20 meilleures offres (hotel operations manager, canada) (à pourvoir)

Rooms Operations Assistant Manager
Marriott International, Inc —Trois-Rivières, QC
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Operations Manager
Crown Group of Hotels —Brampton, ON
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Facility Operations Manager
Hampton Inn Kingston —Kingston, ON
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Hotel Operation Manager
Abercorn Inn Vancouver Airport —Richmond, BC
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Hotel Operations Manager/Acting General Manager
Quality Inn Sault Ste. Marie —Sault-Sainte-Marie, ON
- De 75 000 $ à 80 000 $ par an
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Assistant Rooms Operations Manager
Marriott International, Inc —Vancouver, BC
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Assistant Manager - Rooms Operations
Marriott International, Inc —Toronto, ON
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Senior Rooms Operations Manager
Marriott International, Inc —Regina, SK
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- Diplôme d'études secondaires
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il y a 8 jours
Senior Food & Beverage Operations Manager
Marriott International, Inc —Charlottetown, PE
- De 77 000 $ à 100 000 $ par an
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il y a 5 jours
Senior Manager Rooms Operations
Marriott International, Inc —Sherbrooke, QC
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Hotel Operations Manager – Front Office, F&B & Housekeeping
Courtyard by Marriott Ottawa Downtown —Ottawa, ON
- Fins de semaine au besoin
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- Microsoft Office
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- Réductions Tarifaires
- Assurance Invalidité
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il y a 5 jours
General Manager – Gas Station & Motel Operations
A Nicer Motel —Watson Lake, YT
- De 26,29 $ à 41,36 $ de l’heure
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- Diplôme d'études secondaires
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Assistant Manager - Food and Beverage Operations
Marriott International, Inc —Waterloo, ON
- De 53 000 $ à 65 000 $ par an
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- Diplôme d'études secondaires
Pre-Opening Hotel Director of Operations
Hilton Garden Inn Vaughan/ Toronto —Vaughan, ON
- De 73 000 $ à 83 000 $ par an
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- Mathématiques de base
- Anglais
- Hôtel
- Assurance Dentaire
- Bourses d'Études
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il y a 1 jour
Assistant Operations Manager-Banquets
Marriott International, Inc —Fredericton, NB
- De 53 000 $ à 66 000 $ par an
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Director of Operations
Marriott International, Inc —Victoria, BC
- De 122 000 $ à 161 000 $ par an
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il y a 10 jours
Director of Operations
DoubleTree / Home2 Suites Kingston —Kingston, ON
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Rooms Operations Manager Full Time- Overnight Shift
Sheraton Toronto Airport Hotel and Conference Centre —Etobicoke, ON
- De 53 000 $ à 63 000 $ par an
- Fins de semaine au besoin
- Microsoft Word
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il y a 11 jours
Manager, Digital Residential Operations (6 Month Contract)
Four Seasons —Toronto, ON
- De 105 000 $ à 120 000 $ par an
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- Travail hybride
- Microsoft Powerpoint
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- Systèmes PGI
il y a 3 jours
Director of Room Operations
Marriott International, Inc —Vancouver, BC
- De 140 000 $ à 176 000 $ par an
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- Vente
- Hôtel
- Baccalauréat

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Rooms Operations Assistant Manager

Marriott International, Inc -
Trois-Rivières, QC

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Détails du poste

Temps plein
De 50 000 $ à 59 000 $ par an
Il y a 4 jours

Profil recherché

Formation en cours d'emploi
Expérience en hôtellerie et hébergement
Expérience en entretien ménager d'hôtels et de centres de villégiature
Gestion des opérations
Audit de nuit
Coaching
Relations de travail
Gestion des équipes
Traitement des plaintes
Diplôme d'études secondaires
Recrutement
Expérience en services aux clients d'hôtel
Gestion des ressources humaines
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Recrutement
Réception
Conduite des entretiens
Gestion du personnel
Gestion de budget
Formation et développement
Service aux visiteurs
Prévention des pertes
Affaires
Diplôme d'associé
Coaching en milieu de travail
Résolution des problèmes de la clientèle
Évaluation du rendement

Description complète du poste

Additional InformationProgramme de bonification annuelle, Options de travail flexibles, Régime de retraite et avantages sociaux compétitifs et Avantages voyages exclusifs Marriott
Job Number26093313
Job CategoryRooms & Guest Services Operations
Location1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada, G9A 6E5VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $50,000-$59,000 annuellement
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Participates as needed in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.

Trains staff and monitoring adherence to all relevant policies and procedures.

Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

Empowers employees to provide excellent customer service within guidelines.

Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.

Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.

Communicates performance expectations employees in accordance with job descriptions for each position.

Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.

Coaches, counsels and encourages employees.

Participates in employee progressive disciplinary procedures as required.

Handles employee questions and concerns.

Participates in an ongoing employee recognition program.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assists in performing the payroll function.

Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Residence Inn by Marriott Trois-Rivieres takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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