadership and operational responsibilities.
Perks & Benefits
- Competitive base salary with performance-based bonuses aligned with team results.
- Group health and wellness benefits.
- Generous paid time off.
- Travel perks, educational trips, and industry privileges.
- Flexible, balanced scheduling in a warm and collaborative environment.
Compensation
Competitive salary of $80,000 + commission and performance bonuses (average earnings: $95,000-$130,000
(Earnings vary based on leadership experience, team performance, and agency growth.)
Location
On-site at our Westshore office in Langford, BC.
Ready to Apply?
If you're a motivated leader who loves travel, thrives in a fast-paced sales environment, and is passionate about developing people, we’d love to meet you.
Please send your resume and a brief cover letter highlighting your leadership experience and your approach to team development.
At Westshore Travel Centre, we celebrate diversity and are committed to an inclusive, respectful workplace where all team members can thrive.
✨ Lead a team. Grow a business. Help clients discover the world. Join us at Westshore Travel Centre. ✨
Job Type: Full-time
Pay: $80,000.00-$130,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Please describe your previous leadership or supervisory experience, including the size of the team you managed and your primary responsibilities.
- Tell us about a time you helped improve the performance of a team member who was struggling. What steps did you take and what was the outcome?
- What experience do you have in the travel industry, and what travel booking systems, CRM platforms, or supplier portals are you most comfortable using?
- Why are you interested in becoming Team Leader at Westshore Travel Centre, and what do you believe makes a great team leader?
Work Location: In person
