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Assistant Resort Manager

QuadReal Property Group -
Oliver, BC

Postuler dès maintenant

Détails du poste

Temps plein
De 47 000 $ à 52 000 $ par an

Profil recherché

Microsoft Word
Gérance de l'environnement
Image de marque
Microsoft Outlook
Expérience en hôtellerie et hébergement
Gestion des opérations
Finance
Tableurs
Politiques de santé et sécurité au travail
Traitement des plaintes
Recrutement
Gestion des ressources humaines
Gestion d'équipe
Service à la clientèle
Gestion de la relation client
Mentorat
Orientation axée sur le service à la clientèle
Achats
Gestion du personnel
Gestion de budget
Formation et développement
Tenue des livres de compte
Résolution des problèmes de la clientèle
Entretien des installations
Gestion immobilière
Hôtellerie

Description complète du poste

About Parkbridge Lifestyle Communities

Parkbridge, an operating platform of QuadReal Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.

Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Role Description:

Our Assistant Resort Managers aid in operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities. This is an excellent mentorship and career building opportunity, as our Assistant Managers are often promoted to Resort Managers.

This is a year-round position. The major areas of responsibilities include creating and managing the annual operating and capital improvements budgets, personnel management, customer relations, retailer relations, community enhancement, and other related property management duties.

Responsibilities:

Customer Relations

Train staff on how to effectively deliver exceptional customer service
Build solid brand recognition for the property based on delivery of service
Ensure safe and enjoyable environment for guests and employees
Daily “walk the property” tours
Ensure customer complaints are dealt with quickly and in person
Work with functional areas including (HR, H&S, Finance, IT, etc.).

Personnel Management

Assist the resort manager to develop/mentor property staff
Build an effective team around the resort staff (R&M, Admin, etc.)
Hire, train and supervise staff as required
Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
Schedule and monitor shift-coverage based on business needs

Resort Operations & Administration

Promote a business environment that is customer friendly
Be a positive role model for staff
Lead by example in a team-based work environment
“Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
Hire staff who will enhance the customer’s experience and the positive image of the resort
Support management and fully implement its policies and procedures
Regularly attend regional meetings
Promote and maintain a positive working relationship with all resort business partners
Handling all outgoing and incoming mail, courier packages and registered mail as required
Coding of invoices, expense claims, petty cash
Preparing, administering and monitoring excel spreadsheets for utilities tracking

Financial

Assist in preparation of annual resort budget
Coding of invoices, expense claims, petty cash
Ensure all financial transactions are properly recorded and tracked
Ensure employee timekeeping and payroll activities are properly executed
Produce all invoices for clients
Ensure information/reports provided to management are timely, accurate and on-target
Procure goods and services according to protocols established by management

Health and Safety

Ensure all resort activities are conducted in a safe and environmentally responsible manner
Ensure that all resort facilities are maintained in safe condition
Immediately notify management when resort operations are unsafe and/or beyond normal repair
Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

NOTE: Due to the nature of this role, it is a job requirement to work weekends /holidays during our “green season”. During the winter months, weekend work is generally not a requirement.

Experience and Qualifications:

Management experience in the hospitality or hotel industry
Excellent interpersonal skills, and can communicate with people at all levels
Proficient in Word, Excel, and Outlook
Understand the financials of a business, and have success in creating and managing budgets.
thrive on change, and problem-solving, and love to be challenged

This job posting is for an existing vacancy within our organization.

The expected annualized base salary range for this role is $47,000 – $52,000.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

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