dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.
We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, Wordpress, and common web-related issues.
Key Responsibilities
Client Relationship Leadership
- Serve as the primary strategic point of contact for assigned clients;
- Lead regular client meetings, strategy sessions, and performance reviews;
- Maintain consistent, proactive communication;
- Manage client expectations and resolve issues professionally;
- Build long-term trusted relationships;
- Ensure overall client satisfaction and retention.
Strategy, Planning & Performance Ownership
- Develop and oversee SEO strategies aligned with client business goals;
- Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps;
- Communicate strategies effectively through meetings, reports, and ongoing client updates;
- Conduct advanced keyword research and content planning;
- Identify technical SEO opportunities and growth areas;
- Perform website audits and provide actionable recommendations;
- Monitor rankings, traffic, leads, and engagement metrics;
- Deliver clear and insightful performance reports;
- Ensure implementation quality across internal teams.
Website Launch & Web Project Support
- Oversee website launches from kickoff through go-live;
- Act as the strategic bridge between clients and internal web project managers;
- Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals;
- Coordinate launch timelines, communication, and stakeholder expectations;
- Support pre-launch and post-launch client communication;
- Assist with redirect planning, launch checklists, and post-launch monitoring.
Technical Ownership
- Serve as the first point of contact for website-related technical questions and issues;
- Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues;
- Coordinate with developers and technical teams to resolve issues efficiently;
- Verify analytics, conversion tracking, redirects, and technical SEO implementations;
- Assist clients during website migrations and launch-related technical activities;
- Communicate technical concepts clearly to non-technical clients.
Qualifications
- Proven experience managing digital marketing clients in an agency environment;
- Strong hands-on knowledge of SEO strategy and execution;
- Deep understanding of keyword research, technical SEO, and content optimization;
- Experience managing or supporting website projects from kickoff to launch;
- Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, and website launch processes;
- Ability to identify and troubleshoot common website and tracking issues;
- Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools;
- Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools;
- Excellent English communication and presentation skills;
- Strong analytical and problem-solving abilities;
- Highly organized, detail-oriented, and proactive;
- Ability to manage multiple client accounts in a fast-paced agency environment;
What We Offer
- Competitive salary (negotiable, based on experience/qualifications);
- Long-term career opportunity;
- Supportive team;
- Performance-driven culture;
- Ongoing professional development and training;
- Opportunity to work with a diverse portfolio of growing businesses across North America.
Job Types: Full-time, Permanent
Pay: $90,000.00-$120,000.00 per year
Application question(s):
- Have you worked with DNS records, SSL certificates, or website hosting?
- Have you been responsible for website launches?
Experience:
- Account Manager in a digital marketing agency: 1 year (required)
- SEO: 2 years (required)
Language:
Location:
Work Location: Remote
