Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
Our Customer Care team serves as the first point of contact for our clients. For many, this will be their first experience with Johnston Group, and our goal is to consistently exceed expectations by delivering industry-leading customer service.
This is a casual position, offering flexible, as-needed hours while providing the opportunity to gain experience across both Customer Care and Claims operations.
In this role, you will respond to customer inquiries related to benefits plans, coverage, eligibility, and claims through phone, email, and chat. In addition to supporting our customers, you will assist the Claims team by reviewing and processing dental and health care claims, applying plan provisions, and ensuring accurate and timely adjudication.
You will also be responsible for staying up to date on procedures and policy changes, maintaining strict adherence to privacy and compliance standards, participating in ongoing training, and identifying and reporting potential fraud to the Audit team.
Additional Details:
- Remote position (hardware provided).
- Customizable schedule: work between 6 and 35 hours per week (after completing training).
- Flexible training options: minimum 4 hours a day, 3 days per week
- Must be available for comprehensive training in Winnipeg (weekdays, between the hours of 7:00 a.m. and 5:00 p.m.)
Eligibility:
To be eligible for this part-time casual arrangement you must be:
- At least 18 years of age.
- Legally eligible to work in Canada.
- Living in Winnipeg or surrounding area for the full duration of your work term.
Qualifications (Customer Service Focus with Claims Attributes):
- Proven customer service skills with a commitment to empathetic, solutions-focused support (contact centre experience is an asset).
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
- Strong active listening, de-escalation, and problem-solving skills to resolve inquiries efficiently.
- High attention to detail and accuracy, with the ability to follow policies, procedures, and plan provisions when processing claims.
- Ability to review claim documentation and make sound decisions within established authority and service standards (claim examiner/adjudication experience is an asset).
- Comfortable navigating multiple systems while communicating with customers (phone, email, and chat) in a fast-paced environment.
- Ability to manage competing priorities, meet time-sensitive deadlines, and stay organized while working independently and as part of a team.
- Strong commitment to confidentiality and privacy requirements; able to identify and escalate potential fraud/abuse concerns appropriately.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Previous customer service experience (inbound contact centre, retail, or hospitality) is considered an asset.
- Bilingual French is considered an asset.
The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [email protected] or by phone at 204-786-0421.
