20 meilleures offres (it support specialist, waterloo, on) (à pourvoir)

IT Support Specialist (m/f/d)
Maxon Computer GmbH —Waterloo, ON
- De 54 $ à 60 $ de l’heure
- Temps plein
- Anglais
- Windows
- Esprit d'analyse
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Reis Informatica Inc. —Kitchener-Waterloo, ON
- Temps plein
- Azure
- Microsoft Office
- SharePoint
- Assurance Dentaire
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Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener, ON
- Temps plein
- Azure
- Microsoft Office
- SharePoint
- Assurance Dentaire
- Congés payés
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il y a 4 jours
System Administrator, Senior
Linamar Corporation —Guelph, ON
- De 90 000 $ à 130 000 $ par an
- Temps plein
- Azure
- Informatique
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
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il y a 2 jours
Production Support Specialist
OpenText —Waterloo, ON
- De 53 040 $ à 79 560 $ par an
- Sur appel
- Bar
- Esprit d'analyse
- Baccalauréat
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Intermediate Technology Specialist, IT Service Management
Equitable CA —Waterloo, ON
- De 65 000 $ à 97 000 $ par an
- Temporaire
- Travail hybride
- Informatique
- Ingénierie
- Technologies de l'information
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Technical Support Specialist
OpenText —Waterloo, ON
- De 60 000 $ à 90 000 $ par an
- Sur appel
- Bar
- Oracle
- Windows
- Congés payés
il y a 2 jours
Desktop Systems Specialist
Teledyne Technologies Inc. —Waterloo, ON
- De 68 600 $ à 91 400 $ par an
- Temps plein
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- Linux
IT Support Analyst
Cirdan —Kitchener-Waterloo, ON
- Sur appel
- Azure
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- Expérience en laboratoire
5 h
Senior IT Operations Specialist
Axonify —Waterloo, ON
- De 61 600 $ à 92 400 $ par an
- Temps plein
- Travail hybride
- Esprit d'analyse
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- Réseaux informatiques
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Sr. Technical Support Specialist
OpenText —Waterloo, ON
- De 72 160 $ à 108 240 $ par an
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- Oracle
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il y a 14 jours
Senior Technical Support Specialist, Smart Imaging System
P&P Optica —Waterloo, ON
- De 85 000 $ à 95 000 $ par an
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- En présentiel
- Compétences en communication
- Assurance Dentaire
- Travail à domicile
il y a 14 jours
Lead Technical Support Specialist
OpenText —Waterloo, ON
- De 86 800 $ à 130 200 $ par an
- Oracle
- Informatique
- SQL
- Congés payés
il y a 7 jours
IT Systems Administrator
Miovision —Kitchener, ON
- De 65 000 $ à 85 000 $ par an
- Temps plein
- Azure
- Service à la clientèle
- Linux
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il y a 8 jours
Director, Customer Technical Support
Arctic Wolf —Waterloo, ON
- De 164 000 $ à 246 000 $ par an
- Temps plein
- Télétravail
- Informatique
- Informatique
- Ingénierie
- Assurance Invalidité
- Assurance Dentaire
il y a 12 jours
IT & Network Systems Administrator
Trusscore —Kitchener, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Contrôleur logique programmable
- Déplacements à prévoir
- Indemnité kilométrique
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Customer Support Engineer
Descartes —Waterloo, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Informatique
- Microsoft Access
- Informatique
- Heures d'arrivée et de départ flexibles
il y a 12 jours
Senior Technical Support Analyst
Verily —Waterloo, ON
- De 123 000 $ à 138 500 $ par an
- Temps plein
- Informatique
- Java
- SQL
Customer Support Technician - CNC
Sienci Labs Inc. —Waterloo, ON
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Sens de l'organisation
- En présentiel
- Assurance Dentaire
- Assurance Vision
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IT Field Service Technician
F12.net —Kitchener, ON
- Temps plein
- Windows
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- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 6 jours

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IT Support Specialist (m/f/d)

Maxon Computer GmbH -
Waterloo, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 54 $ à 60 $ de l’heure

Profil recherché

Chiffrement
Anglais
Windows
Esprit d'analyse
Zendesk
Confluence
CompTIA Network+
Support informatique
Réseaux informatiques
MacOS
Service Now
Exigences d'affaires
Compétences en communication
CompTIA A+
VPN

Description complète du poste

If you want to be a Maxonian and help bring the best 2D and 3D visual effects, motion graphics, gaming, AR/MR/VR, visualization and design software to the market, then we should have a chat.

WHO WE ARE:
Packed with brilliant, passionate people, Maxon is deeply rooted in the creative industry and committed to empowering the artistic community. We are Maxonians. We encourage and motivate each other to be curious learners. We are obsessed with customer fulfillment and inspiration – before, during and after purchase. If you too want to be a Maxonian and help bring to market the finest software products for 2D and 3D visual effects, motion graphics, games, AR/MR/VR, visualization and general design, let’s talk.

