Are you excited by growth and opportunity?
Do you like to take initiative, serve, and connect with others? Do you thrive when there are multiple things on the go, and put your ideas into action in a collaborative environment? Join our team!
King's Services is Manitoba's leading provider of portable restroom, septic vacuum truck service, temporary fence panels, and waste management plumbing. Based in Headingley MB, we have provided essential service in the waste industry for more than 35 years. Learn more about King’s Services at www.kingsservices.com
The Opportunity:
We are seeking a Customer Service Specialist to join our team. In this role, you will provide exceptional support to our customers by addressing inquiries, resolving concerns, and efficiently processing orders.
This position reports to the Customer Service Supervisor, and is part of our Sales Department. We have a structured training program that includes step-by-step instructions and review in order to learn our enterprise software. Our Customer Service Specialists also get the opportunity to ride along with operators to gain a full understanding of the products and services we offer.
Compensation: $18-20 per hour
What you’ll be doing:
Receiving incoming and placing outgoing calls
Actively listening to customer concerns, providing guidance on our services to suit their needs
Accurately booking and entering customer requests and information into our enterprise software
Developing new business and service opportunities from existing and new clients
Processing customer quotes and following up
Resolving customer complaints or referring more complex problems to your Supervisor
Providing help to other members of the team when asked and performing other duties as assigned
The skills you bring:
Advanced computer navigation skills, ability to learn new systems
Ability to work with Team Members to solve problems
Phone customer service experience required, phone sales experience is an asset
Excellent phone etiquette, verbal, and written communication skills
Must be able to multitask, prioritize and manage your time
Ability to operate effectively in a fast paced, growing team environment
Strong critical thinking, analytical and problem-solving skills
Attention to detail
Our Sales work environment: Can you see yourself working here?
We hire people we will enjoy working with because we enjoy our work. We work too closely together to tolerate people with a negative attitude!
We find our work fun and rewarding
We are real, genuine people, no fakery. We deal with human waste, it doesn’t get more real than that.
We enjoy the energy of a sales office (Read: We can be loud!)
We have many people who rely on our expertise and diligence to get the job done, and we take pride in being there for them
We talk to each other respectfully and we respect the company structure
We play well in the sandbox within our department and with other departments
We believe that everyone in the company is working to be their best for King’s
We laugh. A lot. …..and, when needed, we get down to business and get the work done.
We live our core values. If you don’t have a positive attitude, don’t apply!
We aren’t perfect. We have bad days and bad moments, but we learn from our experiences and move on.
At King’s, we pride ourselves on our values:
Honesty and Integrity – Doing the right thing even when no one else is watching.
Sense of Urgency – Don’t wait for tomorrow to perform what can be accomplished today.
Positive Attitude – Be the person everyone wants to be around.
Hardworking – Dedicated people that go the extra mile.
Teamwork - Trust your team members to deliver at their very best. Each person's contribution is essential to the success of the Team!
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
RRSP match
Vision care
Schedule:
Education:
Experience:
No experience necessary
Language:
English (required)
Work Location: In person
