20 meilleures offres (help desk, langley, bc) (à pourvoir)

IT Help Desk Support II
Delta Intelligent Building Technologies (Canada) Inc. —Surrey, BC
- De 73 000 $ à 90 000 $ par an
- Temps plein
- Travail hybride
- Compétences en communication
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Service Technician
TDMicronic —Surrey, BC
- De 35 $ à 40 $ de l’heure
- Heures supplémentaires
- Maintenance
- Assemblage
- Contrôleur logique programmable
Postuler rapidement
il y a 5 jours
Technical Support Tier 1 (Temp to Perm)
TRIPLE EIGHT TRANSPORT —Abbotsford, BC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Azure
- Informatique
- Ingénierie
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 9 jours
IT & Tyresense Support Analyst
Rimex Supply Ltd. —Langley, BC
- Informatique
- Ingénierie
- Maintenance
- Assurance Dentaire
- Programme d'Aide aux Employés
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Services Techncian
TLC Solutions —Langley, BC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Recherche
- Conduite de véhicule
- Réseaux informatiques
Postuler rapidement
il y a 12 jours
Personal Assistant
HeatPlus Manufacturing & Mechanical Solutions Inc —Langley, BC
- De 20 $ à 32 $ de l’heure
- Temps plein
- Google Suite
- Microsoft Outlook
- Recherche
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il y a 4 jours
Network Support Technician
Kobelt Development —Surrey, BC
- Informatique
- Compétences rédactionnelles
- Maintenance
Customer Service Representative
Oldcastle BuildingEnvelope —Langley, BC
- De 22 $ à 25 $ de l’heure
- 8 Heures
- Systèmes PGI
- Microsoft Office
- Saisie de données
- Assurance Invalidité
- Assurance Dentaire
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il y a 5 jours
Technical Support & Customer Service Specialist
Kanto Living Inc —Langley, BC
- À partir de 25 $ de l’heure
- Temps plein
- Recherche
- Réseaux informatiques
- Compétences en informatique
- Congés payés
Postuler rapidement
il y a 3 jours
Receptionist
Ainsworth Inc. —Surrey, BC
- 49 000 $ par an
- Microsoft Outlook
- Diplôme d'études secondaires
- Réception
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Helpdesk Specialist
Fraser Valley Real Estate Board —Surrey, BC
- De 60 000 $ à 65 000 $ par an
- Temps plein
- Travail hybride
- Informatique
- Ingénierie
- En présentiel
- Congés payés
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Front Desk Receptionist
Kearns and Company —Surrey, BC
- À partir de 22 $ de l’heure
- Temps plein
- Anglais
- Réception
- Compétences en informatique
- Congés payés
Postuler rapidement
il y a 9 jours
IT Systems Administrator
Cloud9 Solutions Inc. —Langley, BC
- De 30 $ à 35 $ de l’heure
- Temps plein
- Azure
- Informatique
- Maintenance
- Assurance Dentaire
- Congés payés
Postuler rapidement
Deskside Support Analyst (3-Month Contract)
Compugen Inc. —Surrey, BC
- De 21 $ à 37 $ de l’heure
- Contrat
- Travail hybride
- Maintenance
- Windows
- Déplacements à prévoir
Administrative Assistant
Anyday Immigration Consultancy Inc —Surrey, BC
- De 19,75 $ à 25,75 $ de l’heure
- Temps plein
- Google Suite
- Microsoft Outlook
- Expérience administrative
Postuler rapidement
il y a 6 jours
IT Technician
Rubicon Organics —Delta, BC
- De 60 000 $ à 75 000 $ par an
- Expérience en laboratoire
- Maintenance
- Windows
- Assurance Dentaire
Postuler rapidement
il y a 12 jours
IT Specialist
Lark Group of Companies —Surrey, BC
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
il y a 4 jours
Service Technician
Cloud9 Solutions —Surrey, BC
- Temps plein
- Anglais
- Windows
- Esprit d'analyse
il y a 14 jours
Systems Analyst
F12.net —Surrey, BC
- Temps plein
- Réseaux informatiques
- SharePoint
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Front Desk Receptionist
Truck World —Surrey, BC
- De 18,25 $ à 27,60 $ de l’heure
- Temps plein
- Google Suite
- Microsoft Outlook
- Cabinet médical
Postuler rapidement

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IT Help Desk Support II

Delta Intelligent Building Technologies (Canada) Inc.
Surrey, BC

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Détails du poste

Temps plein
De 73 000 $ à 90 000 $ par an

Profil recherché

CISA
Systèmes Informatiques
Compétences en communication
Technologie de l'information

Description complète du poste

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

Reporting to the Director of Information Technology, the IT Help Desk Support II is the senior member of the help desk team. The role is responsible for front line and escalated end user support, administration of the IT service management platform, and the day-to-day quality, consistency, and service levels of the help desk function.

Duties and Responsibilities

Tier 1 and Tier 2 end user support across desktops, laptops, mobile devices, printers, meeting room technology, and core business applications.
Act as escalation point for junior help desk staff before issues are passed to the infrastructure team.
User onboarding and offboarding, including account creation, access provisioning, hardware issues, and hardware return.
Endpoint imaging, deployment, patching, and lifecycle replacement.
Active Directory account, group, and permission administration, and Microsoft 365 license assignment.
Administration of Jira Service Management, including request types, queues, workflows, automation, forms, and knowledge base.
Definition, monitoring, and reporting help desk service levels and performance metrics.
IT asset record maintenance through the full lifecycle from procurement to disposal.
Day to day workload coordination and ticket quality review for the help desk team.
Coaching, mentoring, and knowledge transfer to junior help desk staff.
Build and maintain process and knowledge base documentation.
Root cause identification and elimination of recurring incidents.
Identification of automation and self-service opportunities, with recommendations to the Director of Information Technology.
Application of IT policy and ISO 27001 controls in daily support activity, including support for access reviews, asset audits, and audit evidence collection.
Responding to end user reported security incidents and escalating in line with the incident response process.
Perform other duties within IT as required.

Required Skills and Abilities

Advanced knowledge of Windows desktop operating systems, Microsoft 365, and endpoint management.
Advanced knowledge of Active Directory account, group, and permission administration.
Working knowledge of networking fundamentals, including DNS, DHCP, VPN, and wireless troubleshooting.
Hands on experience configuring and administering an IT service management platform, Jira Service Management or similar, not solely working tickets within one.
Practical experience with service level agreements, ticket metrics, and service reporting.
Ability to set direction and hold a consistent standard with peers without formal reporting authority.
Clear written communication and consistent documentation practice.

Minimum Qualifications and Experience

Degree or Diploma specializing in Information Technology. BCIT Computer Information Systems Administration (CISA) or equivalent preferred.
Minimum two years of post-diploma experience in help desk, service desk, or desktop support.

Work Location: Hybrid (Currently 3 days a week, subject to change)
City: Surrey
Type: Full-time, Permanent
Salary: $73,000 - $90,000
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why Work for Us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

Employee & safety centric culture with the possibility of remote work
Flexible hours and scheduling available
Competitive total compensation along with generous vacation allowances
Three weeks of vacation
In-house & external training provided along with education support and opportunities for growth
Company funded annual personal development budget
Financial benefits & planning such as group RRSP & company match
Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
Travel insurance coverage and access to the Employee Assistance Program (EAP)
Wellness - onsite fitness center & company reimbursement for personal gym memberships
Internal Recognition & Service Awards
Employee Referral bonuses
Transit accessible with free onsite parking
Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities.

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help desk emplois - langley, bc

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : help desk (langley, bc)

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