What you will do:

End User Support & Hardware

Provide support for end-user equipment in accordance with Maxon IT standards, security policies, and operational guidelines.
Build, configure, and deploy custom hardware systems tailored to user and business requirements.
Provide advanced support for Windows-based systems, including troubleshooting OS, drivers, applications, and system performance issues.
Provide intermediate to advanced support for macOS systems, including configuration, troubleshooting, and user support.
Provide intermediate to advanced support for mobile devices and tablets, including enrollment, configuration, and troubleshooting.
Perform advanced hardware troubleshooting, diagnostics, repair coordination, and replacement as required.

Asset, Security, and Compliance Management

Track and manage hardware assets using the asset management system, ensuring accurate inventory, lifecycle tracking, and assignment records.
Ensure endpoint devices comply with IT security standards, including patching, encryption, endpoint protection, and compliance monitoring.

Networking Support

Provide advanced network troubleshooting support for end users, including connectivity, VPN, Wi-Fi, and network performance issues, and escalate when necessary
Administer and support network switching infrastructure, including VLAN configuration, port assignments, and basic network diagnostics.

Systems and Server Support

Perform patching and updates of servers in accordance with IT procedures and maintenance schedules.
Provide basic system administration support, including network connectivity troubleshooting and service availability checks.
Perform backup tasks according to established procedures and verify backup integrity when required.
Triage, prioritize, and escalate support tickets appropriately, ensuring timely resolution and proper communication.

Documentation and Process Compliance

Document troubleshooting steps, resolutions, and relevant technical details in the ticketing system.
Maintain accurate asset records in the asset management system.
Document recurring issues, solutions, and technical procedures in Zendesk FAQ and Confluence.
Maintain process logs and project-related documentation as required.
Participate in IT projects, including planning, implementation, rollout, and post-implementation support.

End User Environment & Training

Prepare and deploy end-user work environments, including hardware setup, software installation, and peripheral configuration.
Provide guidance to end users on new software, technologies, and IT best practices, including security awareness.

General Responsibilities

Support IT operational stability and continuous improvement initiatives.
Perform other duties as assigned in support of IT operations and business needs.
Other duties as assigned.

What we are looking for:

Work Experience / Technical Expertise

2–5 years of relevant IT support experience.
3+ years of experience supporting Windows and macOS end users in a professional environment.
Expert-level experience in end-user hardware support, assembly, deployment, and troubleshooting.
1+ year of networking experience or CompTIA Network+ certification or equivalent knowledge.
3+ years of experience in network cabling installation, maintenance, and troubleshooting.
Experience using IT service management systems such as Zendesk, ServiceNow, or equivalent.
Experience with asset management and endpoint management systems is preferred.

Certifications (preferred but not required):

CompTIA A+
CompTIA Network+
Microsoft Associate Certification or equivalent
Apple certification (ACSP or equivalent) is a plus

Soft Skills:

Dependable and communicative team player with strong collaboration skills.
Reliable, solution-oriented, and quality-focused, with a strong sense of ownership and accountability.
Ability to work independently and manage responsibilities with minimal supervision.
Ability to prioritize workload effectively in a fast-paced, service-oriented environment.
Strong analytical and troubleshooting skills.

Communication Skills:

Ability to clearly understand, explain, and communicate IT support topics effectively to both technical and non-technical end users and peers alike.
Ability to translate technical issues into understandable terms and provide clear guidance to users.
Very good written and verbal communication skills in English.
Ability to document technical information clearly and accurately

Salary Range *: 54-60 k CAD annually

*Salaries at Maxon are based on a candidate's specific criteria including experience, skillset, education and location. Maxon uses industry-driven survey data for building compensation structures to make sure our employees are receiving fair and competitive wages.

Vacancy Information

All roles posted are opportunities we are actively recruiting for, unless stated otherwise. Active postings are for an existing vacancy within Maxon.

Recruitment Process Disclosure

Maxon values a human-centered hiring approach. Every application is reviewed by our recruiting team. We do not use artificial intelligence (AI) or automated systems to screen, assess, or select applicants. In case you would like more information regarding the processing of your application data, please refer to our Privacy Policy for Applicants .

Accessibility

Maxon is committed to providing an inclusive and accessible recruitment process. If you require accommodation during the hiring process, please contact [email protected]

WHAT WE OFFER :

You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Click "Apply" to submit your application. Don’t meet every single requirement? At Maxon we embrace diversity, are avid explorers and curious learners, so if you’re excited about this role but your experience doesn’t entirely match every qualification in the job description, we encourage you to apply in any case. You may be just the right candidate for this or other positions.

We’re looking forward to hearing from you!

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support specialist (waterloo, on)

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