20 meilleures offres (medical assistant, thunder bay on) (à pourvoir)

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Patient Experience & Communications Coordinator
Modern Medical Hyperbaric Clinic - Northwestern Ontario —Thunder Bay, ON
- De 59 000 $ à 68 000 $ par an
- Temps plein
- Hospitalité
- Google Suite
- Cabinet médical
- Assurance Dentaire
- Congés payés
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il y a 6 jours
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- À partir de 70,42 $ de l’heure
- Temps partiel
- Soins infirmiers
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
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Nurse Care Coordinator
Canadian Mental Health Association Thunder Bay Branch —Thunder Bay, ON
- À partir de 34,63 $ de l’heure
- Temporaire
- Soins infirmiers
- Recherche
- Microsoft Office
- Programme d'Aide aux Employés
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il y a 3 jours
Veterinary Receptionist
CROSSROADS VETERINARY CLINIC —Rosslyn, ON
- À partir de 18 $ de l’heure
- Temps plein
- Diplôme d'études secondaires
- Sens de l'organisation
- Réception
- Réductions Tarifaires
- Assurance Dentaire
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Care Coordinator - Float
Ontario Health atHome —Thunder Bay, ON
- De 39,89 $ à 51,14 $ de l’heure
- Temps plein
- Windows
- Gestion de cas
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Unit Clerk (Orillia)
Arcavia (Orillia) LTC LP —Ontario
- De 45 000 $ à 57 000 $ par an
- Temps plein
- Expérience administrative
- Diplôme d'études secondaires
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Personal Support Worker (PSW)
CarePartners —Thunder Bay, ON
- De 20,96 $ à 23,20 $ de l’heure
- Fins de semaine au besoin
- Soins médicaux
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Executive Assistant - Office of the Medical Officer of Health and CEO (Contract)
Thunder Bay District Health Unit —Thunder Bay, ON
- De 36,68 $ à 43,15 $ de l’heure
- Contrat
- Recherche
- Microsoft Office
- Gestion de budget
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il y a 1 jour
PSW
Keewaytinook Okimakanak —Thunder Bay, ON
- 38 000 $ par an
- Contrôle de l'inventaire
- Déplacements à prévoir
- Saisie de données
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Medical Receptionist
Fort William Clinic —Thunder Bay, ON
- À partir de 18,85 $ de l’heure
- Fins de semaine au besoin
- Microsoft Outlook
- Cabinet médical
- Anglais
- Assurance Dentaire
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Driver (Medical) - Company Provided Vehicle
Autolux Ltd Rapid City Transport —Thunder Bay, ON
- 704 $ par semaine
- Temps plein
- Certification RCR
- Service à la clientèle
- Anglais
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Lab Proc. Tech.- Pt(.4) Lab S&P Dispatch
Thunder Bay Regional Health Sciences Centre —Thunder Bay, ON
- De 30,84 $ à 35,15 $ de l’heure
- Temps partiel
- Contrôle de l'inventaire
- Diplôme d'études secondaires
- Compétences en communication
17 h
Nurse - Oak Medical Arts
Oak Medical Arts —Thunder Bay, ON
- À partir de 31 $ de l’heure
- Temps plein
- Gestion des stocks
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- Caisse
- Assurance Invalidité
- Assurance Dentaire
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Dental Assistant Level 1 / HARP Certified
Westfort Dental —Thunder Bay, ON
- De 21 $ à 27 $ de l’heure
- Temps plein
- Cabinet médical
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- Assurance Vie
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Sales Associate - CosmoProf Store # 07442
Cosmoprof Beauty LLC —Thunder Bay, ON
- À partir de 17,20 $ de l’heure
- Vente
- Service à la clientèle
- Marchandisage
- Assurance Dentaire
- Assurance Vision
Community Critical Response Program Assistant
Dilico Anishinabek Family Care —Thunder Bay, ON
- 67 048,80 $ par an
- Temps plein
- Soins infirmiers
- Baccalauréat
- En présentiel
- Assurance Dentaire
- Congés payés
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Indigenous Healing & Wellness Program Coordinator
Thunder Bay Indigenous Friendship Centre —Thunder Bay, ON
- 60 000 $ par an
- Fins de semaine au besoin
- Microsoft Office
- Bases de données
- Travail social
- Programmes de Bien-être
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Sales Associate
Sally Beauty (Corporate) —Thunder Bay, ON
- Vente
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- Marchandisage
- Assurance Dentaire
- Assurance Vision
Registered Practical Nurse
Dilico Anishinabek Family Care —Thunder Bay, ON
- 33,88 $ de l’heure
- Temps plein
- Signes vitaux
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Registered Nurse - Certified Diabetes Educator
Anishnawbe Mushkiki —Thunder Bay, ON
- De 48,48 $ à 55,04 $ de l’heure
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il y a 4 jours

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Patient Experience & Communications Coordinator

Modern Medical Hyperbaric Clinic - Northwestern Ontario
Thunder Bay, ON

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Détails du poste

Temps plein
De 59 000 $ à 68 000 $ par an
Il y a 6 jours

Profil recherché

Hospitalité
Google Suite
Soins tenant compte des traumatismes
Dossiers médicaux électroniques
Systèmes de dossier de santé électronique
Planification des rendez-vous clients
Cabinet médical
Administration des soins de la santé
Études postsecondaires
Techniques de désescalade
Service aux patients
Baccalauréat
Amélioration continue
Entrevue motivationnelle
Service à la clientèle
Orientation axée sur le service à la clientèle
Réception
Intelligence artificielle
Affaires
Gestion des dossiers médicaux des patients
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Coordination des ressources communautaires
Amélioration des processus opérationnels

Description complète du poste

Join Us in Building a Better Patient Experience

Modern Medical Hyperbaric Clinic is a growing healthcare organization providing hyperbaric oxygen therapy to patients throughout Northwestern Ontario. As we continue to grow, we are creating a new Patient Experience & Communications Coordinator position to help shape our patient experience, front-end operations and communications.

