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Program Supervisor, Recovery Oriented System of Care

Calgary Drop IN & Rehab Society Centre
Calgary, AB

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Détails du poste

Temps plein

Profil recherché

Sens de l'organisation
Leadership
Négociation
Gestion du temps

Description complète du poste

About Us
At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.

We are more than an emergency shelter.

Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.

All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.

Department: Health & Recovery Services: Recovery Oriented System of Care Job Category: Salary
Reports To: Manager, Health & Recovery Services Position Type: Full Time, Permanent

Direct Reports:
Medical Office Assistant(s), Recovery Engagement Workers, Recovery Transition Navigator, Licensed Practical Nurse(s), Registered Social Worker(s), Addictions Counsellor(s)

Schedule:
1.0 FTE – 40 hours/week
Monday-Friday
0800-1600 hours
With some flexibility as per organizational need

Indirect Reports: None Location: Main Building

Position Summary
Reporting to the Manager, Health & Recovery Services, the Supervisor of Recovery-Oriented System of Care (ROSC) programs provides leadership to the Withdrawal Management and Recovery Transition programs. These programs support clients in various stages of recovery—from acute withdrawal to stabilization and goal-setting. The Supervisor ensures coordinated, client-centered care through supervision of multidisciplinary teams, operational oversight, and collaboration with internal and external stakeholders.
Time Commitment
40 hours per week, Monday to Friday. This role requires participation in a compensated on-call/after-hours support rotation. The rotation is collaboratively self-scheduled among team members, based on availability, and provides coverage for evenings and weekends. Work schedules may be adjusted at the discretion of management.
Job Duties and Responsibilities

Supervise regulated and unregulated healthcare professionals including LPNs, Social Workers, Recovery Transition Navigators, Recovery Coaches and Recovery Engagement Workers.
Oversee program operations including staffing, inventory, and client flow.
Provide direct care and support when needed, including assessments, medication administration, and discharge planning.
Support staff development and foster a collaborative team environment.
Facilitate team meetings, case conferences, and professional development.
Collaborate with physicians and community partners to ensure continuity of care.
Contribute to program evaluation, quality improvement, and accreditation efforts.

Required Competencies and Qualifications

Must be a Regulated healthcare professional (e.g., CLPNA, CRNA, or equivalent).
Active registration with the applicable professional college or licensing body.
Valid Professional Liability Insurance.
Minimum 2 years of experience in recovery-oriented programming, addictions, or mental health.
Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
Leadership experience preferred.
Strong understanding of trauma-informed care, harm reduction, and recovery models.
Ability to work in high-stress environments and respond to medical emergencies.
Have at minimum a working understanding of Trauma Informed Care.
Strong knowledge and understanding of the epidemiology of addiction and able to maintain active learning on emerging evidence and best practices.
Resourcefulness and knowledge of community resources and social support systems.
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time.
Well-developed interpersonal, conflict resolution and negotiating skills.
Strong problem-solving skills and the ability to direct and improve projects, programs, and processes.
Excellent communications skills, both verbal and written, and demonstrated ability to adapt communication style to meet the needs of clients and/or staff of various ages, education level, ethnic backgrounds, socioeconomic status, and learning styles.
Must demonstrate the proper use of initiative and work autonomously.
Ability to develop and maintain relationships with a wide variety of service stakeholders.
Must be acceptable of industry risks, including coming into contact with bodily fluids.
A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions
The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma. These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.

This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.

While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.

Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?

The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

Vacation days
Sick days
Wellness days
Extended Health & Dental coverage
Employer Matching RRSP Program
Homewood EFAP
Life Insurance and Accidental Death & Dismemberment (AD&D)
On-Site Parking

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is require prior to resumption at the DI.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected].

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