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Client Service Relationship Manager
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- De 70 000 $ à 80 000 $ par an
- Télétravail
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- Service à la clientèle
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- Plan d'actionnariat des employés
- Programme d'Aide aux Employés
il y a 1 jour
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Loblaw Companies Limited —Halifax, NS
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Service Manager
Norheim Ranching —Saskatoon, SK
- De 75 000 $ à 119 299 $ par an
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- Anglais
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- Assurance Dentaire
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il y a 9 jours
Bilingual B2B Team Lead - Medical
TP Canada —Toronto, ON
- 55 000 $ par an
- Fins de semaine au besoin
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Sales Manager - Fraser Valley Region
OpenRoad Auto Group —Fraser, BC
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- Microsoft Powerpoint
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il y a 12 jours
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Montgomery Ford Lucknow Kincardine —Lucknow, ON
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Automotive Sales Manager
Penticton Hyundai —Penticton, BC
- De 120 000 $ à 220 000 $ par an
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Department Sales Manager, Performance
Team Town Sports —Mississauga, ON
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Pharmacy Manager
Loblaw Companies Limited —Bridgewater, NS
- De 50,00 $ à 68,75 $ de l’heure
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Financial Services Manager
Jack McGee Chevrolet —Peterborough, ON
- De 50 000 $ à 175 000 $ par an
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Pharmacy Manager
Loblaw Companies Limited —Atholville, NB
- De 57,80 $ à 74,80 $ de l’heure
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Pharmacy Manager
Loblaw Companies Limited —Halifax, NS
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Store Sales Manager
Ernie's TV, Furniture, Mattress & Appliance —Kingsville, ON
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Hotel Sales Manager
Jay Vasudha hospitality Inc —Beresford, NB
- De 20 $ à 25 $ de l’heure
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il y a 9 jours
Service Centre Manager - Speedy Glass
Speedy Glass —Goderich, ON
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il y a 12 jours
Sales & Finace Manager
Kamloops Mazda —Kamloops, BC
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il y a 2 jours
Assistant Wedding Sales & Event Manager
Bel Acres Golf & Country Club —Stonewall, MB
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B2B Sales Supervisor
TP Canada —Toronto, ON
- 60 000 $ par an
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Client Service Relationship Manager

iA Groupe financier / iA Financial Group -
Ville de Québec, QC

Postuler dès maintenant

Détails du poste

Permanent
De 70 000 $ à 80 000 $ par an
Il y a 1 jour

Profil recherché

Microsoft Powerpoint
Français
Présentations de prévente aux parties prenantes
Soutien aux ventes
Développement des relations avec la clientèle
Fidélisation de la clientèle
Service à la clientèle
Gestion des comptes clés
Anglais
Développement des relations avec la clientèle
Finance
Développement commercial
Capacités de présentation
Baccalauréat
Amélioration continue
Service à la clientèle
Gestion de la relation client
Orientation axée sur le service à la clientèle
Services financiers
Consultation auprès de la clientèle
Compétences en communication
Interaction avec les clients

Description complète du poste

Employer: iA Financial Group
Office: 1080, Grande Allee West
Location: Québec, Quebec
Other Possible Location(s): Vancouver, British Columbia; Montreal, Quebec; Toronto, Ontario
Job category: Sales and business development
Job ID: JR10027544
Job type: Permanent Job
Apply before: 2026-09-11

Description

Build the future with us

Are you passionate about building trusted client relationships and helping organizations create meaningful retirement experiences for their employees? As a Client Relationship Manager, Group Savings & Retirement, you will play a key role in enhancing the plan sponsor experience, strengthening client retention, and supporting engagement in workplace retirement programs.

This position is a great opportunity to showcase your relationship management, communication, and retirement industry expertise while supporting advisors across Canada. Your bilingualism will be essential in building strong relationships and delivering outstanding service to advisors in both English and French. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

This role would be open to candidates based anywhere in Canada and would be a remote position.

What you’ll accomplish with us

As a Client Relationship Manager, Group Savings & Retirement, you’ll be at the core of our mission. Here are the main responsibilities:

Serve as the dedicated point of contact for a portfolio of valued clients across Canada, developing, managing, and strengthening long-term relationships;
Represent iA Financial Group at client retirement committee meetings, annual meetings, and employee meetings;
Provide new and existing clients with comprehensive training on the products, services, and tools available to them; Manage client expectations through clear, timely, and effective communication;
Understand client needs and identify solutions that support their objectives while respecting iA’s capabilities and service standards;
Collaborate with the education team on communication plans and identify opportunities to increase pension plan participation and member engagement;
Proactively inform clients about products, services, legislative developments, and other changes that may affect their pension programs;
Partner with the Sales team to support business development, including preparing for and participating in finalist presentations to prospective clients;
Contribute to the development, implementation, and continuous improvement of service models and strategies;
Collaborate with other Client Relationship Managers through internal meetings and workshops to share experiences, knowledge, and best practices.

What could accelerate your success in this role

We’re looking for someone who:

Has detailed knowledge of pension plans, along with strong technical expertise;
Is known for excellent communication, presentation, persuasion, and planning skills;
Demonstrates the ability to perform effectively under pressure;
Is highly organized, proactive, and comfortable working both independently and as part of a team;
Has experience in client relationship management and working with consultants or advisors;
Builds trusted relationships with key internal and external stakeholders;
Holds a university degree and has at least five years of experience in financial services, financial planning, or customer service;
Has excellent knowledge of Microsoft Office, including PowerPoint;
Candidates based in Quebec must hold a license for Group savings & retirement plan from l’Autorité des marchés financiers or in the process of obtaining this license.
Advanced level of French proficiency required, as the incumbent will be responsible for presenting the organization’s products, services, and tools; facilitating training sessions; participating in client meetings; and communicating information related to retirement plans to plan sponsors, advisors, consultants, and clients nationwide on a regular basis.

______________________________________________________________________________

Why you’ll love working with us

· A work environment where learning and development merge with a collective pursuit of excellence;

· A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

· The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

· Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

______________________________________________________________________________

Apply now and get ahead of your career, where your talent really belongs!

______________________________________________________________________________

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

______________________________________________________________________________

The typical hiring range for this position is between $70,000 and $80,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Get ahead of your career, where your talent belongs

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor

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