This newly created role brings together exceptional patient experience, communication, coordination and continuous improvement.

We are looking for someone who wants to learn the operation, take ownership of the role and its outcomes, improve repeatable processes and help build systems that make the organization stronger.

Position Purpose

The Patient Experience & Communications Coordinator owns the front-end patient experience and serves as a central communication and coordination link between patients, families, referring providers, the clinical team, hyperbaric chamber operations and clinic leadership. The role combines patient service, referral coordination, workflow ownership, communication, technology, knowledge management and continuous improvement.

The Coordinator is expected to learn the operation, earn trust, take ownership of outcomes, strengthen repeatable processes and help build reliable systems as Modern Medical grows.

<Every patient feels seen. Every inquiry is met with care. Every commitment is followed through. Patients are supported through each step of their journey.>

The Opportunity

Many of our patients attend treatment five days per week for several weeks. Relationships matter. We want patients to feel welcomed, known and supported from their first contact with Modern Medical through treatment and follow-up.

The successful candidate will combine exceptional customer service with strong organization, critical thinking, technology, communication and personal accountability. They will notice opportunities to support patients and colleagues, follow commitments through, ask thoughtful questions and bring forward ideas.

What You Will Do

Create a warm, professional and approachable experience for patients and visitors.
Manage telephone, email, voicemail and front-end clinic communications.
Coordinate appointments, registration, confirmations, cancellations, payments and general treatment logistics.
Manage referrals, including OCEAN eReferral, and support efficient coordination through the clinic.
Maintain accurate patient charts, statuses, follow-ups and next steps in TELUS CHR.
Communicate with referring providers and internal teams to coordinate patient care and support continuity throughout the patient journey.
Maintain visibility of open requests and next steps, carrying commitments through to completion.
Develop strong proficiency in TELUS CHR and other digital technologies.
Help create and maintain SOPs, FAQs, onboarding resources and front-end workflows.
Identify opportunities to improve processes, communication and efficiency.
Support Modern Medical's social media presence and patient-facing communications.
Help connect patients with practical community resources, including transportation and accommodation, to support access to care.
Maintain a welcoming, organized and ready patient-facing environment, including reception, signage, patient materials and overall clinic presentation.
Maintain privacy and discretion in the reception area, with thoughtful attention to confidential conversations, voice level and patient comfort.
Use approved AI and digital tools responsibly while recognizing when human or clinical review is required.
Clinical eligibility and treatment decisions remain the responsibility of the Medical Director and clinical team.

<We value complete follow-through: communication, commitments and next steps are carried through to completion.>

What Success Requires

We are looking for someone who demonstrates exceptional ownership and follow-through, strong critical thinking and situational awareness, warmth and emotional intelligence, professionalism, initiative, resourcefulness, strong organization, excellent communication, good judgement, curiosity, coachability, integrity, attention to detail and a strong work ethic.

The successful candidate will be comfortable learning new systems, working in a growing environment, taking pride in professional presentation and respectfully bringing forward solutions when they see opportunities to improve.

<Progress over perfection. Learn, assess, pivot and improve.>

Education & Experience

Post-secondary diploma in healthcare administration, office administration, business, communications, hospitality/customer experience or a related field, or an equivalent combination of education and relevant experience.
Approximately 2-3 years of experience in healthcare, hospitality, customer experience, administration, operations or another high-touch service environment preferred.
Strong digital aptitude and demonstrated ability to learn new software and systems.
Excellent written and verbal communication skills.
Experience working with the public in a professional service environment.
Healthcare experience is considered an asset but is not required. We are intentionally open to exceptional candidates from other industries who can demonstrate strong customer experience, judgement, ownership and the ability to learn.

Preferred Skills & Experience

Experience or training in healthcare/private-clinic operations, medical office administration, TELUS CHR or another electronic medical record system, OCEAN eReferral, Google Workspace, social media coordination, workflow/SOP development, process improvement, patient navigation, hospitality, trauma-informed communication, de-escalation, motivational interviewing or AI-enabled productivity tools would be considered an asset. A university degree in a related discipline is an asset but is not required.

How We Work

Modern Medical is a fast-growing organization. We value people who are energized by growth, communicate clearly, learn from experience and look for thoughtful ways to improve. Team members are encouraged to ask questions, bring ideas forward and help build strong, repeatable systems as we grow.

Learn -> Own -> Systemize -> Improve -> Teach -> Strategize

Interested?

Please send us your resume and answer one short question:

In a few sentences, tell us about a time you noticed something that needed attention or improvement at work, even though no one had specifically asked you to handle it. What did you do?

We want to understand not only what you have done, but how you think, how you solve problems and how you make people feel.

Modern Medical is committed to an inclusive recruitment process. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Pay: $59,000.00-$68,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
Vision care

Application question(s):

In a few sentences, tell us about a time you noticed something that needed attention or improvement at work, even though no one had specifically asked you to handle it. What did you do?

**We want to understand not only what you have done, but how you think, how you solve problems and how you make people feel.**

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : medical assistant (thunder bay on)

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