At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
Hero Café and Market is uniquely situated in the Orchard Commons, the second of five mixed use academic and student use hubs on campus at UBC. Hero Café and Market is a new, hip, hang-out café on campus that will be serving hand crafted espresso beverages, pour over coffees, fresh, healthy smoothies, unique pastries and a market space with diverse offerings, snacks and take away options. The Hero Café will be partnered with a local roaster and will follow roaster brand training. The Barista (Sales Attendant) for Hero Café Market will be responsible for preparing specialty, hand crafted beverages while providing exceptional, personalized customer service.
Organizational Status
Reports to the Supervisor, Hero Café and the Manager, Open Kitchen.
The café will be open for early morning coffee and continuing to operate into the evenings to satisfy those late night caffeine requirements of a studious population.
Work Performed
Welcome, connect and engage with every customer, ensuring a high level of customer service and personalized attention. Explore their needs and prepare a product that meets their needs as well as Hero Café s high level of quality
Prepare and serve made to order pour-over coffee, espresso-based drinks, Hero s hot chocolate, smoothies and other specialty beverages.
Prepare, portion and present food to customers in accordance with Hero Café s standards.
Assess and ensure high level of quality of finished product prior to serving customer. Confimrs correct signage is in place for all menu items being served and sold.
Set up service counter and replenish items, ensuring appropriate stock levels and proper stock rotation in refrigeration, storage and counter display units.
Working with Hero Café s Point of Sale system, accurately and with minimum error, processes guest orders in computer or POS system and accepts payment via cash, meal plan card, vouchers, debit, or credit card; distributes change and receipts as required; and cashes out as per UBC Food Services policies.
Maintains a fundamental working knowledge of allergens, ingredients and is able to provide answers to guest inquiries regarding ingredients of menu items served.
Follow Hero standards for stocking, rotating and storing product
Recommend food inventory levels and calls in approved orders; assists in maintaining inventory.
Bus and clean tables and seating areas, work station , and café equipment
Perform the duties of other food service workers on a relief basis as operationally required.
Maintain proper standards of sanitation and safety in accordance with FoodSafe, UBC policy and UBC Food Services safety guidelines.
Carry out any other related duties as required in keeping with the qualifications and requirements of positions in this classification
Consequence of Error/Judgement
Makes minor decisions related to sequence of duties; impact of errors is minimal.
Supervision Received
Works under general supervision and independently as required. Reports to the Supervisor, Hero Café Market
Supervision Given
None. May assist in training new employees or guide student workers.
Minimum Qualifications
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Completion of Grade 10 and Food Safe Level 1 Certificate .Must complete and pass specialized Hero café Market training program. Ability to learn coffee roaster brand, product and the pour-over coffee style1 years relevant experience or the equivalent combination of education and experience. Experience as a Barista preferred
Excellent communication skills
Experience working as a member of a fast paced team in quick service cafes and/or franchised cafes
Customer service and cash handling experience required.
