9 meilleures offres (guest service agent, victoria bc) (à pourvoir)

Guest Services Supervisor
The Parkside Hotel & Spa —Victoria, BC
- À partir de 23,53 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Microsoft Office
- Congés payés
Postuler rapidement
il y a 4 jours
Front Desk Agent and Night Auditor PT
Quality Inn Downtown, Victoria —Victoria, BC
- 21,42 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- En présentiel
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Front desk/Night Auditor - Relocate to Port Hardy, B.C.
Kwa'lilas Hotel —Colombie-Britannique
- De 20 $ à 23 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Programmes de Bien-être
- Indemnité de déménagement
Postuler rapidement
il y a 14 jours
Guest Services Agent
Hotel Grand Pacific —Victoria, BC
- De 23,69 $ à 26,92 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Hôtel
- Réductions Tarifaires
- Programmes de Bien-être
Postuler rapidement
Guest Services Agent - Part Time
Best Western Plus Inner Harbour —Victoria, BC
- De 21,50 $ à 23,00 $ de l’heure
- Temps partiel
- Vente
- Service à la clientèle
- En présentiel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 4 jours
Guest Experience Agent
Brentwood Bay Resort —Victoria, BC
- De 21 $ à 23 $ de l’heure
- Temps plein
- Microsoft Outlook
- Hôtel
- Réception
- Assurance Dentaire
Postuler rapidement
Front Desk Agent
Coast Hotels —Victoria, BC
- 26,25 $ de l’heure
- Nuits au besoin
- Service à la clientèle
- Microsoft Office
- Hôtel
Postuler rapidement
Front Desk Agent
Inn at Laurel Point —Victoria, BC
- À partir de 26,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Microsoft Excel
- Hôtel
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 13 jours
Shuttle Agent
Pacific Northwest Transportation Services —Victoria, BC
- De 26,78 $ à 27,40 $ de l’heure
- Temps partiel
- Service à la clientèle
- Compétences en communication
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Guest Services Supervisor

The Parkside Hotel & Spa -
Victoria, BC

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Détails du poste

Temps plein
À partir de 23,53 $ de l’heure
Il y a 4 jours

Profil recherché

Service à la clientèle
Études postsecondaires
Anglais
Microsoft Office
Expérience en supervision
Réception
Étiquette au téléphone
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

We are looking for a warm, detail-oriented, and service-driven professional to join The Parkside Hotel & Spa as our Guest Services Supervisor.

POSITION OVERVIEW

The Guest Services Supervisor plays a key leadership role in creating exceptional guest experiences by supporting the day-to-day operations of the Front Desk. Working closely with the Front Office Manager, this position provides hands-on leadership during shifts, coaches and supports Guest Services Agents, and ensures every guest receives warm, professional, and efficient service.

KEY RESPONSIBILITIES AND DUTIES:

Provides day-to-day guidance and support to Guest Services Agents.
Coordinates daily task assignments and ensures adequate break coverage.
Leads by example through professional conduct and communication.
Provides ongoing training and motivation to the team.
Answers external and internal phone calls.
Assists guests through the check-in and check-out process.
Responds to all guest inquiries received by phone, email, and third-party extranets.
Demonstrates knowledge of all room types, property features, facilities, and the local area to effectively assist guests and promote the hotel’s offerings.
Creates room reservations with accuracy.
Consistently aware of daily house activity; arrivals, departures, in-house, groups, meetings, events, and information passed on from other departments.
Reviews daily arrivals and departures to ensure accuracy and accommodate guest requests.
Explains various hotel and spa policies.
Verifies daily charges to guest folios, making corrections as necessary.
Reviews final billing and processes payments upon check out.
Handles cash, credit, debit, and gift card transactions in accordance with hotel policy and procedures.
Addresses guest complaints promptly and professionally.
Conducts shift handovers, accurately communicating key information to incoming team members.
Ensures the guest services team upholds hotel standards, policies, and vision while on shift.
Assists with coverage of reservations, recreation, bell, and night audit when required.

QUALIFICATIONS:

1+ year of hotel front desk experience is required.
Previous supervisory or leadership experience is preferred.
Post-secondary education in hospitality is an asset.
Competency with Opera Cloud PMS and Microsoft Office is strongly preferred.
Strong verbal and written communication skills in English.
Excellent telephone etiquette and customer service skills.
Highly organized, with strong multitasking and prioritization skills.
Demonstrated decision-making and problem-solving capabilities.
Ability to work cohesively with fellow colleagues as part of a team, as well as independently in a fast-paced environment.
Available to work varied shifts, including days, evenings, weekends, and holidays.
Must be available for occasional overnight shifts from 11:00 p.m. - 7:00 a.m.

Thank you for your interest. We look forward to welcoming the successful candidate to Team Parkside!

Job Type: Full-time

Pay: From $23.53 per hour

Benefits:

Extended health care
On-site gym
On-site parking
Paid time off

Application question(s):

Are you legally eligible to work in Canada? This may include Canadian citizenship, permanent residency, a valid work permit, or other authorization to work in Canada. Only candidates with eligible work status will be considered for this role.

Please specify your current status.

Are you currently living in Victoria

Work Location: In person

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guest service agent emplois - victoria bc

Guest Services Supervisor

Front Desk Agent and Night Auditor PT

Front desk/Night Auditor - Relocate to Port Hardy, B.C.

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Guest Experience Agent

Front Desk Agent

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Shuttle Agent

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