20 meilleures offres (guest services manager, niagara falls, on) (à pourvoir)

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Director of Events & Conference Services - Dual Properties - Marriotts Niagara Falls

Canadian Niagara Hotels -
Niagara Falls, ON

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Détails du poste

Permanent | Temps plein
De 70 000 $ à 80 000 $ par an

Profil recherché

Microsoft Word
Microsoft Excel
Service à la clientèle
Capacités de présentation
Hôtellerie
Compétences en informatique
Gestion de budget
Intelligence artificielle
Leadership
Compétences en communication
Gestion du temps

Description complète du poste

Company Description:

Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls Hotel and Marriott Fallsview Hotel and Spa are minutes away from area attractions, world-class wineries, golf and casinos.

With 404 guest rooms and suites, Marriott on the Falls Hotel offers exceptional guest room accommodations, sumptuous dining options at its on-site Milestones Fallsview Restaurant, over 23,000 square feet in meeting space, and much more. With 432 Fallsview guest rooms, the Marriott Fallsview Hotel and Spa offers fine dining at the Terrapin Grille Fallsview Restaurant, savory cuisine combined with breath taking view at Morton’s Grille, the luxurious full-service Serenity Spa, Magnificent Tours, and over 6.400 square feet of venue meeting space. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.

At the Marriott Niagara Falls, our Events operations thrive with the commitment of our Associates who demonstrate/support the Marriott core values and culture of putting people first, acting with integrity, embracing change and pursuing excellence. We are currently seeking a Director of Events Planning and Operations who has a passion for excellence to lead our Banquet and Events team. This position is responsible for overseeing the Events Operations Department, while actively maximizing revenue opportunities.

Annual Compensation: $70,000 - $80,000 plus bonus

Responsibilities and essential job functions include but not limited:

Directing the administrative and operational aspects of all events (i.e. internal and external events).
Creating/implementing the business plan and long term strategies for event operations.
Developing and monitoring annual budgets to ensure revenue and expenses are kept within the established boundaries.
Overseeing the recruitment, training, mentoring and development of all banquet/events staff; ensuring that staff completes mandatory training within established timelines – maintaining records of all completed training.
Creating menus in collaboration with the Executive Chef that incorporate culinary trends and exceed client expectations.
Liaising with the Sales Department and AV vendor to ensure that all contractual terms agreed upon are executed according to the client’s requirements for the function.
Creating floor plans for events and reviewing with clients and Banquet Manager/Supervisor upon client arrival to ensure proper set-up and execution of the event.
Implementing departmental procedures and policies that ensure a seamless client experience from initial planning through to the execution of the event, including: accurate and detailed Event Orders, pre-con meetings, and thorough communication with clients and appropriate departments.
Conducting site inspections and food tastings with prospective clients to establish client needs and exceed expectations.
Regularly meeting and/or communicating with clients to discuss details of events and maintaining contact with the client throughout the event to make adjustments to the set-up/execution of the event as necessary – ensuring that these details are effectively communicated to the banquet/events team and any other departments as applicable.
Supervising/monitoring the set up and maintenance of event space to ensure quality standards are upheld at all times.
Providing tours of our meeting and event space and discussing booking logistics, room options and menus with potential clients.
Must be current in the latest trends for planning a meeting or event.
Meeting regularly with the Food and Beverage department to review Event Orders for upcoming functions/events; informing all necessary departments of any updates or changes to Event Orders.
Establishing par levels for supplies and equipment and completing requisitions to replenish shortages or anticipate additional items needed for future business.
Regularly checking storage areas to review supplies/stock/inventory, organization and cleanliness; instructing designated personnel to rectify any cleanliness/organization deficiencies.
Ensuring our clients’ expectations are exceeded at all times by responding appropriately to clients’ requests and complaints and resolving them promptly and in accordance with Marriott service standards.
Ensuring that all banquets/events associates adhere to Marriott standards for grooming and appearance.
Motivating and encouraging employees to perform their best, while making them accountable for their work area and providing regular feedback on possible improvements.
Serving as a role model to the banquet/events team by demonstrating appropriate Marriott service standards behaviour.
Ensuring that all associates work in a safe and responsible manner, in accordance with the Occupational Health and Safety Act and internal policies and procedures.
Other duties as assigned.

Requirements:

Must have a minimum of 5 years’ experience managing Banquets and Events in a hotel setting.
Must have extensive culinary and wine knowledge, and be familiar with different styles of service.
Degree/Diploma in Event Management, Hospitality Management or a related discipline is a strong asset.
CMP certificate an asset.
Must have demonstrated budgeting skills.
Experience working in a unionized environment is an asset.
Demonstrated experience in the preparation and presentation of the venue for corporate events, meetings, weddings etc.
Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
Excellent customer service skills; independently takes initiative and demonstrates enthusiasm to ensure the highest level of guest satisfaction.
Proven leadership ability in a team environment.
Excellent organizational and time management skills and ability to work under pressure; proven ability to plan and multi-task in a busy environment.
Excellent communication skills – both oral and written – when dealing with guests and employees both internally and externally.
Ability to work independently with minimal supervision as well as co-operatively within a team setting.
Must be able to work nights, weekends and holidays.
Strong computer skills, including Microsoft applications – Microsoft Word and Excel.
Strong knowledge of technology is considered an asset (smart phones, Ipads, LCD projectors).
Must be able to work flexible hours including evenings, weekends and holidays.
The successful candidate is expected to be a leader in demonstrating Marriott service behaviours.

Benefits We Offer Our Associates:

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.

This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Pay: $70,000.00-$80,000.00 per year

Work Location: In person

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