20 meilleures offres (customer retention specialist, toronto on) (à pourvoir)

Customer Retention Specialist (Remote)
The Travel Corporation —Toronto, ON
- De 23 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Télétravail
- Microsoft Excel
- Vente
- Service à la clientèle
Postuler rapidement
Retention Specialist
Dermalogica Canada Ltd. —Toronto, ON
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Analyse de données
- Anglais
- Programmes de Bien-être
- Assurance Dentaire
il y a 13 jours
Condominium Manager
FirstService Residential —Toronto, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
Postuler rapidement
Residential Leasing Specialist (Vehicle Required) - North York
Sterling Karamar Property Management —Toronto, ON
- De 40 000 $ à 50 000 $ par an
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Anglais
Postuler rapidement
Condominium Manager
FirstService Residential —Toronto, ON
- De 90 000 $ à 100 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
Postuler rapidement
Sales Representative
Active Business Services —Scarborough, ON
- De 50 000 $ à 80 000 $ par an
- Temps plein
- Vente
- Anglais
- Microsoft Office
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Quotations Support Specialist
Allied Technical Solutions —Scarborough, ON
- De 50 000 $ à 65 000 $ par an
- 8 Heures
- Ingénierie
- Baccalauréat
- Sens de l'organisation
- Assurance Dentaire
- Congés payés
Postuler rapidement
Employer Engagement and Placement Specialist
The Career Foundation —Toronto, ON
- 57 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Placement Specialist/Coach
The Career Foundation —Toronto, ON
- 57 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Sales Specialist
Confidential —Ontario
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Salesforce
- Assurance Dentaire
- Assurance Vie
Postuler rapidement
Medical Aesthetician - Sales Specialist Position
BEE&CO —Brampton, ON
- De 20 $ à 40 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Assainissement
Postuler rapidement
Team Lead - Account Management
VGW Canada —Toronto, ON
- De 107 000 $ à 122 500 $ par an
- Du Lundi au Vendredi
- Travail hybride
- Gestion d'équipe
Postuler rapidement
Senior Content / SEO Manager
Gelenk Networks Inc. (DBA GenVoice Telecom) —Markham, ON
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Marketing
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Condominium Manager
FirstService Residential —Mississauga, ON
- De 90 000 $ à 100 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
Postuler rapidement
2 h
Career Success Coach
The Career Foundation —Toronto, ON
- 57 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Condominium Manager
FirstService Residential —Toronto, ON
- De 85 000 $ à 95 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
Postuler rapidement
2 h
Career Success Coach
The Career Foundation —Toronto, ON
- 57 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
National Marketing Specialist- Bilingual
Westburne —Mississauga, ON
- Temps plein
- Bilingue
- Anglais
- En présentiel
- Réductions Tarifaires
- Programmes de Bien-être
Postuler rapidement
National Marketing Specialist - Campaign Management
Westburne —Mississauga, ON
- Temps plein
- En présentiel
- Marketing
- Analytique
- Réductions Tarifaires
- Programmes de Bien-être
Postuler rapidement
Outside Automation Sales Specialist — PLC & Software
Westburne —Mississauga, ON
- Temps plein
- Schémas
- Vente
- Contrôleur logique programmable
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer retention specialist (toronto on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

customer retention specialist jobs near toronto on

Outside Sales Representative (Mississauga, ON) : offres d'emploi

Placement Specialist (Toronto, ON) : offres d'emploi

Account Manager (Toronto, ON) : offres d'emploi

Leasing Specialist (Toronto, ON) : offres d'emploi

Sales Representative (Brampton, ON) : offres d'emploi

Marketing Specialist (Mississauga, ON) : offres d'emploi

Career Coach (Toronto, ON) : offres d'emploi

Retention Specialist (Toronto, ON) : offres d'emploi

Sales Representative (Scarborough, ON) : offres d'emploi

Outside Sales Representative (Kelowna, BC) : offres d'emploi

Car Sales (London, ON) : offres d'emploi

Inside Sales (Toronto, ON) : offres d'emploi

Outside Sales Representative (Kamloops, BC) : offres d'emploi

Outside Sales Representative (Atlantic Canada Remote) : offres d'emploi

Sales (Nanaimo, BC) : offres d'emploi

Social Work Student Placement (Vaughan, ON) : offres d'emploi

Benefits Specialist (Ontario) : offres d'emploi

Placement Specialist (Vancouver, BC) : offres d'emploi

Learning Specialist (Vancouver, BC) : offres d'emploi

Child Life Specialist (Brampton, ON) : offres d'emploi

Customer Retention Specialist (Remote)

The Travel Corporation -
Toronto, ON

Postuler rapidement

Détails du poste

Temps plein
De 23 $ à 25 $ de l’heure

Profil recherché

Prospection commerciale
Microsoft Excel
Fidélisation de la clientèle
Vente
Service à la clientèle
Traitement des plaintes
Gestion des données
Compétences en communication

Description complète du poste

POSITION SUMMARY

Our Global team is dedicated to empowering frontline agents with real-time support, tools, and guidance to help them deliver exceptional service to our customers. Through collaboration, empathy, ownership of key support processes, and a continuous improvement sales mindset, the team works cross-functionally to create seamless, effective, positive experiences for both our people and our guests.

As a Customer Retention Specialist at The Travel Corporation, you will play a key role in executing retention strategies that preserve revenue, strengthen guest loyalty, and enhance long-term satisfaction. You will act as a subject matter expert during high-impact disruptions, such as cancellations, withdrawn or consolidated tours. Waitlisted and/or denied bookings. Ensuring all guests receive clear options, empathetic support, and exceptional service.

