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Venue Coordinator
Novella at Collective —Oak Bluff, MB
- À partir de 20 $ de l’heure
- Temps partiel
- Service à la clientèle
- Sens de l'organisation
- En présentiel
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Venue Coordinator

Novella at Collective -
Oak Bluff, MB

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Détails du poste

Temps partiel | Temps plein
À partir de 20 $ de l’heure

Profil recherché

Service à la clientèle
Développement de contenu
Hôtellerie
Sens de l'organisation
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Come join our team at Novella!

Company Overview: Novella at Collective is a wedding and event venue renowned for its sophisticated charm and unparalleled service. Nestled in an elegant and accessible location, Novella at Collective provides an ideal setting for a variety of events, from intimate gatherings and weddings and corporate functions. Our venue is designed to offer a seamless blend of modern amenities and timeless elegance, ensuring every event is a memorable experience. The word Novella means a story and every event is a part of a different story in someone’s life! Whether it’s a milestone, celebration, or a love story, we love that we get to be apart of it with our clients!

Please note: This position is event-based and requires regular evening and weekend work to support weddings and special events.

CORE VALUES:

Trust is our foundation.
Customer Centricity is our compass, guiding every decision.
At the heart of everything we do lies an unwavering passion.
We pursue excellence is all that we do.
Attention to Detail is our guiding principle, no detail is too small to mind.

Key Responsibilities:

Sales

Proactively solicit new business and create sales opportunities during client meetings, site visits, and events to drive future growth.
Prepare accurate and detailed quotes based on client needs, ensuring clarity and alignment with their event vision and budget.
Draft, manage, and finalize contracts, making sure all terms, services, and client expectations are clearly documented and agreed upon.
Maintain thorough and organized records of all event details, changes, and communications to ensure seamless planning and execution.
Think of new, unique, and creative ideas to attract and engage customers, enhancing brand visibility and reputation.

Customer Service

Understand the requirements for each event and work directly with onsite clients.
Communicate with clients to ensure details for events are accurate and complete.
Responds to and handles guest problems and complaints.
Ensure guest satisfaction after the event by asking for feedback.

Event Execution

Plan, prepare and organize for onsite events.
Record event information and customer communication on standard checklist.
Communicate all relevant events details to other employees and involved departments to ensure all customer requirements are met.
Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff and organizing vendors (ex: caterers).
Manage customer relationships throughout the event responding with a sense of urgency, as well as organizing arrangements as they relate to events i.e., set-up and execute.

Event Review

Meet with Venue Manager and other staff to review the event contract and general plan

Billing

Ensure billing accuracy by capturing all event details, including day-of-event requests and last-minute additions.
Generate and send invoices promptly in accordance with company policies and contract terms.
Process payments accurately and efficiently, ensuring proper documentation and record-keeping for financial reporting.

PERSONAL SKILLS

Trust:

Reliability: Consistently delivering on promises and meeting deadlines.
Integrity: Maintaining honesty and transparency in all interactions.
Accountability: Taking ownership of actions, decisions, and their outcomes.

Customer Centricity:

Empathy: Understanding and addressing the needs and concerns of clients.
Adaptability: Tailoring services to meet the unique preferences of each client.
Responsiveness: Providing timely and effective communication and support to clients.

Passion:

Enthusiasm: Bringing energy and excitement to every project.
Creativity: Generating innovative ideas and solutions to enhance events.
Commitment: Demonstrating dedication to achieving the best possible results.

Excellence:

Attention to Quality: Maintaining high standards in all aspects of work.
Continuous Improvement: Seeking opportunities for growth and development to enhance skills and services.
Professionalism: Upholding a polished, respectful, and client-focused demeanour at all times.

Attention to Detail:

Meticulousness: Ensuring every detail is thoroughly checked and perfected.
Organizational Skills: Managing all aspects of an event with precision and clarity.
Problem-Solving: Identifying and resolving issues quickly to ensure seamless execution.

REQUIREMENTS:

Flexible schedule with the ability to work daytime hours Monday to Friday, evenings and weekends (to be available during events)
Must possess a driver’s license in good standing and access to a vehicle.

QUALIFICATIONS

Diploma or certificate in hospitality, event management or related field
Minimum 1 years of experience in event execution.
Understanding of process and dynamics.
Experience on understanding event floor plans and layouts
Knowledge of Room Set Ups
Excellent customer service and relationship building with a high degree of professionalism and dedication
Demonstrate strong interpersonal skills.
Proficiency with computers
Excellent verbal and written communication skills
Detail-oriented and extremely organized
Creative aptitude and understanding of event trends
Tech-savvy and quick to learn new apps, software and online platforms

We would like to thank all applicants in advance for their interest in us; only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Flexible language requirement:

French not required

Experience:

event management: 1 year (preferred)

Work Location: In person

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