5 meilleures offres (general manager, glace bay ns) (à pourvoir)

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General Manager

Crown Group of Hotels
Sydney, NS

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Détails du poste

Permanent | Temps plein

Profil recherché

Gestion des coûts
Prévisions financières
Budgétisation et prévisions financières
Rénovation
Expérience en hôtellerie et hébergement
Gestion des opérations
Maintenance préventive
Expérience en haute direction
Gestion des ventes
Coaching
Politiques de santé et sécurité au travail
Leadership stratégique
Gestion de restaurant
Études postsecondaires
Contrôle des coûts
Développement des relations avec la clientèle
Développement commercial
Gestion des ressources humaines
Amélioration continue
Prise de décisions
Recrutement
Réglementation en santé et sécurité du travail (SST)
Formation et développement
Service aux visiteurs
Affaires
Leadership
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Entretien des installations
Gestion immobilière

Description complète du poste

Quality Inn & Suites Sydney
Location: Nova Scotia
Property: Crown Group of Hotels
Position Type: Full-Time | Executive Leadership
Reports To: Crown Group of Hotels – Senior Leadership

Position Summary

Crown Group of Hotels is seeking an experienced and results-driven General Manager to lead the overall operations and performance of Quality Inn & Suites.

The General Manager will provide strategic and operational leadership across all areas of the hotel, including Rooms, Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Engineering, and Administration.

The successful candidate will be responsible for driving financial performance, operational excellence, guest satisfaction, associate engagement, revenue growth, and brand compliance, while ensuring the hotel remains a strong and competitive property within its market.

Key Responsibilities

Hotel Operations & Leadership

Provide overall leadership and direction for all hotel departments.
Ensure consistent operational standards and exceptional guest service.
Establish clear performance expectations and accountability for department leaders.
Ensure compliance with brand standards, company policies, and applicable legislation.
Develop and implement annual business plans and operational strategies.
Maintain strong communication and collaboration across all departments.

Financial & Business Performance

Take full ownership of the hotel's financial performance and P&L.
Develop and manage annual budgets, forecasts, and departmental targets.
Monitor labour, operating expenses, food costs, and other key controllable expenses.
Drive profitability and achieve established GOP and NOI targets.
Identify opportunities to improve efficiency, productivity, and profitability.

Revenue, Sales & Market Development

Drive growth in occupancy, ADR, RevPAR, and total hotel revenue.
Work closely with Sales and Revenue Management to maximize business opportunities.
Develop and maintain strong corporate, group, leisure, and local market relationships.
Support growth of banquet, meeting, wedding, and social event business.
Monitor market trends and competitor performance and adjust strategies accordingly.

Guest Experience

Maintain high standards of guest satisfaction and service delivery.
Monitor guest feedback and implement effective service recovery strategies.
Ensure consistent execution of hotel, restaurant, and banquet operations.
Build a strong service culture focused on exceeding guest expectations.

People & Culture

Recruit, develop, coach, and retain strong department leaders.
Create a culture of accountability, teamwork, recognition, and continuous improvement.
Address performance issues promptly and consistently.
Ensure compliance with applicable employment standards, health and safety requirements, and workplace policies.
Promote employee engagement and retention.

Property & Asset Management

Oversee preventative maintenance and property improvement initiatives.
Work with Engineering and department leaders to protect the hotel's physical assets.
Participate in capital planning and renovation projects.
Ensure the property meets required safety, security, cleanliness, and operational standards.

Qualifications & Experience

Minimum 5 years of progressive hotel leadership experience, with previous senior management or General Manager experience strongly preferred.
Experience managing a full-service or select-service hotel with Food & Beverage and banquet/event operations.
Strong understanding of hotel P&L management, budgeting, forecasting, and cost control.
Demonstrated knowledge of RevPAR, ADR, occupancy, GOP, and revenue management strategies.
Proven ability to lead multiple departments and develop high-performing management teams.
Strong sales, business development, and relationship-management skills.
Experience working with hotel brand standards and operational audits.
Strong knowledge of Canadian employment, health and safety, and hospitality regulations.
Excellent communication, organizational, decision-making, and problem-solving skills.
Post-secondary education in Hospitality Management, Business Administration, or a related field is an asset.
Hotel management certification or professional designation is an asset.

Key Performance Indicators

Success in this position will be measured through:

RevPAR and RevPAR Index
Occupancy and ADR
GOP and NOI performance
Total hotel revenue growth
Banquet and event revenue
Guest satisfaction and service scores
Brand audit performance
Employee engagement and retention
Labour and operating cost management
Overall property profitability

What We Offer

Executive leadership opportunity within Crown Group of Hotels
Opportunity to lead and grow a full-service hospitality operation
Competitive compensation based on experience
Professional development and career growth opportunities
Collaborative leadership environment

If you are an accomplished hospitality leader with a strong commercial mindset and a passion for developing people and delivering exceptional guest experiences, we would like to hear from you.

Benefits:

Extended health care
On-site parking
Paid time off

Work Location: In person

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general manager emplois - glace bay ns

General Manager

Experienced Retail Department Manager, General Merchandise - Northern Canada

General Manager

Hotel General Manager

Assistant General Manager - Hotel Operations

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