Are you passionate about delivering exceptional client experiences and making every interaction count?
RINK Training Centre Winnipeg is looking for a highly organized, people-focused Client Experience Coordinator to take ownership of the client journey—from first contact through ongoing engagement—and ensure every touchpoint reflects excellence. In this role, you’ll be the driving force behind a seamless, high-quality client experience. You’ll coordinate operations, support front-line teams, and continuously improve how we serve our clients—helping build strong relationships, loyalty, and long-term success.
What You’ll Do:
Client Experience Leadership
- Act as a primary point of contact for client inquiries, concerns, and escalations
- Ensure a consistent, welcoming, and high-quality experience across all client touchpoints
- Coordinate onboarding to set clients up for success from day one
- Monitor feedback and identify opportunities to improve service delivery
Operations & Coordination
- Oversee scheduling, service flow, check-ins, and client communications
- Ensure billing, payments, credits, and refunds are handled accurately and professionally
- Maintain accurate client records, scheduling systems, and CRM data
- Coordinate across teams to ensure smooth, efficient service delivery
Continuous Improvement
- Identify and implement improvements to client-facing processes
- Track and report on client experience metrics (including satisfaction/NPS)
- Support retention, engagement, and loyalty initiatives
Team Support
- Coach and support front-line staff in delivering exceptional service
- Help foster a culture of service excellence, accountability, and continuous improvement
- Assist with staff scheduling and payroll reporting
What You Bring:
- 5+ years of client service experience
- A passion for creating outstanding client experiences
- Strong organizational skills with exceptional attention to detail
- Proven ability to manage multiple tasks, prioritize, and solve problems effectively
- Excellent communication and leadership skills
- Proficiency in MS Office and comfort with client management systems
- Experience in recreation, sport, or community programming environments
- Post-secondary education in Recreation Management, Community Development, or related field
What You Can Expect
- A collaborative, team-driven environment
- Opportunities to influence and improve the client experience
- Professional growth and development opportunities
- A role where your impact is visible and valued
About RINK
RINK is a high‑performance sport and training environment serving athletes, families, and the broader community. Our Client Service Desk is the hub of daily activity — supporting program registration, scheduling, inquiries, and coordination across multiple departments. Our front‑line team plays a critical role in delivering a smooth, welcoming, and organized experience for every client who walks through our doors or reaches out for support.
Start Date: ASAP
Salary Range: $50,000.00-$60,000/Commensurate with experience
Status: Full-Time, On-Site Only
If you thrive in a fast-paced, people-focused environment and take pride in delivering outstanding service, we want to hear from you. Apply today and help us elevate the client experience. Send your resume and Cover letter to [email protected]. Subject Line: Rink WPG CEC
Our Commitment to Diversity and Inclusion:
RINK is proud to be an Equal Opportunity employer. We celebrate diversity and committment to an inclusive environment for all employees and welcome the skills and perspectives it brings for a truly innovative and rewarding experience.
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Education:
- Secondary School (required)
Experience:
- Client Service : 5 years (required)
- recreation, sport or community programming: 5 years (required)
Language:
- English fluently (required)
Work Location: In person
