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Client Support Analyst - Tier 2

Noralta Technologies Inc. -
Calgary, AB

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Détails du poste

Permanent | Temps plein
De 33 $ à 43 $ de l’heure
Il y a 7 jours

Profil recherché

Microsoft Windows Server
C#
Pétrole et gaz
Études postsecondaires
.NET
Diplôme d'études secondaires
SQL
Esprit d'analyse
Contrôleur logique programmable
Compétences en communication
Technologie de l'information

Description complète du poste

About Us

Noralta Technologies is an energy service company that combines patented technology and expert service to support oil and gas producers across Western Canada and the USA. Our mission is to understand the goals and challenges our clients face, continually innovate, and develop solutions that help them succeed. We aim to be exceptional partners, evolving technologies and services, and celebrating successes alongside our clients.

Why Work With Us

At Noralta, our technology teams form a tight-knit community where Client Support Analysts thrive in a dynamic and fast-paced environment. If you're the kind of person who enjoys solving complex problems and adapting solutions creatively, you’ll fit right in. You'll start with structured onboarding and hands-on training in oil & gas and SCADA, so you can grow into the role rather than needing every skill on day one. From there, you’ll be exposed to a wide array of technologies, learning something new every day and continuously expanding your skill set. We emphasize work/life balance, provide the tools needed for success, and reward commitment with opportunities for growth. Our current setup supports a hybrid work environment.

What You'll Do

We are looking for a tech-savvy, detail-oriented problem solver to join our Support team as a Client Support Analyst. Although this is not a field, coding, or PLC programming role, some coding experience is preferred. You’ll work directly with our field staff, control room operators, IT personnel, and customers, providing tailored support and solutions for their SCADA and site security integration needs.

Primary Duties and Responsibilities

Establish, test, and troubleshoot remote connections to specialized field devices across cellular, radio, and satellite networks, using a variety of telemetry protocols
Create and configure SCADA datapoints, such as pressures, temperatures, and flowrates from a broad variety of PLCs or RTUs, while ensuring consistency and accuracy
Implement graphical user interfaces (HMIs) to convert data into information, providing operational awareness and control to our clients and our control room operators
Commission and test completed projects alongside internal or external field services staff.
Conduct preventative and reactive maintenance to servers and services
Investigate and troubleshoot internal and customer related issues
Provide support to our valued clients, 24/7 control room, and field services staff
Track all work in a service management ticketing system

Requirements

Ability to work an 8-hour shift within the hours of 7:00 am to 6:00 pm MST and participate in a 24/7 on-call rotation
Experience working in an operational or application support role at a Tier 2 level, supporting complex business and/or in-house developed applications and technologies
A customer-oriented mindset and strong aptitude for delivering high-quality service
Strong communication skills (written and oral) for interacting with internal and external stakeholders
Strong analytical and problem-solving skills with attention to detail, capable of diagnosing and resolving technical issues efficiently

Nice-to-Haves

Post-secondary diploma or degree in IT, instrumentation, process control, or a related field
Proven experience with SCADA Host, PLCs, DCS, or HMI systems (especially ABB SCADAvantage)
Familiarity with SQL, Windows Server, and/or C#.NET
Work term or co-op experience in the oil and gas industry
Knowledge of upstream oilfield automation, compliance, and operations
Experience with cellular, radio, and serial communications
Experience utilizing service management ticketing systems

Additional Information

Hours: 40 per week (Monday to Friday)
Participation in an on-call rotation required
Hybrid work environment
Pre-employment screening requirements for the safety of all employees where final offer is conditional until all employment screening checks are clear:

> Drug and alcohol testing
> Background check
> Social media check

Compensation and Benefits

$33 - $43 per hour, based on experience, plus overtime
Comprehensive benefits plan including health and dental
1 flex day per quarter
3 weeks' vacation
A paid day off for your birthday

Work Location

Downtown Calgary office

Important things to note

This is not a programming or software development role

Application Closing Date

July 22, 2026

We appreciate all applicants' interest in Noralta Technologies Inc.; however, only those selected for an interview will be contacted.

Application question(s):

Are you legally authorized to work in Canada without sponsorship?
This role requires participation in a 24x7 on-call rotation. Are you willing and able to?
This is a safety-sensitive position; final offers are conditional on drug & alcohol testing and a background check. Are you comfortable proceeding on that basis?
This is a technical support role, not a software development role. Are you comfortable with that?
This role works an 8-hour shift scheduled between 7:00 am and 6:00 pm MST. Can you work within those hours?
This role is based in our downtown Calgary office on a hybrid schedule (currently in-office Tuesday-Thursday, although subject to change). Are you able to work on that basis?
Are you located in Calgary?
What interests you about this role at Noralta?
Tell us about a time you had to get up to speed on an unfamiliar technical system quickly. How did you approach it?
Which of the following, if any, have you worked with directly?
SCADA / PLC / DCS / HMI
Industrial communications (cellular / radio / serial)
SQL / Windows Server
C# / .NET
Upstream oilfield automation
Tier 2 operational or application support

Education:

Secondary School (required)

Experience:

Supporting complex business applications: 3 years (required)

Work Location: Hybrid remote in Calgary, AB T2P 3T6

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