4 meilleures offres (support technician/helpdesk, mississauga, on) (à pourvoir)

AV Support Technician
HireTalent —Toronto, ON
- De 70 $ à 73 $ de l’heure
- Contrat
- Port de charges lourdes
- Capacités de présentation
- Baccalauréat
Postuler rapidement
9 h
Junior IT Helpdesk Technician
Spectrum Health Care —Mississauga, ON
- De 45 000 $ à 48 000 $ par an
- Temps plein
- Windows
- Maîtrise
- Baccalauréat
- Congé de maladie payé
Postuler rapidement
HelpDesk Supervisor
University of Toronto —Toronto, ON
- De 91 677 $ à 117 242 $ par an
- Temps plein
- Télétravail
- PMP
- Windows
- Capacités de présentation
il y a 12 jours
Computer Repair Technician | Board Level & Micro Soldering Specialist
Parabilis Tech —Mississauga, ON
- De 27 $ à 30 $ de l’heure
- Temps plein
- Windows
- En présentiel
Postuler rapidement
il y a 7 jours

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Junior IT Helpdesk Technician
Spectrum Health Care —Mississauga, ON
Answer incoming helpdesk calls, emails, and support tickets in a timely manner. University degree in IT or equivalent work experience, with minimum 1 year in…
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Helpdesk Technician
Verve Senior Living —North York, ON
Valid driver’s license and access to a reliable vehicle. Diploma or degree in Information Technology, Computer Science, or a related field.
De 59 000 $ à 70 000 $ par an
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il y a 6 jours

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IT Support Technician/HelpDesk
Resyst Inc. —Toronto, ON
Have a valid Driver's license (G2 or G). Provide first-line technical support via help desk channels, assisting users with hardware, software, and network…
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Helpdesk Technician
Verve Senior Living —North York, ON
Valid driver’s license and access to a reliable vehicle. Diploma or degree in Information Technology, Computer Science, or a related field.
De 59 000 $ à 70 000 $ par an
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il y a 6 jours

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AV Support Technician

HireTalent -
Toronto, ON

Postuler rapidement

Détails du poste

Contrat
De 70 $ à 73 $ de l’heure
Il y a 9 heures

Profil recherché

Port de charges lourdes
Capacités de présentation
Baccalauréat
Amélioration continue
Confluence
Réseaux informatiques
Rally
Technologies de l'information
Compétences en communication

Description complète du poste

Key Responsibilities

Conference Room AV Support & Sweeps

Perform daily AV sweeps of all conference rooms to proactively catch and resolve

issues before meetings start.

Support and assist employees using conference room AV systems, both on-site and

remote, including Google Meet, projectors, displays, and audio/video conferencing

equipment.

Troubleshoot and resolve Google Meet hardware and software issues, including

Google Meet room kits, cameras, and in-room controllers.

Support and maintain the Logitech Rally line of products (cameras, speakers, mics,

and Rally Bar/Rally Bar Mini) across conference rooms.

Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video

quality, and firmware issues.

Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers,

ensuring rooms show accurate availability and booking status.

Know and work with your points of escalation to continuously improve the end-user

experience.

Train employees on the proper use of conference room AV equipment.

Respond to support escalations from the IT Helpdesk, both in person and via our

ticketing system, and triage hardware stacks as needed.

Manage inventory for AV and IT hardware and software, including tracking, ordering,

and stocking of spares and consumables.

Conference Room Design, Install & Troubleshooting

Install and configure new conference rooms from the ground up, including mounting

displays and cameras, running and terminating cabling, and installing and provisioning

room hardware.

Configure, calibrate, and maintain conference room audio systems (DSPs, mixers,

microphones, speakers) to ensure clear, consistent audio quality.

Diagnose and resolve complex, end-to-end conference room issues spanning

hardware, software, network, and scheduling systems.

Document room configurations, signal flow diagrams, and equipment inventories for

all supported spaces.

Assist with cabling, rack builds, and low-voltage wiring for new or renovated

conference rooms as needed.

Event Support (Secondary)

Assist the events team with AV setup, breakdown, and on-site support for internal

meetings and company events as needed.

Provide backup support for live AV events (all-hands meetings, town halls, webinars)

under the direction of the event lead.

This role is not expected to lead or run event production — event support is an

occasional, secondary responsibility

Documentation, Systems & Continuous Improvement

Develop and maintain knowledge base articles and runbooks in Confluence for

conference room AV systems, troubleshooting steps, and standard operating

procedures.

Monitor conference room AV system health using remote monitoring and

management tools, applying firmware and software updates as needed.

Coordinate with outside vendors and contractors for AV equipment procurement,

repair, installation, and preventive maintenance.

Stay current with emerging conference room AV and unified communications (UC)

technology trends and recommend improvements to existing systems.

Requirements

3-5+ years of experience in IT/AV support roles, with a focus on conference room and

meeting-space AV support.

Hands-on experience with the Logitech Rally line of products (cameras, speakers,

mics, Rally Bar/Rally Bar Mini).

Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems.

Experience configuring and troubleshooting Logitech scheduling displays/room

schedulers.

Strong, hands-on experience troubleshooting Google Meet hardware and software in

a conference room setting.

Demonstrated ability to install and troubleshoot a conference room from the ground

up — including mounting, cabling, configuration, and testing.

A positive, service-oriented attitude with strong customer service instincts.

Solid critical thinking and problem-solving skills, with the ability to stay calm and

effective when troubleshooting live, in-use meeting rooms.

Ability to lift and handle heavy equipment (50+ lbs) as needed for installs and room

builds.

Basic to intermediate networking skills, including an understanding of servers,

switches, WiFi, and AV-over-IP fundamentals.

Experience with administration of Apple computer products using enterprise

management tools.

Knowledge and hands-on experience managing Windows laptops and desktops.

Experience using and managing ticket-based enterprise workflow/ticketing systems.

Familiarity with common AV signal types and connectors (HDMI, SDI, Dante, USB-C,

AVoIP).

Strong verbal and written communication skills, comfortable presenting information to

end-users of all technical levels.

Some experience supporting live events is a plus, but this is not a primary

requirement for this role — event support here is limited to assisting, not leading.

Preferred Qualifications

Preferred but not required AVIXA CTS (Certified Technology Specialist) certification,

or actively working toward one.

Experience with additional conferencing hardware ecosystems (Poly, Yealink,

Crestron, or similar).

Experience with control system programming/configuration (Crestron, Extron, or

Q-SYS).

Experience with audio DSP platforms (Q-SYS, Biamp, or Extron).

Ability to read and interpret AV signal flow diagrams and schematics.

Bachelor's degree in a related field, or equivalent combination of education, training,

and hands-on experience.

Pay: $70.00-$73.00 per hour

Work Location: In person

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