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IT Technician

Air North -
Whitehorse, YT

Postuler dès maintenant

Détails du poste

Temps plein
24,50 $ de l’heure

Profil recherché

Hospitalité
Permis de conduire de classe 5
Diplôme d'études secondaires
Technologie de l'information

Description complète du poste

Wage: $24.50/hour
Hours of Work: Full-Time (35-40 hours per week)
Location: Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Employer paid health & dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

This role is responsible for supporting end-users of the hardware and software that Air North, Yukon’s Airline utilizes to ensure adequate solutions are provided. This position primarily responds to time-sensitive technology challenges faced by Air North employees (portal, telephone, email, desk-side and remote support services).

Key Duties and Responsibilities:

Monitor and respond to Service portal, emails and phone lines
Troubleshoot and support software and hardware problems in a timely manner
Maintain accurate and up-to-date inventory and hardware tracking systems
Set up hardware and software as requested through the portal
Create/update documentation of new and existing processes (Knowledge base)
Identify and communicate technical problems, processes and solutions
Identify viable projects, have entered into ticketing system, and assign priority

Must haves:

Minimum Grade 12 diploma or equivalent
Previous IT experience
Must have and maintain a valid Class 5 Driver’s License
A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Must be a legally entitled to work in Canada

Ready to join us?

Submit your resume and cover letter explaining why you are an ideal fit for the role
If selected, we'll reach out within 10 days for a brief introductory call
Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

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