3 meilleures offres (driver trainer, winnipeg, mb) (à pourvoir)

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Driver Trainer - Permanent Hourly

Johnston Equipment -
Winnipeg, MB

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Détails du poste

Permanent

Profil recherché

Tenue de dossiers
Soutien aux ventes
Certificat collégial
Surveillance des dates de péremption
Planification des rendez-vous clients
Coaching
Études postsecondaires
Traitement des plaintes
Soutien technique
Diplôme d'études secondaires
Capacités de présentation
Baccalauréat
Gestion des données
Amélioration continue
Gestion d'équipe
Emballage
Orientation axée sur le service à la clientèle
Archivage de documents
Communication
Appels sortants
Planification des rendez-vous
Formation et développement
Traitement des commandes
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Connaissances en mécanique
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle

Description complète du poste

Job Summary: Driver Training order entry and management, which includes assisting reps in the preparation of quotes as needed, trainer calendar management (no calendar optimization), bookings, and all related communication, importing and maintenance of all customer training participant data.

Key Work Activities:

Activity A Order Entry & Management

65%

Verify submitted Driver Training orders for audit purposes and JSOX compliance.
Enter and process Driver Training orders received from sales reps (example: online keys, bookings, inspection booklets, participant books, TTT kits, reprints, or any other Driver Training related order) as per service level agreement (SLA)
Manage trainer calendars by:
- Holding dates and offering date availabilities to sales reps based on first come, first served basis
- Confirming live and virtual sessions via email once dates finalized between sales rep and customer
- Cancelling and rescheduling sessions based on notice received from sales reps and trainers
- Entering bookings as received (focus on order entry maximization and not calendar optimization)
- Planning travel runs (road shows) for distant location clients while considering travel and expenses
Submit travel expense requests on Concur on behalf of trainers for all distant training requiring overnights, flights & rentals
Office Duties: Process credit cards inspection booklets & participant books packaging & shipping (Parts), TTT kit upload, packaging & shipping (DT operations), in-house wallet card printing (DT operations)
Coordinate, plan, and book training for GNJ employees such as technicians, trainers, sales reps and all other GNJ department employees as needed.
Ensure all invoices are processed in the system as soon as order is completed
Invoice customers using internal order system
Follow up with trainers and reps for any missing supporting information or documents delaying invoicing
Credit and rebill customers as needed
Work together with internal departments (Customer care, A/R, and Central Invoicing team) on customer complaints, corrections, clarification, and disputes related to invoicing
Collect and send all credit card transaction information required for processing prior to

Activity B Importing, Reports & Record Management

15%

Prepare reports of training records (online key status & training course data) per client site(s) or parent company as requested by sales rep
Assist with training record inquiries such as expiration dates, certificate reprints, training course data and specifics, and any other related training data inquiry
Import online transfer records daily from online course platform into internal order system
Import all internal and external training session data received from trainers
Import external training data received from clients for sessions conducted by their in-house trainer (in-house TTT participant data record management)
Create and maintain customer data file and participants records
Send certification for participants

Activity C Interaction with Internal & External Clients (Reps, Trainers, Supervisors, Clients & Other Departments)

15%

Answer all incoming & outgoing calls using Microsoft Teams, Jabber & Phones & emails.
Communicate with external clients directly via email for certain agreement accounts, online troubleshooting support & reprints (as required) depending on request type & questions
Participate and support the onboarding process for new trainers
Communicate with trainer supervisor regarding any trainer issues or training concerns
Train and support new sales reps regarding DT courses and order requirements
Interdepartmental communication and support as required
Assist internal customers with Driver Training quote preparation as needed
Quote verification, training & coaching as required

Activity D Individual & Team

Participate in team meetings and one-on-ones
Complete all Cyber security training as well as LMS training as needed
Prepare Standard of Work documents
Support and provide coverage for other team members
Meet KPIs and adhere to all SLAs
PODAR

Additional Qualifications

Education

At least 1 year of Community College Certificate/Diploma
Adult Instructor or Trainer - Health and Safety, Power Equipment - Theory and Practical
Bachelor of Education, Bachelor of Education - General
Certificates & Designations
- High School
- Post secondary education

Skills

Achieves Results
- Perform well in a fast-paced environment
- Ability to evaluate alternatives in order to make the right decision
Business Knowledge and Improvement
- Identify Solutions
- Mechanical Aptitude
- Focus on Continuous Improvement
Collaborates with Others, Works Effectively with Others
Committed to Customers
- Anticipates Customer Needs
- Develops and Maintains Relationships
Communicates Effectively
- Clear and Concise (oral and written communication)
- Presentation Skills
- Communicates with Confidence
- Courteous and Professional Manner
- Patience and Tact
Demonstrates Functional Expertise
- Experiential Knowledge
- Mobile Technology
- Strong Problem Solving
Leads People and Teams
- Performance Coaching
- Strong Interpersonal Skills
Work Experience, 4 Years - Related Experience

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driver trainer emplois - winnipeg, mb

Driver Trainer - Permanent Hourly

Level 1 Driver Trainer

Mover / Labour

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