Part of Our Community
For over 150 years, Lambton Mutual Insurance Company has been providing community-based insurance protection at a local level. Lambton Mutual is a policyholder owned, growth-oriented property and casualty Mutual Insurer located in Watford, Ontario. Through a dedicated network of professional agents and brokers, Lambton Mutual prides itself on delivering excellence by way of competitive products and personal service to meet the needs of homeowners, vehicle owners, farmers, and small business owners throughout Southwestern Ontario.
Opportunity
Under the direction of the Claims Manager, the Claims Adjuster is responsible for investigating, evaluating, and resolving claims across multiple lines of insurance. This role focuses on delivering timely, fair, and accurate claim outcomes while ensuring compliance with company policies and regulatory requirements. The Claims Adjuster works closely with policyholders, agents, brokers, vendors, and other stakeholders to support a positive claims experience and effective resolution.
How You Will Make a Difference
- Manage a portfolio of claims by reviewing coverage, setting appropriate reserves, and negotiating fair settlements
- Conduct site visits and inspections as required, documenting damage through photos, notes, and detailed reports
- Communicate clearly and professionally with policyholders and third parties to gather information and explain coverage and claims decisions
- Coordinate with vendors, contractors, and other service providers to support the claim investigation and resolution process
- Maintain accurate and timely file documentation in accordance with company and regulatory standards
- Handle sensitive claim information with a high degree of confidentiality and exercise discretion when managing case files and communications
- Identify opportunities to improve personal efficiency and support continuous improvement within the claims team
What We’re Looking For:
- 5+ years of claims adjusting experience, ideally handling more than one line of business.
- Post-secondary education in Insurance, Risk Management, or a related field.
- CIP designation or active pursuit considered an asset.
- Solid understanding of insurance policies, claims procedures, regulatory requirements, and industry best practices.
- Strong investigative, analytical, and problem-solving skills, with the ability to make sound judgments.
- Exceptional negotiation, communication, and interpersonal skills.
- Proficient with claims management systems, estimating software, and digital field tools.
- Ability to work independently, manage multiple priorities, and travel as needed.
- Valid driver’s license required.
A Great Place to Work
- Community-oriented workplace culture & support to grow professionally.
- Competitive rewards package including performance-based compensation, pension, and employer paid extended health benefits with a Health Care Spending Account.
- Flexible hybrid work environment with 3-4 days per week in office.
Salary Range (but not limited to): $65,000-85,000 annually
Salary for the candidate will be determined, taking into consideration several factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc.
Vacancy Status: This posting is for an active vacancy.
Status: Permanent, Full-time
Use of AI: We use AI tools to assist in writing job postings. All applicant screening and hiring decisions are made by our team and based on candidate qualifications.
Lambton Mutual is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the human rights codes throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Job Types: Full-time, Permanent
Pay: $65,000.00-$85,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: Hybrid remote in Watford, ON
