1 meilleure offre (bilingual customer service associate, orillia, on) (à pourvoir)

Guest Services Agent/Night Auditor
Choice Hotel CN542- The Champlain Waterfront —Orillia, ON
- De 17,60 $ à 18,60 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
- Congés payés
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : bilingual customer service associate (orillia, on)

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Guest Services Agent/Night Auditor

Choice Hotel CN542- The Champlain Waterfront
Orillia, ON

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Détails du poste

Permanent | Temps partiel
De 17,60 $ à 18,60 $ de l’heure

Profil recherché

Bilingue
Hospitalité
Multilingue
Service à la clientèle
Comptabilité
Sens de l'organisation
Réception
Standard téléphonique
Service aux visiteurs
Étiquette au téléphone
Compétences en communication
Hôtellerie

Description complète du poste

Job Summary

We are seeking a friendly and professional Guest Services Agent/Night Auditor to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, handling reservations, and maintaining smooth front desk operations to support overall guest satisfaction.

Responsibilities As Guest Service Agent

Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to answer inquiries, take reservations, and provide information
Handle guest requests efficiently, resolving issues promptly to ensure a positive experience
Maintain accurate records of guest information and reservations in the hotel management system
Provide information about hotel amenities, local attractions, and services to enhance guest stay
Coordinate with housekeeping and maintenance teams to address guest needs and ensure room readiness
Uphold professional phone etiquette and uphold the hotel's standards of hospitality at all times
Assist with administrative tasks such as billing, processing payments, and updating guest records.

Responsibilities as Night Auditor

Perform nightly audits of all financial transactions, including room charges, payments, and adjustments, ensuring accuracy and completeness
Reconcile daily accounts, prepare reports, and close out the day’s financial activities
Provide exceptional guest service by assisting with late check-ins, resolving concerns, and handling special requests
Answer and manage multi-line phone systems with professionalism and excellent phone etiquette
Maintain a secure, organized, and welcoming front desk environment during overnight hours
Complete administrative tasks such as data entry, record keeping, and updating guest profiles
Monitor the property to ensure the safety and security of guests and staff
Communicate effectively with housekeeping and maintenance teams to support guest needs

Qualifications

Previous experience in hotel front desk or hospitality preferred
Strong customer service skills with a friendly, professional attitude
Excellent communication skills; multilingual or bilingual abilities are an asset
Comfortable handling multi-line phone systems and guest inquiries
Basic knowledge of hotel management software and accounting/auditing processes is an advantage
Ability to work independently and stay motivated during overnight shifts
Strong organizational skills and ability to adapt in a fast-paced environment

This position offers an opportunity to be part of a dynamic team dedicated to delivering outstanding hospitality experiences. The successful candidate will demonstrate a passion for service excellence and possess the skills necessary to create memorable stays for our guests.

Pay: $17.60-$18.60 per hour

Benefits:

On-site parking
Paid time off

Work Location: In person

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Guest Services Agent/Night Auditor

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