This role requires a calm, solutions-focused sales professional who can de-escalate sensitive situations while retaining bookings. Working closely with the Customer Retention Manager, you will drive revenue by promoting cross-brand opportunities, guiding customers and trade partners through complex changes, and delivering a seamless support experience. This role requires sales mindset, empathetic communication, problem-solving, data management, and Excel skills are essential in this fast-paced environment.

You will also provide advanced customer support, insights related to products, systems, policy, and retention processes, including but not limited to, TTC River and Touring Brands (Contiki, Costsaver, Trafalgar, Insight Vacations, Trafalgar River, Grand European Travel, and Luxury Gold).

KEY RESPONSIBILITIES
Resolving Impacted Bookings

Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures.
Work collaboratively to deliver alternatives while upholding brand integrity, cost-control strategies and sales focused resolutions
Lead deescalation during emotionally heightened conversations, helping customers feel heard, supported, and reassured.
Perform revenue retention tasks for denied product requests, duplicate bookings, and waitlist movements, preventing unnecessary revenue loss.
Ensure all booking retention activities comply with company policies by accurately documenting revenue-impacting changes and following approval procedures

Revenue Retention & Cross Brand Solutions

Cross-sell and upsell across TTC Touring Brands to save affected bookings and retain customer loyalty.
Provide tailored rebooking solutions, offering alternative departures, itineraries, brands, or seasonal options.
Follow up on all non-paid and partially paid bookings impacted by withdrawn or denied departures to secure payment and save the sale.
Review, calculate, and report company costs related to saved and lost bookings, ensuring financial transparency.
Maintain strong customer and trade partner relationships to understand preferences and optimize retention opportunities.
Increase customer lifetime value through proactive retention strategies and consultative sales techniques
Leverage relationship-building skills to retain clients and consistently meet or exceed sales targets
Demonstrates strong performance by achieving individual and team KPIs aligned with retention, customer satisfaction, and revenue goals including ancillary sales

Customer Experience, Communication & Issue Resolution

Function as the main point of contact for Travel agents and customers
Provide clear, empathetic, and sales-focused solutions. Aligned with brand messaging and communication while aligning with TICO regulations and brand policies.
Address customer concerns swiftly and effectively, ensuring high satisfaction and emotional reassurance.
Utilize exceptional de-escalation skills to manage upset or distressed customers with professionalism and compassion.
Support trade partners by equipping them with tools, information, and resources needed to close bookings and retain guests.

Data Driven and Detailed oriented

Excel skills to manage retention reports, cost analysis, and cancellation tracking.
Maintain high accuracy when analyzing and reporting financial impacts including saved bookings, lost bookings, and associated costs to the business.
Conduct proactive audits to ensure all personal agent retention data is clean, correct, and ready.
Support data requests from internal teams, offering clear insight into customer retention trends.
Demonstrates a strong willingness to learn new skills, brands, regions, systems, and technologies as the company evolves, with the ability to become an expert in Tropics, Longitude, and any future platforms introduced.
Perform revenue retention tasks to prevent unnecessary revenue loss.

ROLE SUCCESS CRITERIA

Communicates clearly and empathetically, using strong de escalation skills to manage sensitive or high pressure customer situations.
Prioritizes and manages multiple retention cases efficiently while maintaining accuracy and high service standards.
Demonstrates flexibility and resilience during operational changes, high volumes, or escalated customer scenarios.
Builds positive, trust based relationships with customers and travel agents to support successful retention and rebooking outcomes.
Adheres to company policies and procedures when retaining bookings, ensuring all revenue impacting changes are accurately documented and compliant.
Contributes to team results by collaborating effectively and consistently meeting personal and team KPIs tied to revenue, retention, compliance, and customer satisfaction.
Apply strong negotiation, problem solving, and resolution skills to secure revenue and drive successful retention sales and revenue generating results.
Maintains a high level of professionalism, confidentiality, and attention to detail, particularly in documentation, data accuracy, and customer communication.

KEY INDIVIDUAL TRAITS
Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
Sales Driven: Consistently seeks to drive revenue growth by retaining bookings, identifying upsell opportunities, and delivering value-driven recommendations.

YOUR EXPERIENCE AND EXPERTISE

Experience in customer retention, inbound/outbound sales, customer service, or complaints handling. (preferred)
Strong background in deescalation and managing high sensitivity customer issues. Sales experience (preferred)
TTC or travel contact center experience is highly regarded.

TRAVEL & OTHER REQUIREMENTS

Work Location: Fully remote
As part of a global support team flexibility with shift work is required, including evenings, weekends, and public holidays
Extended working hours possible based on business needs
Other Duties as required

The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.

Postuler rapidement

Affinez votre recherche

customer retention specialist emplois - toronto on

Customer Retention Specialist (Remote)

Retention Specialist

Condominium Manager

Residential Leasing Specialist (Vehicle Required) - North York

Condominium Manager

Sales Representative

Quotations Support Specialist

Employer Engagement and Placement Specialist

Placement Specialist/Coach

Sales Specialist

Medical Aesthetician - Sales Specialist Position

Team Lead - Account Management

Senior Content / SEO Manager

Condominium Manager

Career Success Coach

Condominium Manager

Career Success Coach

National Marketing Specialist- Bilingual

National Marketing Specialist - Campaign Management

Outside Automation Sales Specialist — PLC & Software

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer retention specialist (toronto on)

Related Searches

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact