20 meilleures offres (customer service manager, surrey bc) (à pourvoir)

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Project Manager — HVAC Projects

Raven Supply LTD
Surrey, BC

Postuler rapidement

Détails du poste

Temps plein
De 90 000 $ à 125 000 $ par an

Profil recherché

Microsoft Excel
Vente
Gestion de projet
Système CVC
Gestion de budget
Compétences en communication

Description complète du poste

Company: Raven Supply

Location: Surrey, BC until September 2026; Richmond, BC thereafter

Employment Type: Full-time, Permanent,

In-officeSchedule: Monday–Friday, 8:00 AM–4:00 PM

Salary Range: $90,000–$125,000 annually, depending on experience

How to Apply

To be considered, please submit:

Your resume
A short video introduction (max 3 minutes) highlighting your relevant experience and interest in the role and industry

You can apply via Indeed or email us at [email protected].

We use the video to better understand your communication style and assess your fit for a role that involves customer service, B2B communication, project coordination, and ownership.

*****Applications without both of these requirements will not be considered.*****

About Raven Supply

Founded in 2003, Raven Supply is now in its second generation of ownership and is proudly female and Indigenous owned. Raven operates as a technical partner, not a transactional supplier, providing low-carbon heating solutions for commercial and industrial projects across BC and Yukon.

At Raven Supply, our culture is built on trust, initiative, and a shared drive to deliver excellence. Our core values guide how we work every day, with every customer: we do as we say, we are responsive, we stay curious, we are easy to work with, and we take initiative.

We value autonomy, accountability, and a proactive mindset. Our team is supportive, skilled, and aligned in purpose, and we are looking for an experienced Project Manager who can bring ownership, judgment, and professionalism to HVAC projects from start to finish.

What Makes Raven Unique

Raven Supply operates in a technical, customer-focused industry where responsiveness, accuracy, and follow-through matter. Our products and solutions support critical operations, and our customers rely on us to provide practical guidance, strong communication, and dependable execution.

What we do that sets us apart

- Our response times matter.
Customers often come to us when projects are delayed, equipment is down, or critical decisions need to be made quickly. Speed, urgency, and clear communication are essential.

- Our products support critical operations.
Many of the facilities and systems we support operate 24/7. Customers depend on us to understand the importance of downtime, reliability, and getting things right the first time.

- We deliver complete solutions, not just products.
Success often requires coordination between customers, suppliers, manufacturers, and internal teams. You need to be comfortable managing moving parts and keeping stakeholders informed.

- Ownership is expected.
We trust our team to solve problems, make informed decisions, and follow through on commitments. If something needs attention, we don't wait for someone else to take responsibility.

About the Role

This is not a role for someone who wants to simply process tasks. Raven Supply is looking for a Project Manager who wants to own projects, influence outcomes, and be accountable for results.

As Project Manager, you will oversee multiple HVAC-related projects, coordinate internal and external stakeholders, manage timelines and deliverables, and ensure projects are completed professionally and profitably. You will work closely with the sales team to help achieve company targets, participate in weekly meetings, and use your experience to help determine which opportunities and jobs are worth bidding.

This role is ideal for someone who is experienced, decisive, customer-focused, and comfortable navigating tough negotiations with professionalism. You should be able to hold firm when needed while keeping the customer, the project outcome, and the long-term relationship in mind.

What You'll Own

Project Leadership
Manage HVAC projects from planning through completion, ensuring timelines, scope, communication, and deliverables stay on track.

Sales Team Collaboration
Work closely with the sales team to help achieve project and revenue targets, support customer opportunities, and align execution with business goals.

Bid Evaluation
Use your HVAC and project experience to help assess which jobs are the right fit to bid, considering scope, risk, customer needs, timelines, and commercial viability.

Weekly Meetings
Participate in weekly team meetings to review project status, priorities, opportunities, risks, and next steps.

