19 meilleures offres (client coordinator, thunder bay, on) (à pourvoir)

Service and Bulk Coordinator
Sarjeant Propane Limited —Rosslyn, ON
- De 45 000 $ à 60 000 $ par an
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 3 jours
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Speech Language Pathologist
Keewaytinook Okimakanak —Thunder Bay, ON
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Behavioral Therapist
Keewaytinook Okimakanak —Thunder Bay, ON
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Registered Practical Nurse - Long-Term Care Facility Coder
St. Joseph's Care Group —Thunder Bay, ON
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Physiotherapist
KEEWAYTINOOK OKIMAKANAK —Thunder Bay, ON
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Nurse Practitioner
St. Joseph's Care Group —Thunder Bay, ON
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Hot Tap Technician
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- De 45 $ à 55 $ de l’heure
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- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Bilingual Program Coordinator
BioScript Solutions —Canada
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Service and Bulk Coordinator

Sarjeant Propane Limited -
Rosslyn, ON

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Détails du poste

Permanent | Temps plein
De 45 000 $ à 60 000 $ par an
Il y a 3 jours

Profil recherché

Bilingue
Microsoft Word
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Centre d'appels
Études postsecondaires
Logistique
Sens de l'organisation
Compétences en communication
Microsoft Dynamics Navision

Description complète du poste

Sarjeant Propane is a leading local provider of reliable and efficient propane services in Ontario. With a solid commitment to excellence, we have built a reputation for delivering exceptional customer service and safe, dependable fuel solutions. Our dedicated team of propane experts are driven by a passion for meeting your energy needs with professionalism and expertise. Whether for residential, commercial, or industrial applications, we pride ourselves on offering reliable solutions and being your trusted partner for all propane needs.

Job purpose

The Service and Bulk Coordinator is part of a team responsible for all activities involved in effectively executing daily propane deliveries to our customers, in a large geographic territory across Northwestern Ontario. This role is also responsible for managing the service technician(s) delivering high quality maintenance/repair/installs of propane equipment and other energy related products in a positive and professional manner.

Duties and responsibilities

Bulk Delivery responsibilities:

Maintain/improve our high level of customer service by ensuring safe, timely and cost-effective delivery to our customers, coordinating with drivers, sales, service and management as necessary.
Daily: answer phones; receive orders from customers, prepare delivery data and dispatch deliveries and drivers.
Plan and organize “will-call” deliveries and dispatch accordingly.
Utilize the GeoTab (GPS) and Navision software to reference conversations with clients, their site locations, equipment and refueling requirements.
Receive COD delivery requests, prepare credit card preauthorization utilizing template, monitor delivery and once complete forward dollar value of actual amount of propane delivered (invoice amount) to AR/Credit Team to process actual payment.
Ensure customer account information is accurate and current, including the calculation of fill frequency dates.
Enter product line information onto all new customer accounts; calculate fill frequency dates and record.
Utilizing Digital Dispatch map and schedule truck routes for next day deliveries.
Run “Autorun Report” to determine appropriate degree day fills; analyze data to properly determine fills. Escalate to Market Manager any questions or inconsistency with data.
Enter sales leads into Customer Relationship Management system (CRM) or directly transfer calls to the Inside Sales Representative.
Work with sales and large customers to plan out demands, scheduling their deliveries etc. to ensure no product shortages or issues.
Provide assistance and direction to drivers regarding routes, equipment utilization & customer requirements.
Escalate any customer service issues to Supervisor as issues arise.
Daily check and verify drivers’ hours for accuracy.

Service Coordination responsibilities:

Manage technicians ensuring that the standards set for excellence, customer satisfaction, productivity and cost control are met.
Forecast and schedule manpower to ensure an effective manpower/workload match and that productivity and quality standards are met.
Answer all incoming calls and respond to all inquiries from customers and technicians and other coworkers.
Ensure that day to day operational problems which impact on service delivery are identified and resolved.
Ensure that the technicians submit all documents for work performed.
Enter all information is accurately entered in Navision.
Maintain records for comprehensive inspections, record all hazards as reported.

Other duties:

Undertake and ensure quality control is carried out so that all work complies with current codes, gas safety regulations and standards.
Develop and maintain excellent customer relations and resolve customer complaints.
Perform any month end reconciliations as requested, with accounting department.
Identify potential or possible ways in which work practices can be improved and new methods introduced maximize customer service levels, employee satisfaction and profitability.
Other duties as assigned.

Compensation

The salary for this position ranges from $45,000-$60,000 per year depending on qualifications and experience.
Eligible for paid vacation time.
Eligible for Group Benefits plan and Group RRSP plan.

Qualifications

Post-secondary education or equivalent.
Demonstrated commitment to excellent customer service.
Intermediate to advanced computer software skills (Microsoft Outlook, Excel and Word).
Highly organized, efficient, able to perform a variety of tasks simultaneously.
Excellent communication and organizational skills.
Bilingualism an asset.
High level attention to detail.
Experience with Navision an asset.
Knowledge of propane industry beneficial.
Previous experience with a high-paced call centre/customer service/dispatch role is required.
Logistics/distribution industry experience desirable.

Sarjeant Propane is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment. Disability-related accommodations during the application process are available upon request.

Job Types: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
RRSP match
Vision care

Experience:

Logistics: 2 years (preferred)

Work Location: In person

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Affinez votre recherche

client coordinator emplois - thunder bay, on

Service and Bulk Coordinator

Patient Care Coordinator

Coordinator Clinical Resource

Retail Merchandise Processing Coordinator /Homesense

Project Coordinator/Steel Detailer

District Ops Coordinator

Electrical QA/QC Coordinator

Automotive Service Coordinator

Senior Project Manager

Mining Survey and Construction Technician

Speech Language Pathologist

Behavioral Therapist

Women’s Residential Addiction Program Support Worker

Registered Practical Nurse - Long-Term Care Facility Coder

Physiotherapist

Nurse Practitioner

Hot Tap Technician

Experienced Online Leak Repair Technician Lead Hand (Industrial Mechanic Supervisor NOC 72020)

Bilingual Program Coordinator

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : client coordinator (thunder bay, on)

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