2 meilleures offres (service advisor, wetaskiwin, ab) (à pourvoir)

Service Advisor
Horizon Ag &Turf —Wetaskiwin, AB
- De 30 $ à 35 $ de l’heure
- Temps plein
- Sens de l'organisation
- Compétences en informatique
- En présentiel
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 10 jours
Service Advisor/Manager
Wetaskiwin Motorsports —Wetaskiwin, AB
- De 25 $ à 35 $ de l’heure
- Temps plein
- Compétences informatiques
- Microsoft Office
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
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Service Advisor

Horizon Ag &Turf -
Wetaskiwin, AB

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Détails du poste

Permanent | Temps plein
De 30 $ à 35 $ de l’heure
Il y a 10 jours

Profil recherché

Utilisation d'un ordinateur
Fidélisation de la clientèle
Planification des rendez-vous clients
Accueil des clients
Expérience en conseil de service de véhicule automobile
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Compétences en informatique
Consultation auprès de la clientèle
Gestion des ordres de travail
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Négociation
Permis de conduire

Description complète du poste

Company: Horizon Ag & Turf

Location: Wetaskiwin

Position: Service Advisor

Wage: $30-$35 per hour

##Performance-based incentive plan!!

Team up with the Best People and the Best products!!

Are you a problem solver with exceptional customer service? Do you want to be part of a company with decades of experience serving agricultural and commercial equipment clients all over Alberta? Join our team as a Service Advisor to take your career to the next step and showcase your skills in this fast-paced environment.

THE COMPANY:

Horizon Ag & Turf was established in 2024 as Agland and Martin Deerline merged operations. While the name is different, you can expect the same faces to greet you, quality equipment, timely service solutions and parts reliability when you walk into our dealership locations. We are a family-owned and operated business with over 65 years of experience in the agriculture, property owner, landscaping, construction and golf industries. Grounded by our Roots. Eyes on the Horizon.

THE POSITION:

A Service Advisor is the vital connection between our clients and the Service department, they are responsible for scheduling service work and for selling recommended or required services to our clients after gathering and understanding information from our experienced Service Technicians.
They act as the dealership’s first-line client relations and service representative, delivering seamless communication between clients and our service team as well as delivering exceptional service and support throughout the repair process.

Key Responsibilities:

· Gather detailed information about equipment issues or service requests and create accurate work orders.

. Welcome customers and gather accurate information regarding equipment concerns and service needs

· Schedule service appointments and coordinate with technicians to ensure efficient workflow.

· Serve as a primary point of contact for customers regarding their service needs, inquiries, and scheduling.

· Collaborate with technicians and parts department to ensure parts availability and service readiness.

· Provide clients with detailed estimates for repairs, maintenance, or upgrades.

· Keep clients informed about service progress, additional repairs needed, and timelines.

· Monitor repair completion progress and make sure open work orders are completed and closed in a timely manner.

· Build and maintain strong relationships with customers, understand their long-term needs and provide tailored service solutions.

· Maintain accurate records of work orders, work performed, and customer interactions as well as a professional and organized workspace.

· Follow up with customers to ensure satisfaction and maintain customer loyalty.

· Stay current with product knowledge, agricultural industry trends, and service techniques.

Skills required:

Previous experience as a Service Advisor, Service Writer, or in a customer service role within agriculture, heavy equipment, trucking, automotive, or related industries.
Strong understanding of agricultural, commercial, compact equipment and lawn tractors is an asset.
Excellent verbal and written communication skills.
Experience in client service facing or service advisor, technical services, parts, warranty or repair from a dealership or similar industry is an asset.
Proficient use of computer programs and technology.
Ability to work in a fast-paced customer service focused environment, while multitasking and managing time effectively.
Problem solving skills with a proactive solution-oriented approach.
Excellent negotiation/ conflict resolution skills.
Exceptional interpersonal and organizational skills.
Available to work a flexible shift; and
A client-first attitude with a commitment to delivering exceptional service.
Valid Driver’s license and clean driving record.

WHY SHOULD YOU APPLY?

You’ll love being a part of our team! PLUS…
Competitive compensation plan
Full benefits package (RRSP, Life insurance, Dependent life insurance, AD& D, Disability insurance, Dental Care, Extended Health care, Paid Time Off, Vision Care).
Comprehensive and ongoing training/ Professional development opportunities.
Supportive team environment.
Employee Discounts!!

Interested?

Easily apply with your Indeed profile!!

We thank all applicants for their interest, however, only candidates selected for interviews will be contacted.

Pay: $30.00-$35.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
RRSP match
Store discount

Work Location: In person

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