9 meilleures offres (business operations manager, winnipeg, mb) (à pourvoir)

Operations Manager (Overnight Shift)
IntouchCX —Winnipeg, MB
- De 60 000 $ à 65 000 $ par an
- Google Suite
- Diplôme d'études secondaires
- Baccalauréat
- Assurance Dentaire
- Congés payés
il y a 6 jours
Operations Manager
IntouchCX —Winnipeg, MB
- De 40 000 $ à 65 000 $ par an
- Google Suite
- Diplôme d'études secondaires
- Baccalauréat
- Assurance Dentaire
- Congés payés
Strategy & Operations Manager
Black & White Zebra —Winnipeg, MB
- De 120 000 $ à 160 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
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Director of Operations
IntouchCX —Winnipeg, MB
- De 85 000 $ à 110 000 $ par an
- Baccalauréat
- Affaires
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- Assurance Dentaire
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Project Manager - Breast Health Operations
Shared Health —Winnipeg, MB
- Temporaire
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director, Operations (Utility Services)
WesTower Communications Ltd. —Headingley, MB
- Heures supplémentaires
- Expérience en gestion
- Service à la clientèle
- Microsoft Office
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Operations Senior Manager
ODRA Road Sweepers —Winnipeg, MB
- Temps plein
- Ingénierie
- Systèmes PGI
- Assemblage
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Manager, Lending Operations
Assiniboine Credit Union Ltd —Winnipeg, MB
- Travail hybride
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Manager, Client Tax Operations (Term - 1 year))
IG Wealth Management —Winnipeg, MB
- De 65 500 $ à 81 500 $ par an
- Travail hybride
- Gestion de projet
- Recrutement
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il y a 10 jours

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Operations Manager (Overnight Shift)

IntouchCX -
Winnipeg, MB

Postuler dès maintenant

Détails du poste

De 60 000 $ à 65 000 $ par an
Il y a 6 jours

Profil recherché

Google Suite
Google Docs
Gestion des opérations
Études postsecondaires
Diplôme d'études secondaires
Baccalauréat
Gestion de la relation client
Dactylographie
Formation et développement
Affaires
Compétences en communication
Gestion du temps

Description complète du poste

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

This position is for an overnight shift, candidates must have full availability to work overnight hours to be considered for the role.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as an Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

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business operations manager emplois - winnipeg, mb

Operations Manager (Overnight Shift)

Operations Manager

Strategy & Operations Manager

Director of Operations

Project Manager - Breast Health Operations

Director, Operations (Utility Services)

Operations Senior Manager

Manager, Lending Operations

Manager, Client Tax Operations (Term - 1 year))

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