20 meilleures offres (director, hr employee service centre, markham, on) (à pourvoir)

Director, HR Employee Service Centre
Extendicare —Markham, ON
- Temps plein
- Travail hybride
- Maîtrise
- Esprit d'analyse
- Ressources humaines
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il y a 7 jours
National Account director– Industrial Solutions
MTLI Group of Companies —Markham, ON
- De 110 819,44 $ à 150 536,49 $ par an
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- Travail hybride
- Microsoft Powerpoint
- Vente
- Salesforce
- Congés payés
- Assurance Vision
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Senior Quality Assurance Director / Directeur assurance qualite senior
Thorburn Flex Inc. —Ontario
- De 95 000 $ à 130 000 $ par an
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- Travail hybride
- Microsoft Powerpoint
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- Expérience en gestion
- Assurance Invalidité
- Assurance Dentaire
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Director of Finance (Finance Controller)
Confidential —Vaughan, ON
- De 120 000 $ à 140 000 $ par an
- Temps plein
- Hospitalité
- Systèmes PGI
- Finance
- Assurance Invalidité
- Assurance Dentaire
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Youth Director
Greek Community of Victoria - job located in Victoria, BC —Toronto, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Certification RCR
- Anglais
- Maîtrise
- Indemnité de déménagement
- Assurance Dentaire
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il y a 12 jours
Director, Property Accounting VMC
SmartCentres —Vaughan, ON
- De 125 000 $ à 135 000 $ par an
- Temps plein
- Microsoft Excel
- Baccalauréat
- Gestion d'équipe
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Director of Catering Operations
Confidential —Newmarket, ON
- À partir de 62 500 $ par an
- Temps plein
- Hospitalité
- Service à la clientèle
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
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il y a 14 jours
Director of Sales and Marketing
Allied Technical Solutions —Scarborough, ON
- De 100 000 $ à 200 000 $ par an
- Temps plein
- Vente
- Développement commercial
- En présentiel
- Assurance Dentaire
- Congés payés
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Director of Sales
Allied Technical Services Inc —Scarborough, ON
- De 100 000 $ à 230 000 $ par an
- Temps plein
- Vente
- Développement commercial
- Capacités de présentation
- Assurance Dentaire
- Congés payés
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Senior Director, Strategic Accounts – Facilities
MTLI Group of Companies —Markham, ON
- De 150 000 $ à 500 000 $ par an
- Temps plein
- Travail hybride
- Salesforce
- Maintenance
- Recherche
- Assurance Dentaire
- Congés payés
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Director of Care (DOC) - Full Time - Lakeside LTC
Extendicare —Toronto, ON
- De 110 000 $ à 140 000 $ par an
- Temps plein
- Soins infirmiers
- Service à la clientèle
- Maîtrise
- Programme d'Aide aux Employés
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il y a 5 jours
Director of Long Term & Elder Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- De 70,42 $ à 84,19 $ de l’heure
- Temps plein
- Soins infirmiers
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
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Senior Director of Care - Full Time - Guildwood Villa
Extendicare —Scarborough, ON
- Temps plein
- Soins infirmiers
- Expérience en gestion
- Service à la clientèle
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7 h
Director, Integrated Care Solutions
Spectrum Health Care —Toronto, ON
- De 120 000 $ à 140 000 $ par an
- Temps plein
- Travail hybride
- Conception de systèmes
- Maîtrise
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Head of Operations (Ocean Freight)
LowFreightRate LTD. —North York, ON
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- En présentiel
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Clinical Director
Richview Manor —Maple, ON
- De 57 000 $ à 79 000 $ par an
- Temps plein
- Expérience en supervision
- Compétences en communication
- Assurance Dentaire
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Director of Clinical Services
UniversalCare Canada Inc. —Concord, ON
- De 115 000 $ à 130 000 $ par an
- Temps plein
- Microsoft Office
- Compétences en communication
- Soins infirmiers
- Assurance Dentaire
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Internal Controls Director
Pala Interactive Canada —Toronto, ON
- De 100 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
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Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- À partir de 70,42 $ de l’heure
- Temps partiel
- Soins infirmiers
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
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Senior Director of Operations and Performance
Coast2Coast First Aid & Aquatics Inc. —Thornhill, ON
- À partir de 85 800 $ par an
- Temps plein
- Certification RCR
- Soins Immédiats en Réanimation
- Développement commercial
- Réductions Tarifaires
- Congés payés
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il y a 6 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director, hr employee service centre (markham, on)

