16 meilleures offres (helpdesk technician, calgary, ab) (à pourvoir)

Helpdesk Technician
One Piece IT —Calgary, AB
- De 21 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Azure
- Informatique
- Compétences rédactionnelles
- Indemnité kilométrique
Postuler rapidement
10 h
Automotive Service Manager
Foothills Group Inc. —Calgary, AB
- À partir de 80 000 $ par an
- Temps plein
Postuler rapidement
IT Support Technician
AGAT Laboratories —Calgary, AB
- Temps plein
- Bilingue
- Bar
- Azure
Postuler rapidement
il y a 2 jours
Junior IT Support Technician – Calgary Area (On-Site)
EvolveIT Corporate Solutions Ltd. —Calgary, AB
- De 45 000,00 $ à 68 447,70 $ par an
- Temps plein
- Anglais
- Déplacements à prévoir
- En présentiel
- Programmes de Bien-être
Postuler rapidement
Information Services Technician
Osler, Hoskin & Harcourt LLP —Calgary, AB
- Sur appel
- Service à la clientèle
- Windows
- Microsoft Office
L1 Support Hero
GAM Technical Services —Calgary, AB
- De 40 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Azure
- Service à la clientèle
- Microsoft Office
- Assurance Dentaire
Postuler rapidement
CLIENT SERVICE ADVISOR — CALGARY, ALBERTA
All Brite Glass —Calgary, AB
- De 22 $ à 28 $ de l’heure
- Temps plein
- Vente
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 8 jours
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Calgary, AB
- Service à la clientèle
- Windows
- Compétences en communication
il y a 3 jours
Help Desk Technician (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Temps plein
- En présentiel
- Compétences en communication
Postuler rapidement
Technical Support Operator
Cold Bore Technology —Calgary, AB
- Temps plein
- Anglais
- Microsoft Office
- Réseaux informatiques
Postuler rapidement
Technical Dispatch - Calgary/Red Deer
Bulletproof IT —Calgary, AB
- De 40 000 $ à 45 000 $ par an
- Pas d’expérience requise
- Windows
- Compétences en communication
Postuler rapidement
Field Service Technician (Calgary, AB)
Nestlé Professional —Calgary, AB
- Sur appel
- Schémas
- Service à la clientèle
- Connaissances en mécanique
- Assurance Dentaire
- Bourses d'Études
il y a 9 jours
Receptionist/Appointment Coordinator
ProFix Automotive Services —Calgary, AB
- De 18 $ à 20 $ de l’heure
- Temps plein
- Compétences en informatique
- En présentiel
Postuler rapidement
Gate Service Technician
GateWorks Inc. —Calgary, AB
- De 22 $ à 26 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 7 jours
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- De 23 $ à 26 $ de l’heure
- Travail hybride
- Bilingue
- Informatique
- Dépannage de logiciel
il y a 9 jours

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information technology (IT) support technician
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : helpdesk technician (calgary, ab)

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Helpdesk Technician

One Piece IT
Calgary, AB

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Détails du poste

Contrat
De 21 $ à 25 $ de l’heure
Il y a 10 heures

Profil recherché

MCITP
Azure
Informatique
MCP
Diplôme d'études professionnelles
Compétences rédactionnelles
CCNA
AEC
Anglais
Baccalauréat
Compétences en communication
CompTIA A+
Centre d'assistance
Technologie de l'information

Description complète du poste

Job Summary
One Piece IT (OPIT) provides personable, fully managed IT support services for our clients. Which includes a full line up of solutions ranging from Hardware and Software support, Cloud Services, and Website & Application development. Within the core of all these services is ensuring our team has our clients in mind and is meeting their needs.

As one of our Helpdesk Technicians, you will be the first contact our clients will interact with. You will be responsible for providing technical support for basic network, server, and personal computing environments for Customers. Analyze, document, and provide technical solutions for IT environments. Perform supply chain management duties.

Key Responsibilities:

Client Consultation: Provide friendly and knowledgeable support for clients over the phone, email, and text messaging
Technical Troubleshooting: Resolve computer, account creation/deletion, file access, and other lower impacting client issues in a timely manner. Consult user guides, forums, technical manuals and other knowledge resources provided from manufacturers to assist with troubleshooting issues
Judgement: Identify in a timely manner when to escalate issues to a higher tier
Ticket Management: Ensure proper technical notes and classification have been documented into the ticketing system
Documentation: Provide detailed documentation for client training and guidance
Technical Setup: Assist field team with base configurations for client equipment ensuring proper installation of operating systems, and appropriate software.
Procurement: Aide with product solutioning to aid procurement team for purchases of software, hardware and other IT supplies and maintain inventory records and listings of client and OPIT assets
Vendor Management: Work with vendors to manage and resolve complex IT problems.
Confidentiality: Maintain confidentiality with regard to the information being processed, stored or accessed in client or One Piece IT systems.
Team Player: Work as a team member with other technical staff, such as developers or field staff, to ensure unified service to the client.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

Assist personnel of other departments as a technical resource
Assist in the installation of hardware and software during projects
Responsibilities may require scheduled evening and weekend work in response to the needs of the systems being supported.
Police clearance may be required based on client policies.

Qualifications:

Proficient English reading, writing and communication skills required
Ability to maintain and troubleshoot IT hardware, software, and peripherals.
Ability to develop and write systems and application documentation and guides for users.
Ability to determine computer problems and coordinate hardware and/or software solutions.
Ability to develop systems solutions for operational problems.
Ability to learn and support new IT components.
Ability to multi-task
Must be able to work with users using interpersonal skills.
Able to lift and carry up to 50lbs
Must be able to travel to the office, work from home considerations will be considered after training and probationary period
Experience or training with managing Microsoft 365.
Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
Environment-specific certifications such as CCNA, Microsoft Certifications (AZ-900, SC-900, MD-102), A+ certification, VCP-DCV, ITILv3 or v4, considered to be an asset.
Experience as a Helpdesk technician, preferably in an MSP environment.

Benefits:

Opportunities for professional growth and development.
Opportunity for a full-time role
Collaborative and supportive work environment.

Pay: $21.00-$25.00 per hour

Benefits:

Casual dress
Mileage reimbursement
On-site parking

Ability to commute/relocate:

Calgary, AB T2E 7C8: reliably commute or plan to relocate before starting work (required)

Education:

AEC / DEP or Skilled Trade Certificate (required)

Experience:

Help desk: 1 year (required)

Licence/Certification:

MCITP (preferred)
MCP (preferred)
CCNA (preferred)
Microsoft Certified: Azure Fundamentals (preferred)

Location:

Calgary, AB T2E 7C8 (required)

Willingness to travel:

25% (required)

Work Location: In person

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