20 meilleures offres (shift coordinator, winnipeg, mb) (à pourvoir)

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Coordinator Customer Service

CPKC -
Winnipeg, MB

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Détails du poste

Temps plein
Il y a 5 jours

Profil recherché

Français
Espagnol
Intégration des clients
Centre d'appels
Chaîne d'approvisionnement
Gestion des demandes des clients
Études postsecondaires
Amélioration des processus
Anglais
Microsoft Office
Diplôme d'études secondaires
Service à la clientèle
Expérience en chaîne d'approvisionnement et logistique
Orientation axée sur le service à la clientèle
Analyse des causes profondes
Affaires
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Gestion du temps

Description complète du poste

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The Customer Service Coordinator plays a critical role in CPKC’s 24/7 Network Service Center, serving as a key link between customers, internal stakeholders, and field operations across our rail network. This position is responsible for managing customer inquiries, coordinating the resolution of service issues, and delivering timely, accurate communications that support exceptional service. Success in this role requires strong organization, sound judgment, and the ability to thrive in a fast-paced environment where responsiveness, collaboration, and customer focus drive results.

POSITION ACCOUNTABILITIES:

Respond promptly and professionally to customer inquiries related to shipments, service updates, billing, systems, business processes, and CPKC digital tools, portals, and EDI/API platforms while promoting self-service capabilities
Monitor shipments, service exceptions, customer requests, network conditions, and operational impacts, providing accurate and timely communication on shipment status, disruptions, delays, exceptions, and service changes
Investigate, resolve, and follow through on customer concerns including missed switches, shipment delays, billing inquiries, system issues, and other service-related matters, escalating complex or high-impact issues while maintaining ownership through resolution
Coordinate with internal stakeholders to resolve customer issues efficiently, support new customer onboarding activities, and ensure customers have the information, tools, guidance, and operational readiness required to ship successfully with CPKC
Document and track customer interactions, requests, escalations, and resolutions accurately while managing multiple priorities in a high-volume, time-sensitive 24/7 operational environment with professionalism and a strong customer focus
Stay informed of operational conditions, network impacts, and business changes, support performance metrics and service standards, complete required training, and identify recurring issues, service trends, and process improvement opportunities for leadership review

POSITION REQUIREMENTS:

High school diploma or equivalent is required; post-secondary education in Business, Logistics, Supply Chain, Transportation, Communications, or a related field is considered an asset
Experience in logistics, transportation, supply chain, rail operations, or a related industry is preferred, with customer service experience in a fast-paced operational, call center, or business-to-business environment considered an asset
Strong communication, organizational, and time management skills with the ability to manage multiple priorities, maintain accuracy, and build effective relationships with customers and internal stakeholders
Demonstrated ability to remain calm, adaptable, and solution-oriented in high-pressure, time-sensitive environments, with strong problem-solving skills and an ownership mindset to investigate issues, identify root causes, and drive resolution
Proficiency with customer service systems, digital platforms, portals, Microsoft Office applications, and other business tools, with the ability to work independently and collaboratively in a team-oriented environment
Fluency in English is required; French or Spanish language skills are considered an asset, and candidates must be willing and able to work shifts in a 24/7 operation, including days, evenings, nights, weekends, and statutory holidays as required by the position

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee share purchase plan
Performance incentive plan
Annual fitness subsidy
Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

Criminal history check
Education verification
Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106438
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Winnipeg, Manitoba
Country: Canada
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shift coordinator (winnipeg, mb)

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