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Medical Spa Coordinator / Patient Care Consultant

MEDSKINCARE LASER CENTRE -
Whitby, ON

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Détails du poste

Permanent | Temps plein
De 20 $ à 23 $ de l’heure

Profil recherché

Vente
Gestion des stocks
Service à la clientèle
Anglais
Microsoft Office
Diplôme d'études secondaires
Canva
Marketing digital
POS
Réception
Compétences en informatique
Compétences en communication
Marketing

Description complète du poste

You’re the kind of person who makes clients feel comfortable the moment they walk through the door.

You enjoy helping people, thrive in a fast-paced environment, and believe exceptional customer service creates lasting relationships. You listen carefully, communicate professionally, and genuinely enjoy helping clients achieve their skincare and aesthetic goals.

You’re organized, confident, detail-oriented, and passionate about the medical aesthetics industry.

If this sounds like you, we’d love to meet you.

Medskincare Laser Centre is a growing medical aesthetics clinic in Whitby dedicated to providing advanced, physician-supervised aesthetic treatments in a welcoming and professional environment. We offer a wide range of industry-leading treatments, including laser skin rejuvenation, laser hair removal, injectables, body contouring, skin tightening, PRP, exosome therapies, and premium medical-grade skincare.

We’re looking for an experienced Medical Spa Coordinator / Patient Care Consultant who will be the welcoming face of our clinic and guide clients throughout their treatment journey

—from their first phone call to becoming long-term loyal clients.

Benefits

Paid vacation
Employee discounts on treatments and skincare products
Company events and team celebrations
Paid training and professional development
Career growth opportunities
Supportive and collaborative team environment
Modern medical spa with advanced technology

What You’ll Do

Welcome every client with professionalism, warmth, and a genuine smile.
Answer incoming phone calls, emails, text messages, and social media inquiries.
Schedule, confirm, modify, and manage appointments efficiently.
Convert inquiries into consultations and consultations into long-term clients.
Educate clients about treatments, skincare products, memberships, and packages.
Follow up with prospective and existing clients by phone, email, and text.
Process payments and maintain accurate client records.
Work closely with physicians, nurses, and medical aestheticians to ensure an exceptional patient experience.
Assist with inventory management and retail merchandising.
Help maintain treatment rooms and reception areas to the highest standards.
Create and schedule engaging content using Canva and manage inquiries through Instagram, Facebook, TikTok, and other social media platforms.
Assist with marketing campaigns, promotions, and community events.
Ensure clinic policies, procedures, and privacy standards are followed at all times.

What We’re Looking For

Required Qualifications

Diploma in Medical Aesthetics, Spa Management, or a related field.
Minimum 2 years of Medical Spa reception experience.
Minimum 2 years of Front Desk experience.
Minimum 2 years of Customer Service experience.
Minimum 2 years of Sales experience.
Minimum 2 years of Marketing experience.
Knowledge of medical aesthetic treatments and skincare products.
Excellent verbal and written English communication skills.
Strong computer skills including Microsoft Office.
Experience using POS systems and medical spa booking software (Zenoti experience is an asset).
Experience using Canva and social media platforms.
Strong organizational and multitasking skills.
Professional appearance with exceptional interpersonal skills.
Ability to work independently and as part of a team.
Availability to work evenings and Saturdays.

Preferred Qualifications

Experience with digital marketing and social media management.
Knowledge of Botox, dermal fillers, laser treatments, skin rejuvenation, PRP, exosomes, body contouring, and medical-grade skincare.
Experience working in a medical spa, cosmetic dermatology, plastic surgery, or aesthetic clinic.

The Ideal Candidate

You’re someone who:

Loves helping people look and feel their best.
Builds trust quickly and creates lasting relationships.
Has a positive, energetic, and outgoing personality.
Is confident discussing aesthetic treatments and skincare products.
Enjoys sales because you genuinely care about finding the right solution for each client.
Stays calm and organized in a busy clinic environment.
Takes pride in delivering exceptional customer service every day.

Why Join Medskincare Laser Centre?

At Medskincare Laser Centre, you’ll become part of a growing, patient-focused team committed to excellence in medical aesthetics. We invest in our employees through ongoing education, advanced technology, and opportunities for career advancement.

If you’re passionate about aesthetics, enjoy building meaningful client relationships, and want to grow your career with a modern medical spa, we’d love to hear from you.

How to Apply

Please submit:

Your resume
A brief cover letter explaining why you’re interested in joining Medskincare Laser Centre

Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Experience:

Medical SPA: 2 years (required)
Sales: 2 years (required)
Front desk: 2 years (required)
Digital marketing: 1 year (preferred)

Work Location: In person

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