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Team Lead, Media Services - (998944.1)

University of Victoria -
Victoria, BC

Postuler dès maintenant

Détails du poste

Temps plein
De 96 850 $ à 125 997 $ par an
Il y a 6 jours

Profil recherché

Informatique
Ingénierie
Expérience administrative
Infrastructure informatique
Expérience en supervision
Gestion de projet
Baccalauréat
Sens de l'organisation
Télécommunication
Expérience en classe
Méthodologie de gestion de projets
Affaires
Technologie de l'information

Description complète du poste

Organizational Unit

University of Victoria -> VP Finance and Operations -> University Systems

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

22 July 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

Salary Grade

$96,850.00 - $125,997.00

Additional Posting Information

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG15

Employee Group:

PEA - Regular

# of Hires Needed

Category

Computers, Hardware, Computers, Software, Customer Service, Education, Training, and Library, Information Technology, Telecommunications

About this Opportunity

The Team Lead, Media Services is a key member of the Digital Learning Environment and Support (DLES) leadership team at the University of Victoria. This is an exciting opportunity to lead a talented team of audiovisual, production, and technology specialists who are passionate about delivering exceptional experiences for students, instructors, and campus partners.

As the successful candidate, you will bring a commitment to outstanding customer service and combine it with your ability to lead, mentor, and develop a highly skilled technical team. You will play an important role in shaping the future of media and audiovisual services at UVic, driving continuous improvement and innovation across classroom technology, events, facilities, and productions that support learning, teaching, and research.

You will be working alongside a collaborative leadership team where you will have the opportunity to develop services that span the university, contribute to strategic planning, and directly create experiential learning opportunities for our students. You'll benefit from UVic's commitment to professional development, lifelong learning, and employee well-being with access to training opportunities and a supportive workplace culture. UVic is one of Victoria's largest employers and one of Canada’s best diversity employers.

If you're looking for a leadership opportunity where you can make a visible impact, grow your career, and help shape the future of teaching, learning, and engagement at one of Canada's leading research universities, we'd love to hear from you.

*This position is eligible for a campus flex arrangement*

This position carries an annual market adjustment of $5,700.

The salary range for this position is:

Recruitment range: $96,850 to $106,796. Starting salary is determined in accordance with the PEA Collective Agreement.

• Performance range: Up to $125,997. Progression beyond the recruitment range is available through annual performance increases, in accordance with the PEA Collective Agreement.

Job Summary

Mandate:
Reporting to the Director, Digital Learning Environment and Support (DLES), the Team Lead, Media Services is responsible for providing senior human resource, technical, and process leadership within the DLES team to provide AV services for the University of Victoria. This position ensures the successful delivery of classroom technology support, AV event support, and video production by managing facilities, technical staff, equipment, and projects. Technical knowledge required includes but is not limited to audiovisual technologies and media production practices including digital video production, live streaming, post-production workflows, and multimedia content delivery.

Expertise in classroom and event AV systems such as projection, audio reinforcement, control systems, lecture capture, and hybrid/virtual event technologies.

Strong understanding of IT infrastructure and end-user technologies relevant to higher education environments, including integration with enterprise systems, networked AV solutions, accessibility tools including captioning, and platforms such as Microsoft 365 and collaboration tools.

Objectives:

Plan and oversee service request and delivery processes in alignment with University Systems processes and IT Service Management (ITSM standards)
Manage AV support operations including a team of technical experts, tools, equipment, procedures, and training used throughout the service request lifecycle to support classroom technology and videoconferencing facilities
Manage event support and video production including a team of technical experts, rental equipment, facilities, software licenses, and customer feedback processes needed to deliver event support that maintains a high level of customer satisfaction
Supervision of the Media Services team including recruitment, performance development, coaching, work prioritization, and scheduling
Identify solutions to respond to challenging problems escalated by the Media Services team
Research and recommend improvements to service delivery in consultation with stakeholders across the university and peers across the IT sector
Ability to evaluate, implement, and support new technologies, manage medium-sized projects, and provide expert guidance on media and AV solutions in support of teaching, learning, and events.

Due to the critical, time-sensitive nature of the Digital Learning Environment and Support portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately. This position may require you to work outside of normal working hours in an emergency or pre-scheduled basis.

Job Requirements

This position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, Business or other relevant discipline and a minimum of 5 years of experience including:

Experience supervising staff
Audiovisual, event support, or equivalent function providing support to clients
Experience resolving complex technology problems related to audiovisual equipment, networking, and collaboration software
Experience as a senior level (tier 2/3) resource for complex technology problem escalation and resolution

An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment
Demonstrated administrative and organizational skills
Demonstrated experience leading and motivating a team of professionals
Ability to mentor and coach technical staff and act as a trusted resource to solve escalated issues
Ability to apply project management methodology to achieve project goals on time
Ability to schedule and prioritize work to achieve stated goals on time
Demonstrated ability to develop work plans for supervised staff and monitor progress to ensure goals are met
Experience working with ITSM best practices and tools to deliver IT support that meets and exceeds key performance indicators
Demonstrated ability to author reports summarizing data, trends, and recommendations
Experience writing technical documentation for IT support staff and plain language user documentation for a non-technical audience
Ability to identify and analyze issues with complex systems, develop solutions, and implement effective strategies to achieve desired outcomes
Ability to collaborate, build and maintain positive relationships with diverse individuals and work effectively in a team environment
Ability to adapt to new technologies and understand their impacts on IT support quickly

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence.

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