20 meilleures offres (guest service manager, ottawa, on) (à pourvoir)

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Taproom Manager & Operations Coordinator

Nunavut Brewing Company
Ottawa, ON

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Détails du poste

Permanent | Temps plein
De 80 000 $ à 110 000 $ par an
Il y a 18 heures

Profil recherché

Hospitalité
Pas d'expérience requise
Expérience administrative
Expérience en supervision
Capacités de présentation
Service alimentaire
Achats
Tenue des livres de compte
Leadership
Compétences en communication

Description complète du poste

About Nunavut Brewing Company

Nunavut Brewing Company is Canada’s northernmost brewery, proudly producing locally crafted beer in Iqaluit, Nunavut. Our brewery, taproom, and event space have become a welcoming community gathering place for residents, visitors, artists, musicians, and beer lovers from near and far.

We are looking for a hands-on, organized, and community-minded Taproom Manager & Operations Coordinator to lead our front-of-house operations and support the day-to-day systems that keep the business running smoothly.

Position Overview

This is a unique role for someone who enjoys people, hospitality, events, organization, and small-business operations. You will oversee the daily operation of the taproom, support staff scheduling and supervision, coordinate events and bookings, assist with inventory and administration, and help maintain a warm, professional, and well-run space for our customers and community partners.

The ideal candidate is comfortable moving between customer-facing service, team leadership, practical problem-solving, and behind-the-scenes operational work. Brewery experience is not required, but strong judgment, reliability, communication skills, and a willingness to take ownership are essential.

Key Responsibilities

Taproom Operations

Oversee day-to-day taproom operations, including opening and closing procedures, cleanliness, presentation standards, and customer experience.
Create a welcoming, inclusive, and professional environment for guests, staff, and community partners.
Manage merchandise displays, retail inventory, cash reconciliation, and daily sales reporting.
Monitor product availability and coordinate with brewing staff to support inventory planning.
Identify opportunities to improve the customer experience and encourage repeat visitation.

Staffing & Team Leadership

Recruit, train, schedule, and supervise taproom staff.
Build staff schedules based on anticipated demand, events, and operational needs.
Support onboarding, ongoing training, and clear communication across the team.
Foster a positive, respectful, and accountable workplace culture.
Provide practical direction, coaching, and performance feedback to staff.

Events & Community Engagement

Coordinate taproom events, private bookings, and community partnerships.
Manage event logistics, including staffing, setup, entertainment, food vendors, and promotion.
Represent NuBrew professionally within the local community.
Support marketing and social media initiatives related to taproom activity, events, and customer engagement.

Operations & Administration

Support the owners with practical day-to-day administration, purchasing, records, and operational follow-up.
Coordinate supplier orders and track inventory for merchandise, packaging, operating supplies, and taproom needs.
Assist with accounts payable, purchasing, and invoice processing.
Maintain operational records, documentation, SOPs, checklists, and internal systems.
Support regulatory filings, licensing requirements, and compliance documentation as directed.

Compliance & Facility Support

Help ensure compliance with liquor, food safety, workplace safety, and internal operating requirements.
Coordinate routine maintenance needs, contractor visits, and facility follow-up.
Report operational issues, facility concerns, and equipment problems in a timely manner.
Keep required records organized, accurate, and up to date.

Qualifications

Required

2+ years of supervisory experience in hospitality, retail, food service, tourism, or a related field.
Strong communication, organization, and problem-solving skills.
Experience with staff scheduling, daily operations, and customer-facing service.
Ability to work independently, prioritize competing demands, and follow through on details.
Valid alcohol service certification, or willingness and ability to obtain it.
Must be 19 years of age or older.

Preferred

Experience in hospitality management, event planning, inventory control, cash management, or business administration.
Familiarity with bookkeeping, purchasing, supplier coordination, or administrative systems.
Experience working in remote or northern communities.
Interest in craft beer, local tourism, events, and community-building.

Success in the Role

Within the first six months, the successful candidate will:

Maintain consistent taproom operations and a strong customer experience.
Establish reliable staffing, scheduling, and communication systems.
Maintain operational organization, documentation, and follow-through.
Build positive relationships with customers, staff, community partners, and ownership.
Take increasing ownership of administrative and operational responsibilities over time.

Job Types: Full-time, Permanent

Pay: $80,000.00-$110,000.00 per year

Benefits:

Flexible schedule
Housing allowance
On-site parking
Paid time off
Relocation assistance
Store discount

Application question(s):

Are you willing to relocate to Iqaluit NU.

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service manager (ottawa, on)

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