8 meilleures offres (admissions assistant, waterloo, on) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : admissions assistant (waterloo, on)

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Part-Time International Administrative Support Assistant

Conestoga College -
Kitchener, ON

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Détails du poste

Temporaire | Temps partiel
32,08 $ de l’heure
Il y a 3 jours

Profil recherché

Service à la clientèle
Microsoft Office
Bases de données
Communication
Diplôme d'études collégiales (hors Québec)
Affaires
Compétences en communication
Travail de bureau

Description complète du poste

Requisition #: 26-0119

Location: Kitchener

Department: International Operations

Payband: F

Starting Rate: $32.08

Hours/Week: Up to 24

Posting Date: Friday, June 26, 2026

Closing Date: Monday, July 6, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Part-time Temporary

Description

Position Summary

Temporary Part-Time Support Staff, new position (Immediate – October 1, 2026)

The International Administrative Support Assistant serves as the first point of contact for the International Office, providing high-quality customer service to students, staff, and external stakeholders. The role requires professionalism, strong communication skills, and cross-cultural awareness to support a diverse student population.

The incumbent manages a high volume of front-line inquiries, supports office operations, and provides administrative assistance across international services. This includes responding to inquiries, triaging requests, maintaining accurate records, and assisting with admissions and student service processes.

Successful candidates will be required to conduct work on-site, Monday to Friday, 8:30 a.m. to 1:30 p.m., at the Doon campus, located at 299 Doon Valley Drive, Kitchener.

Responsibilities

Front-line customer service

Serve as the primary contact for all International Office inquiries (in person, phone, and online)
Provide accurate information and guidance on admissions, applications, program availability, registration, fees, and deferrals
Offer general guidance on IRCC processes and documentation (e.g., applications and forms)
Triage inquiries and refer students to appropriate departments as needed
Support students using online systems (e.g., OCAS/IAS portal), including account access and document submission
Maintain student self-service areas and assist with document access and printing
Monitor visitor flow and ensure timely, organized service delivery

Student support

Assist students experiencing challenges with applications or access to systems
Provide guidance to discontinued students on return-to-study processes and refer to academic teams
Support general student inquiries related to health insurance, housing, and campus services
Resolve routine issues and complaints using sound judgment, tact, and professionalism
Liaise with International Admission Officers, Advisors, and other departments to ensure coordinated service

Administrative and operational support

Maintain accurate student records in the Student Information System (SIS)
Review documentation through the International Application Service (IAS/OCAS)
Generate reports and distribute communications as requested
Track key academic and administrative deadlines (e.g., admissions, fees, drop dates)
Coordinate email communications and follow up on required actions
Manage mail, courier shipments, and document distribution
Maintain office organization, supplies, and inventory
Resolve basic IT and equipment issues (e.g., printers, service tickets)
Support meeting room coordination and access

Service coordination and team support

Support student ambassadors and front-line service functions during peak periods
Coordinate appointment scheduling and ensure students are prepared for service appointments
Maintain awareness of staff schedules to support timely referrals
Provide backup support to other front-line service areas as required

Qualifications

A two-year diploma in Office Administration, Business, Communications, Social Science, Education or a related field of study is required
Minimum two years of experience in an office setting, with a focus on customer service, is required, preferably working with students in a college environment
Related experience working with newcomers to Canada is an asset
Excellent verbal and written communication skills
Strong interpersonal skills and ability to demonstrate cultural sensitivity
Proven ability to work effectively in a fast-paced, high-volume environment
Proficiency in Microsoft Office and experience working with databases and web-based systems
Demonstrated customer service skills with tact, diplomacy, and confidentiality
Strong problem-solving and decision-making abilities
Ability to work independently and collaboratively within a team
Empathy and understanding of the challenges faced by international students

#LI-POST

#LI-ONSITE

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

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