Customer Relationships
Serve as a trusted contact for customers, ensuring decisions are made with professionalism, transparency, and customer impact in mind.

Negotiation and Issue Resolution
Handle difficult conversations and negotiations professionally while protecting project outcomes and maintaining strong relationships.

Coordination
Work closely with suppliers, contractors, customers, sales, and internal team members to keep projects moving efficiently.

Accountability
Take ownership of project details, follow through on commitments, and proactively identify risks, delays, or cost concerns.

Communication
Provide clear updates, manage expectations, document important decisions, and ensure all stakeholders understand next steps.

Commercial Awareness
Support profitable project execution by monitoring scope, changes, costs, schedules, and customer requirements.

Success in This Role

Success in this role requires sound judgment, initiative, and the ability to manage complexity without losing sight of the customer experience. The right person will be comfortable making recommendations, asking the right questions, and bringing structure to projects that involve many moving parts.

You will succeed at Raven if you take initiative without waiting to be told what to do, communicate clearly, manage priorities with confidence, and consistently follow through. You should enjoy solving problems, improving how work gets done, and being part of a team that depends on each other to deliver.

What We're Looking For

The successful candidate will bring a strong HVAC background, a high level of professionalism, and the confidence to manage complex projects with minimal oversight. You should be the type of person who takes pride in owning your work, resolving challenges, and delivering a strong customer experience.

Minimum 5 years of HVAC industry experience.
Demonstrated experience managing projects, timelines, stakeholders, customer expectations, and project risk.
Ability to work with the sales team, understand project targets, assess bid opportunities, and support profitable outcomes.
Ability to handle tough negotiations professionally and exercise sound judgment under pressure.
Customer-focused approach with the ability to balance customer needs, project requirements, and long-term relationships.
Strong verbal and written communication skills.
Proactive and accountable, with the ability to take initiative and see projects through to completion.
Willingness to participate in weekly meetings and collaborate across departments.
Access to a reliable vehicle.
Ability to commute to the Surrey office until September 2026 and the Richmond office thereafter.

Compensation and Benefits

Salary: $90,000–$125,000 annually, depending on experience.
Profit Sharing Program.
Comprehensive Health & Dental Plan.
Fit for Life Fund: $500 per year.
Raven Giving Fund: $250 per year donated to a non-profit of your choice.
Mileage reimbursement for work-related travel.
Company-provided phone and plan (approximately $1,200 annual value).
Office Hours: Monday to Friday, 8:00 AM–4:00 PM.
Participation in monthly ASHRAE meetings and trade shows.
Travel primarily throughout BC and Yukon, with occasional travel across North America.
Paid time off, including sick days and holidays.
Ongoing training opportunities, including manufacturer training facilities across North America.
Support for professional development, certifications, and continued industry learning.
Supportive, close-knit team environment with company events and team-building activities.
Additional benefits include casual dress, discounted or free food, & on-site parking.

Community and Giving Back

Raven Giving Fund ($250 annually directed to a non-profit of your choice)
Support for Room to Read and other charitable initiatives.
Team fundraising and community involvement opportunities.
Company events, celebrations, and team-building activities.

Role Details

Full-time, permanent position.
In-person role.
Current office location: Surrey, BC.
Future office location: Richmond, BC (September 2026).
Must be able to reliably commute to Surrey until September 2026 and Richmond thereafter.
Must have access to a reliable vehicle.

How to Apply

To be considered, please submit:

Your resume
A short video introduction (max 3 minutes) highlighting your relevant experience and interest in the role and industry

You can apply via Indeed or email us at [email protected].

We use the video to better understand your communication style and assess your fit for a role that involves customer service, B2B communication, project coordination, and ownership.

*****Applications without both of these requirements will not be considered.*****

Pay: $90,000.00-$125,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Profit sharing
Wellness program

Experience:

HVAC: 5 years (preferred)

Work Location: In person

Postuler rapidement

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (surrey bc)

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