20 meilleures offres (operations coordinator, white rock, bc) (à pourvoir)

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Senior Logistics Coordinator

Speedee Transport -
Surrey, BC

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Détails du poste

Temps plein
De 55 000 $ à 65 000 $ par an

Profil recherché

Tarification
Microsoft Excel
Service à la clientèle
Logistique
Anglais
3PL
Microsoft Office
Sens de l'organisation
Planification des transports
Gestion des comptes
Compétences en communication
Négociation

Description complète du poste

Position: Senior Logistics Coordinator

Vision: To Be the Most Customer Centric Company in the World

Overview

The Senior Logistics Coordinator is at the core of our operations, serving as the backbone and heartbeat of the business. This role is responsible for managing freight from order creation to final delivery while ensuring an exceptional customer experience and maximizing profitability.

You will coordinate shipments, negotiate rates, build strong client relationships, and ensure all loads are executed efficiently and on time. Success in this role requires urgency, precision, strong communication, and a proactive, solution-oriented mindset.

Schedule

Monday to Friday, 8:30 AM to 5:00 PM
Training provided

Key Responsibilities

Customer Service and Account Management

Provide an exceptional customer experience at all times
Respond to customer inquiries within 5 to 10 minutes with either a complete answer or a realistic timeline for resolution
Build and maintain strong client relationships through regular communication
Act as the primary point of contact for key accounts
Provide proactive updates on shipments, delays, or issues
Conduct monthly client check ins to gather feedback and identify growth opportunities
Identify and pursue new business opportunities, including quoting new lanes and increasing rates where applicable

Order Processing and Dispatch

Create and manage orders, including pickup and delivery appointments
Ensure all shipment details and costs are accurately entered into the system
Dispatch and cover all loads on the same day they are received
Track shipments from pickup to delivery, ensuring timelines are met
Notify customers immediately of any delays or issues
Close loads promptly upon delivery to enable timely billing
Upload all required documentation to the system

Rate Management and Carrier Coordination

Handle incoming rate requests from the sales team
Provide quotes within 25 minutes, with exceptions for over dimensional or remote loads
Negotiate competitive rates with carriers while maintaining profitability
Source, vet, and onboard carriers that meet company standards
Maintain accurate win and loss tracking reports for rate requests and opportunities

Profit Maximization

Monitor margins and adjust pricing strategies as needed
Apply and communicate accessorial charges such as wait time or after-hours service
Collaborate with accounting on billing and collections when required

Shipment Tracking and Issue Resolution

Manage, track, and trace time sensitive shipments
Ensure all freight is picked up and delivered on time
Resolve transportation issues quickly and effectively
Process overage, shortage, and damage cases with proper documentation
Communicate issues to customers immediately and initiate claims with carriers when necessary

Requirements

Strong communication skills, both verbal and written. English required
Experience in logistics is required
Experience in a 3PL is required
Experience handling spot quotes, including pricing, negotiating rates, and responding to time sensitive requests in a fast paced environment.
Excellent customer service mindset with strong relationship building skills
Ability to work in a fast paced, high pressure environment
Strong attention to detail and organizational skills
Ability to manage multiple shipments and priorities simultaneously
Proficiency in Microsoft Office, especially Excel

Core Competencies

Sense of urgency and accountability
Problem solving mindset
Team player with the ability to work independently
High level of professionalism and reliability
Positive attitude and ability to perform in a dynamic environment

What We Offer

Competitive base salary
Benefits package
Training and development opportunities
A dynamic and fast-growing work environment

Should this opportunity be of interest to you and you meet all the requirements, please send us your resume, it will be a pleasure to speak to you.

Carrier Sales, Negotiation, Sales, Business Development Representative, Logistics, trucking, open deck, closed van, transportation, flatbed, step deck, double drop, dry van, 3PL, 3p

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
On-site parking
Work from home

Experience:

high call volume / transactional business environment: 2 years (preferred)
Customer service: 2 years (preferred)
Spot quotes: 3 years (preferred)
Transportation planning: 3 years (preferred)
3PL: 2 years (required)
Logistics: 2 years (required)

Language:

English (required)

Work Location: Hybrid remote in Surrey, BC (V3S)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations coordinator (white rock, bc)

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