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Director, HR Employee Service Centre

Extendicare -
Markham, ON

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Détails du poste

Temps plein
Il y a 7 jours

Profil recherché

Études postsecondaires
Maîtrise
Esprit d'analyse
Ressources humaines
Expérience utilisateur
Service Now
Ressources humaines
Affaires
Leadership
Compétences en communication
Workday

Description complète du poste

Job Description

Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of Extendicare's HR shared services function. The Director defines and deploys the service delivery model, including tiered workflows, service level agreements (SLAs), and KPI frameworks that drive consistent, high-quality employee and manager experiences. This role owns the performance of the ESC , monitoring analyst productivity, response quality, and resolution metrics and drives ongoing improvements that reduce effort, increase first-contact resolution, and elevate the overall standard of HR service delivery.

This role will be located at our Head Office in Markham Ontario. Extendicare offers a hybrid working environment.

Key Accountabilities

Define and own Extendicare's ESC service delivery model, including the design and governance of Tier 1 and Tier 2 service tiers, escalation pathways, and case management workflows within ServiceNow HRSD.
Set the direction for the ESC, aligning service capabilities with organizational priorities and ensuring the function scales effectively to meet business demand.
Lead the design and continuous refinement of service workflows, case categories, and routing logic to ensure inquiries are resolved at the right tier with the right expertise.
Evaluate and implement new service delivery approaches, including self-service enablement, knowledge-driven deflection, and automation, to improve the employee experience and reduce analyst handling time.
Define, deploy, and maintain a comprehensive KPI framework for the ESC, covering service quality, resolution timeliness, analyst productivity, customer satisfaction, and channel effectiveness.
Establish SLA targets for all case types and tiers, ensuring targets are meaningful, achievable, and aligned with employee and business expectations.
Review ESC performance data regularly, identifying trends, outliers, and systemic issues that require intervention, and holding teams accountable to defined targets.
Commission and review regular performance reporting from the ESC Reporting & Insights Analyst, using data to drive operational decisions and communicate performance to senior leadership.
Build a performance culture — ensuring coaching, quality reviews, and accountability mechanisms are consistently applied.
Build and maintain strong relationships with HR functional leaders, payroll, and operational stakeholders to ensure ESC service scope and priorities remain relevant and responsive.
Communicate ESC performance, initiatives, and constraints clearly to the VP, HR Operations and other senior leaders.
Champion the voice of the ESC employee and manager customer, ensuring service design decisions are informed by user experience insights.

Qualifications & Experience

Post-secondary degree in Human Resources, Business Administration, or a related field; master's degree preferred.
Minimum 7 years of progressive HR operations or shared services experience, including at least 3 years in a leadership role accountable for service delivery performance.
Demonstrated experience designing and managing tiered HR service models, SLAs, and KPI frameworks.
Hands-on experience with ServiceNow HRSD or equivalent HR service management platforms.
Proven track record of using data and analytics to drive operational improvements and service quality.
Experience in a complex, multi-site organization; unionized environment experience is an asset.
Familiarity with Workday HCM and its integration with service delivery tools is strongly preferred.

Skills & Competencies

Strategic mindset with the ability to design and evolve a scalable service delivery model aligned to organizational needs.
Data-driven decision-maker with strong analytical skills and the ability to translate performance metrics into actionable improvements.
Exceptional people leadership skills with experience building high-performing teams and holding others accountable to clear standards.
Strong communication and influencing skills, with the ability to engage effectively across all levels of the organization.
Customer-service orientation with a genuine commitment to improving the employee and manager experience.
Collaborative style with the ability to work effectively with HR, IT, and operations partners.
Ability to manage competing priorities in a fast-paced environment while maintaining focus on quality and continuous improvement.

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#extendicarehr

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director, hr employee service centre (markham, on)

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